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The leading answering service company for businesses of any size

Blazing the trail in outsourced virtual reception and phone answering services since 2003, OfficeHQ continues to innovate and endlessly strives to find new ways to help businesses thrive.

We provide solutions for the smallest of businesses through to large corporations, helping shape the way they connect with customers – anytime, anywhere, anyhow.

OfficeHQ is a fast-growing Australian private company with global operations, providing cost-effective 24/7 virtual reception services, virtual phone numbers, virtual addresses and other business solutions across Australia and in the United States, the United Kingdom and New Zealand.

Why choose OfficeHQ for your call answering service?

24/7 live call answering

Our virtual receptionists are always on call, all day, every day, so you never miss a chance to connect with customers.

Australian receptionists

Calls are answered in Australia, with overflow support from the UK and the US to ensure the fastest speed of answer.

No lock-in contract

We make it easy to partner with us 100% risk-free, with complete flexibility to scale up (or down) as needs change.


What our customers love

I can’t tell you how great it’s been to work with OfficeHQ. I can now actually go on vacation without worrying about answering the phone. Two big thumbs up!
Christian Sculthorp
We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).
Dylan Ingram
It’s been so good to be able to rely on prompt, professional call answering. Reliability is 100%.
Dave Lye, PriceMyCar.com.au
We love the 24/7 use of our 1300 number and market the use toward the calls that we don’t want to miss.
Bobi Vikor, RentSelect
OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!
Core Therapy
Really great service for small businesses. Prompt, helpful and lots of ways to keep your business running without you needing to be in the room.
Ellen Baron
OfficeHQ have been very professional to work with … and recently they have been able to step in and save the day when other staff were sick with Covid.
Dr David Samra, Sport Medicine Specialist
Over the 10 years I’ve been with OfficeHQ they have delivered nothing but the best service I could hope for.
Joseph Kelly, Kelly Workplace Lawyers
We use OfficeHQ as our overflow and 24-hour emergency call service. Highly recommend to all business owners!
Rikai Blondel

Our values

Be Human

Everything we do says we care. In every interaction that we have with our clients and their callers, they know that it’s honest, authentic and genuine. We appreciate and embrace the differences in everyone.

Be Brave

At OfficeHQ, everyone has a voice and we seek out alternative perspectives. We are fearless of change, agile in our approach, gutsy in our ideas and strive for continuous improvement in everything we do.

Be Your Best Self

Our virtual receptionists, customer service team and support staff choose a can-do attitude every day. We always bring our whole self to work, fully embrace what we do and are present in every moment.

Be Curious

Bringing together brilliant people and technology is the core to the success of our business. We believe a curious mind is a healthy mind, so are always seeking and seizing every opportunity that will help businesses thrive.

Be Part of It

We value the importance of meaningful partnerships and relationships built on a foundation of trust. Regardless of their role, our team members all take time to understand our clients’ needs and work in partnership to deliver them the best outcomes.

Awards & recognition

Awards & recognition

Finalist

2022 Sunshine Coast Business Awards

Trades & Services
(Large Business)

Finalist

2022 Sunshine Coast Business Awards

Export

Winner

2021 Sunshine Coast Business Awards

Trades & Services
(Large Business)

Finalist

2021 Sunshine Coast Business Awards

Export

Finalist

2019 Sunshine Coast Business Awards

Professional Services
(Large Business)

Winner

2018 Sunshine Coast Business Awards

Professional Services
(Large Business)

Finalist

2022 Sunshine Coast Business Awards

Trades & Services (Large Business)

Finalist

2022 Sunshine Coast Business Awards

Export

Winner

2021 Sunshine Coast Business Awards

Trades & Services (Large Business)

Finalist

2021 Sunshine Coast Business Awards

Export

Finalist

2019 Sunshine Coast Business Awards

Professional Services (Large Business)

Winner

2018 Sunshine Coast Business Awards

Professional Services (Large Business)

Charities and organisations we support

Charities and organisations
we support

Meet some of our team

OfficeHQ are leaders in virtual receptionist and telephone answering solutions. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional receptionist.

We provide a premium customer experience on every call your business receives and strive to exceed your expectations at every level. Below is just a small selection of the wonderful people at our company who contribute to ensuring that we do.

We’re also proud to say our receptionists are all employees, not contractors. We value them as highly as we do our clients.

Management

David Atkinson

Chief Executive Officer (CEO)

Luisa Di-Finizio

Chief Operating Officer (COO)

Client Services

Call Centre Operations

Receptionists

Receptionist Team

150+ Virtual Receptionists

Development

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