- Can I forward my existing number to OfficeHQ?
Yes you are able to call forward any number to us such as an 1800, 1300, landline or mobile. Diverted calls are seamlessly answered by our receptionists in your company name or the greeting of your choice.
- Where are you based?
OfficeHQ have been established for over 5 years with our Head Office in Sydney. We also have a training centre in Maroochydore on the Sunshine Coast in Queensland. Our telecommunications network extends to 66 telephone exchanges giving us the largest range of local numbers of any competitor.
- When can I start using it and how long does it take to set up?
You are able to start using the service immediately after it has been set up which usually takes just a few minutes. As soon as its set up we immediately start taking your calls as per your requirements.
- Do you give me a number and is it exclusive to me?
Yes we do, we dedicate an exclusive number to each client. This number can be used on its own for business cards, letterhead or advertising promotions. If you have an existing number then you can simply call forward this to us to have your calls answered seamlessly by our receptionists.
- Can I upgrade or downgrade my subscription?
Yes you are able to upgrade or downgrade at any time to a more suitable subscription that suits your requirements and budget.
- Is there a contract or lengthy agreement?
OfficeHQ offer a month to month agreement and do not believe in lengthy contracts or agreements as our focus is to provide a quality service to our clients and take pride in our professionalism as a receptionist service. The vast majority of clients that use our services would continue to do so for the duration of their business. We also do not charge any setup fees.
- How do I pay for the service?
Our billing system is fully automated. We accept credit card payment only including Mastercard, Visa and AMEX. All invoices are viewable and kept on line. We also email invoices each month to save paper.
- Can you transfer calls to a staff member?
Yes we are able to transfer calls to any staff member on any phone (landline and mobiles) anywhere in the world. Our system can keep details of all staff members and these details can be changed at any time from our online portal.
- Are you able to answer only some of our calls?
Yes. This is referred to as call overflow. Many businesses only want the calls answered when they are unable to, for example if you step out of the office for an hour or so, if you’re on another call, at lunch, or simply because you have too many calls at one time.We can answer your phone if it rings for more than 5 rings, or if its engaged it will divert automatically to us as if we where sitting next to you. Never miss that important call again.
- Can I use the service for a day, week or month?
Yes you are able to use our service for an hour, a day, a week, whenever you need to.
- Are we able to get additional numbers for each state?
Yes you are able to have a local number and multiple numbers in different area codes. Give your business a National appearance.
- What sort of clients do you cater for?
Everyone. Our clients range from lawyers, franchises, psychologists, IT Companies, Home Businesses, WEB Sites and large enterprises.
- Can you just take messages?
We are able to answer your call and explain that you are in a meeting or with a client, take a message and forward this message to you by email or SMS instantly.
- Are you able to make appointments for us?
Yes we have a dedicated team to make appointments for you. This service is ideal for chiropractors, psychologists, doctors or anyone that needs up to date appointments made. You can access the live calendar from any internet connection.
- If one of our clients asks a question are you able to answer it?
We are able to answer basic questions like directions to premises, fax number, web site, Prices and other general questions.
