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Real estate telephone answering services

If you’re a real estate agent or property management professional, then you’ll realise how essential it is that your phone is always answered. Imagine having friendly virtual receptionists always on call for you.


In-depth experience in providing real estate agencies with reliable virtual reception services

24/7 real estate call answering

Real estate is a 24/7 business and we are too. Weekends, after-hours, public holidays … we’re always on call.

Australian-based receptionists

Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.

Property maintenance emergencies

We can triage tenant emergencies and message or transfer calls direct to your on-call tradespeople.

Realty-tailored scripting

Different call treatments for sellers, buyers, landlords and tenants based on your agency’s needs and preferences.

Capture listing leads

Avoid prospective clients hanging up upon reaching voicemail! We capture, qualify and send you leads.

Appointment Icon

Appointment scheduling

We use your calendar to schedule appraisals, client meetings, property inspections or open house registrations.


Cost-effective pay-per-call receptionists for your agency

Instead of paying for a receptionist’s salary on a daily, weekly or monthly basis, you only pay per call for the calls we answer. And the best part is, we never close. Our receptionists are available 24/7.

Your free guide to call answering

New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business

Your free guide to call answering

New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business

Your free guide to call answering

New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business


Your tools are our tools

Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including CRMs and preferred tools to schedule appointments and manage calendars.

Ensure you never miss an opportunity with a 24/7 real estate answering service

Connect with more sellers, buyers, landlords and tenants, book more property appraisal appointments and schedule more inspections.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

How our virtual reception service works

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

We love the 24/7 use of our 1300 number and market the use toward the calls that we don’t want to miss.
Bobi Vikor, RentSelect
The receptionists consistently have a professional phone manner in speaking to our prospective clients.
Stavros Loizides, Fox First Real Estate
OfficeHQ has done a fantastic job managing our phones over the weekends. I have been extremely happy with their service over the past 18 months.
Ronelle Deaner
A real person is so much better to talk to … we use the service for specific project sales lines, the office line and mobiles when we are in meetings or onsite predominantly.
Pavilion Homes Group
In real estate our customers call between 8am and 8pm, well outside standard business hours … (we) see the service as a seamless extension of our business.
GC Real Estate

Trusted by more than 500 real estate & property management agencies


Find out more

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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