Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website.

# Office HQ Pty Ltd: OfficeHQ is the leading virtual reception and call answering service provider in Australia.

Missed calls mean lost leads & customer dissatisfaction. Both are bad for business. Imagine then your phone never ringing out, with 24/7 live call answering within an average of 15 seconds by friendly, professional Australian virtual receptionists.

With OfficeHQ always on call, that’s what you can expect. Whether your business is large or small, regardless of industry, we can shape the way you connect with customers – anytime, anywhere, anyhow.

Our personalised business telephone answering services range from message-taking to warm call transfers when availability permits, appointment bookings, completion of online forms, order taking, answering of FAQs & much more.

## Sitemaps
[XML Sitemap](https://www.officehq.com.au/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Receive call messages on WhatsApp with OfficeHQ](https://www.officehq.com.au/receive-call-messages-on-whatsapp/): People respond quickest on the apps they're already using. For most of our customers, that's WhatsApp.
- [Gain a competitive edge while cutting your small business costs](https://www.officehq.com.au/cut-small-business-costs-while-gaining-competitive-advantage/): Originally published June 2023
- [What’s a virtual receptionist and why use one?](https://www.officehq.com.au/what-is-a-virtual-receptionist/): For Australian businesses – whether you’re a sole trader, a growing practice or a multi-site organisation – a virtual receptionist can be the difference between missing important calls and ensuring there's always a friendly, professional voice available to answer.
- [Why business call answering is make-or-break in 2026](https://www.officehq.com.au/why-business-call-answering-is-make-or-break/): Every missed call is a customer choosing your competitor. Every voicemail is a lead going cold. Every "I'll call back later" that never happens is revenue walking out the door.
- [Strategies to make 2026 your best year in business](https://www.officehq.com.au/make-2026-your-best-year-in-business/): With 2.7 million businesses operating in Australia and 97.2% of them employing fewer than 20 people, small businesses are the backbone of our economy. Yet only 76.5% survive their first year. The difference? Smart operational decisions made early. 
- [How the numbers stack up for accountant answering services (2025)](https://www.officehq.com.au/crunching-numbers-accountant-answering-service/): There’s potential for an accountant answering service to not only immediately improve the bottom line, especially if switching from an in-house receptionist and saving on wage costs, but also to improve operations in a way that can multiply a practice’s revenue over the longer term.
- [Black Friday deals for small business: a planning guide](https://www.officehq.com.au/black-friday-deals-for-small-business-guide/): The smartest Black Friday deals for small business aren't about scoring 40% off a new coffee machine. They're about putting services in place that pay for themselves within weeks.
- [Outbound calling solutions by industry in Australia](https://www.officehq.com.au/outbound-calling-solutions-by-industry-in-australia/): Australian businesses face intense competition and high service expectations. Many have adopted inbound call answering to capture opportunities. Outbound calling solutions allow organisations to go further by proactively engaging customers, improving conversions and strengthening loyalty.
- [How can outbound calling help Australian businesses?](https://www.officehq.com.au/how-can-outbound-calling-help-australian-businesses/): Australian businesses are already familiar with inbound call answering and diary management to handle customer enquiries. But capturing enquiries is only half the job. What about following up with leads, confirming appointments and checking in with customers after service? That is where outbound calling makes a difference.
- [Vodafone Business Answering services are transitioning to OfficeHQ](https://www.officehq.com.au/vodafone-business-answering-services-are-transitioning-to-officehq/): Vodafone Business Answering services have been delivered behind the scenes by OfficeHQ’s professional receptionist team for the past five years. Now, with Vodafone no longer providing business answering from 1st February, 2026, OfficeHQ can support you directly, with no changes to how your calls are answered or how your service operates.
- [AI phone answering or live receptionists: what’s right for you?](https://www.officehq.com.au/choosing-between-ai-phone-answering-or-live-receptionists/): Not sure if you need a live receptionist or if AI phone answering will do the job? You're in good company. Here's the thing – with OfficeHQ’s hybrid AI receptionist solution with human backup, you don't have to pick just one.
- [The future of CX: AI call answering for every industry](https://www.officehq.com.au/future-of-cx-ai-call-answering-for-every-industry/): Tourism, travel & hospitalityBookings and guest questions don’t stop after 5pm. AI call answering ensures that no matter when someone calls your tour business, hotel or travel service, they’ll be greeted professionally and their message will be passed on without delay. Human receptionists can take over to provide added care when required.
- [AI receptionists: helping you capture every call, instantly](https://www.officehq.com.au/ai-receptionists-capture-every-call-instantly/): With almost 2.7 million actively trading businesses in Australia competing for customers' attention, staying responsive isn't just nice to have – it's essential. That's where AI receptionists step in, offering a game-changing solution that ensures your business can always be contacted by customers via the phone, no matter what.
- [8 new financial year tips for small businesses (2025 update)](https://www.officehq.com.au/8-new-financial-year-tips-for-australian-small-businesses-2025-2026/): With the new financial year upon us, Australian small business owners are presented with a golden opportunity to reassess, recalibrate and rejuvenate their business strategies.
- [Act fast to port Skype Number – with our help](https://www.officehq.com.au/act-fast-to-port-skype-number-with-our-help/): Your business phone number is more than just digits – it's how customers reach you, it's on your business cards, your website and your Google business listing. With Microsoft shutting down Skype in May 2025, now is the time to act if you're currently using a Skype Number for business communications.
- [Maximise air conditioning service lead capture during summer](https://www.officehq.com.au/maximise-lead-capture-for-your-air-conditioning-company-during-summer/): The heat of the Australian summer brings with it a surge in air conditioning installation and service requests, leading to increased volumes of phone calls. Effectively managing this spike in demand, to maximise lead capture during the industry's busiest season, is crucial for business growth ... the question for air conditioning company owners is how to do so.
- [Increasing marketing agency profitability and your clients’ ROI](https://www.officehq.com.au/increasing-marketing-agency-profitability/): Increased profitability is key to any marketing agency’s growth and sustainability. It's as important to agency owners as Return On Investment is to their clients.
- [Capture more real estate seller leads during spring](https://www.officehq.com.au/capture-more-real-estate-seller-leads-in-spring/): As the spring selling season heats up, Australian real estate agencies face an influx of enquiries – including phone calls from prospective sellers wanting market appraisals – making it essential to avoid missed calls.
- [How to get a 1300 number for your business](https://www.officehq.com.au/how-to-get-a-1300-number-for-your-business/): Establishing a professional image and being easily accessible to your customers is essential. One way to achieve this is by getting a 1300 number for your business.
- [Ensuring critical message delivery with on-call escalation management](https://www.officehq.com.au/ensuring-critical-message-delivery-with-on-call-escalation-management/): With OfficeHQ's 24/7 escalation management service, which includes real-time reporting, you can trust that urgent calls will be handled promptly – giving you the peace of mind that you're always ready to respond.
- [Winter heatwave driving unseasonal spike in demand for AC services](https://www.officehq.com.au/winter-heatwave-driving-unseasonal-spike-in-demand-for-air-conditioning-services/): As Aussies swelter during an unexpected winter heatwave, competition for air conditioning services lead capture has intensified as companies in many parts of the country experience a significant increase in enquiries.
- [How to answer the phone professionally at your business](https://www.officehq.com.au/how-to-answer-the-phone-professionally-at-your-business/): First impressions matter. We all know that. And in business, one of the most crucial aspects of creating a positive first impression is mastering how to answer the phone professionally.
- [Providing stellar ecommerce customer service – even during mega sales](https://www.officehq.com.au/providing-stellar-ecommerce-customer-service-even-during-mega-sales/): Ecommerce has transformed the way customers interact with retail businesses, offering convenience and accessibility like never before. However, just as with brick-and-mortar stores, it’s vital to provide the highest possible level of customer service.
- [Pay-per-call receptionists transform the way small businesses operate](https://www.officehq.com.au/pay-per-call-receptionists-transform-the-way-small-businesses-operate/): Australian small businesses are saving tens of thousands of dollars every year by embracing the flexibility and cost-efficiency of pay-per-call receptionists.
- [Why smart accountants use an answering service during tax time](https://www.officehq.com.au/why-smart-accountants-use-an-answering-service-during-tax-time/): Long hours, endless paperwork and a barrage of client enquiries. That's tax time for accountants across Australia.
- [Are virtual receptionists a good fit for your business?](https://www.officehq.com.au/are-virtual-receptionists-a-good-fit-for-your-business/): Searching for innovative solutions to enhance your business's operations and customer service? Have you considered outsourcing inbound call answering to experts in this field?
- [OfficeHQ expands with strategic acquisition of Call Care NZ](https://www.officehq.com.au/officehq-expands-with-strategic-acquisition-of-call-care-nz/): Australian virtual reception company OfficeHQ has expanded its operations across the Tasman by acquiring Call Care.
- [Exceptional Google rating a testament to our team](https://www.officehq.com.au/answering-service-reviews-and-our-google-rating/): At OfficeHQ, we're thrilled to share our exceptional Google rating, which is averaged across all reviews received on our various Google business profiles Australia-wide.
- [Forwarding your business phone to OfficeHQ’s reception team](https://www.officehq.com.au/forwarding-your-business-phone-to-officehq-virtual-receptionists/): When you sign up to an OfficeHQ virtual reception service, you’ll be allocated a unique phone number. To ensure our receptionists can answer your calls, you need to enable call forwarding to your allocated number.
- [CEO expresses ‘immense pride’ as OfficeHQ marks major milestone](https://www.officehq.com.au/answering-service-company-celebrating-20-years-in-business/): OfficeHQ is this month celebrating 20 years in business. That's two decades of boosting our clients' businesses and spreading smiles over the phone!
- [How to avoid missed business opportunities while on holiday](https://www.officehq.com.au/how-to-avoid-missed-business-opportunities-while-on-holiday/): Going on holiday is an essential part of life. For business owners, though, worrying about missed opportunities can make it stressful!
- [Why your real estate agency needs a virtual receptionist](https://www.officehq.com.au/why-your-real-estate-agency-needs-a-virtual-receptionist/): If you're running a busy real estate agency and need help answering calls, you can rely on OfficeHQ. With less interruptions in your day, you can save your precious time for the calls that matter.
- [What are business answering services and their benefits?](https://www.officehq.com.au/what-are-business-answering-services/): OfficeHQ's business answering service provides optimal caller experiences for business across Australia, including 24-hour call answering (if required) to ensure no important calls are missed. All for a fraction of the cost of a full-time employee.
- [Free call answering for flood-impacted real estate agencies](https://www.officehq.com.au/free-call-answering-for-flood-impacted-real-estate-agencies/): We empathise deeply with those impacted by the NSW Northern Rivers flood disaster and we're giving back by supporting some of the local businesses affected by the devastation.
- [Helping Australian businesses minimise Omicron impact](https://www.officehq.com.au/helping-australian-businesses-minimise-omicron-impact/): Ensuring customers can reach your business easily has never been more important, yet possibly never more challenging. But there is a solution.
- [Award-winning virtual reception team answers millions of calls](https://www.officehq.com.au/2021-sunshine-coast-business-awards-success-for-australian-virtual-reception-company/): OfficeHQ's virtual receptionists are answering 5 million calls each year for businesses globally and playing a pivotal role in helping some survive the pandemic.
- [Top 10 tips for answering the phone like a pro](https://www.officehq.com.au/top-10-tips-how-to-answer-the-phone-professionally/): Not everybody is great on the telephone. In fact, many people avoid answering phone calls entirely, especially when the incoming call is from an unknown number.
- [Running your business remotely … from home or anywhere else](https://www.officehq.com.au/running-business-remotely/): If you're a small business owner who works remotely, such as working from home, using a virtual address and virtual reception solution can help your business appear larger and increase appeal.
- [Sunshine Coast jobs: we’re hiring receptionists](https://www.officehq.com.au/were-hiring-receptionists/): What sets OfficeHQ apart is our people – we're friendly, professional and our passion for achievement is reflected in everything we do.
- [Once you attract valuable leads, why risk losing them?](https://www.officehq.com.au/if-you-do-the-hard-work-to-attract-leads-why-risk-losing-them/): Every lead you generate has a time or dollar cost associated with it. So, why do the hard work to attract leads and then risk losing them?
- [How a romance led to our company’s sea change](https://www.officehq.com.au/how-romance-resulted-in-sydney-sunshine-coast-sea-change/): OfficeHQ was founded by our CEO David Atkinson in Sydney in 2003, however the majority of the company's staff and our main operations are now based on the Sunshine Coast in Queensland following a key team member's romance that led to a sea change during our formative years.
- [OfficeHQ celebrates Sunshine Coast Business Awards win](https://www.officehq.com.au/officehq-win-sunshine-coast-business-awards-2018/): OfficeHQ was announced as the winner of the Professional Services award for large businesses at the Sunshine Coast Business Awards Gala on Saturday night.
- [A remote workforce with a connected, close-knit team culture](https://www.officehq.com.au/officehq-leads-way-achieving-connected-close-knit-team-culture-amongst-remote-workforce-eighty-virtual-receptionists/): At a time when many organisations are looking to support their workforces with more flexible, part-time and remote working opportunities, it can be a challenge to keep remote employees feeling connected, motivated and, importantly, part of a team. Not at OfficeHQ!

## Pages
- [Cookie policy](https://www.officehq.com.au/cookie-policy/): This Cookie Policy explains what cookies are and how we use them, the types of cookies we use (i.e. the information we collect using cookies and how that information is used), and how to manage the cookie settings.
- [Showcase your business](https://www.officehq.com.au/showcase-your-business/): Having supported over 25,000 Australian businesses for more than 20 years, we'd love to share some of their stories.
- [7-Day Free Trial – Landing Page](https://www.officehq.com.au/7-day-professional-call-answering-free-trial/): Get started in minutes, with no credit card required.
- [Campaign Landing Page – Back To Business – January 2026](https://www.officehq.com.au/back-to-business-call-answering-2026/): Get 15 professionally answered calls per month, with live receptionists and optional call transfers, for just $39. Perfect for businesses ready to grow.
- [Home](https://www.officehq.com.au/): Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
- [HTML Sitemap](https://www.officehq.com.au/sitemap/): Sitemap PostsWhat Is A Virtual Receptionist? | OfficeHQ Australia (2026)Accountant answering services: mastering tax time | OfficeHQMake 2026 Your Best Year In Business | OfficeHQ AustraliaReceive Call Messages On WhatsApp | OfficeHQForwarding your phone to our virtual receptionists | OfficeHQCut Small Business Costs & Keep Thriving In 2026 | OfficeHQAI Receptionist Service For Australian Businesses | OfficeHQPay-per-call receptionists transform small business | OfficeHQHeatwave air conditioning services lead capture | OfficeHQMaximise air conditioning service lead capture | OfficeHQWhy real estate agents need virtual receptionists | OfficeHQWhy Business Call Answering Is Make-Or-Break 2026 | OfficeHQWhat is a business answering service? | OfficeHQTransitioning from Vodafone Business Answering to OfficeHQBlack Friday deals for small business | OfficeHQ AustraliaAI Phone Answering vs Live Receptionists | OfficeHQProviding stellar ecommerce customer serviceHow to answer the phone professionally in business | OfficeHQEscalation management: critical message delivery | OfficeHQHow to get a 1300 number for your business | OfficeHQCapture more real estate seller leads in spring | OfficeHQIncreasing marketing agency profitability | OfficeHQPort Skype Number used for business calls | OfficeHQ8 new financial year tips for small businesses | OfficeHQAI Call Answering & CX Gains For Every Industry | OfficeHQOutbound Calling Solutions By Industry | OfficeHQ AustraliaHow Outbound Calling Helps Australian Businesses | OfficeHQAccountant answering service benefits 2025 | OfficeHQAvoid lost business opportunities while on holiday | OfficeHQRemote-working workforce of virtual receptionists thriveSunshine Coast Business Awards 2018 category win | OfficeHQRomance triggers Sydney company’s Sunshine Coast sea changeReal estate 101: answer the phone or risk losing your leadsSunshine Coast virtual receptionist jobs | OfficeHQRunning your business remotely | Virtual reception benefitsTop 10 tips for business phone answering | OfficeHQBusiness awards success for Australian virtual receptionistsHelping Australian businesses survive Omicron | OfficeHQFree call answering offer | NSW Northern Rivers floods | OfficeHQCall answering company celebrates 20th anniversary | OfficeHQAnswering service reviews by customers on Google | OfficeHQOfficeHQ expands with strategic acquisition of Call Care NZWill virtual receptionists benefit your business? | OfficeHQPagesCookie policy | OfficeHQVirtual Reception & Call Answering Services | OfficeHQTry Professional Call Answering Free For 7 Days | OfficeHQVirtual Receptionist Free Trial | OfficeHQ Answering ServiceAustralia's Top Answering Service Company | About OfficeHQLive Answering Service Pricing For Any Budget | OfficeHQOfficeHQ Terms & Conditions | Live Call Answering & MoreOfficeHQ Media Mentions | Articles, Podcasts etcShowcase Your Business | OfficeHQ Customer SpotlightOfficeHQ Referral Program | Business Answering ServicesFAQs For Phone Answering Services & Other OfficeHQ SolutionsBusiness Call Answering Service Australia | Contact OfficeHQRemote Receptionists & Other Australian Business SolutionsVirtual Receptionists Melbourne | OfficeHQ Answering ServiceSunshine Coast Answering Services | Proudly Local | OfficeHQPhone Answering Service Brisbane | OfficeHQ AustraliaVirtual Receptionists Perth | OfficeHQ Live Call AnsweringVirtual Receptionists Adelaide | OfficeHQ Answering ServicesVirtual Receptionists Sydney | Answering Services | OfficeHQOutsourced receptionist services for any industry | OfficeHQAnswering Service Integrations | Calendars & CRMs | OfficeHQReliable Business Call Answering For $39 A Month | OfficeHQVodafone Business Answering Customer Transition to OfficeHQVirtual Reception Services Australia | OfficeHQ TestimonialsOfficeHQ News & Resources | Business Call Answering & MoreImage-enhancing solutions for remote businesses | OfficeHQPrivacy Policy | OfficeHQ Pty Ltd AustraliaAnswering Service Resellers & Affiliates | OfficeHQ PartnersOfficeHQ Reseller & Affiliate Lead SubmissionOfficeHQ Affiliate Program AgreementWhat Are Live Call Answering Services? | OfficeHQVirtual receptionist jobs & other roles | OfficeHQ careersWFH receptionist jobs available Queensland-wide | OfficeHQLive Call Answering Service Account Reactivation | OfficeHQHTML Sitemap | OfficeHQ Website NavigationIndustriesSmall Business Answering Services Australia | OfficeHQTrades & Construction Answering Services | OfficeHQ24/7 Answering Service For Roofing Companies | OfficeHQ24/7 Answering Service For Plumbing Companies | OfficeHQ24/7 HVAC Answering Service | 7-Day Free Trial | OfficeHQ24/7 Answering Service For Electricians | OfficeHQCall Answering For Mining Operations & Hotlines | OfficeHQRetail & Ecommerce Virtual Reception Service | OfficeHQFinance & Accountant Answering Services | OfficeHQ24/7 Legal Answering Service Australia | OfficeHQAllied Healthcare Virtual Receptionist Service | OfficeHQReal Estate Answering Service Australia | OfficeHQIT Virtual Reception & Level 1 Helpdesk Support | OfficeHQAgency Virtual Reception Services | OfficeHQ AustraliaHotel & Restaurant Phone Answering Services | OfficeHQMedical Virtual Receptionists | GP & Dental Clinics | OfficeHQCorporate, Government & Council Call Centre | OfficeHQ24/7 Franchise Inbound Call Centre Support | OfficeHQVirtual LocationVirtual address Melbourne | Little Collins St, CBD | OfficeHQVirtual address Sydney CBD | Sussex St | OfficeHQVirtual office address Sydney CBD | Pitt St | OfficeHQBrisbane CBD virtual address | Creek St | OfficeHQVirtual address Brisbane | Milton | OfficeHQVirtual address Sunshine Coast | Maroochydore | OfficeHQVirtual office address Perth | Barrack St, CBD | OfficeHQVirtual office address Melbourne | Carlton | OfficeHQMelbourne virtual address | St Kilda Rd, CBD | OfficeHQAdelaide virtual address | Gawler Place, CBD | OfficeHQVirtual address Adelaide CBD | Hindmarsh Square | OfficeHQServicesCall Diversion Services For Your Business Number | OfficeHQVoicemail-to-Email automated message services | OfficeHQVirtual Receptionists | Call Answering Services | OfficeHQTemporary Answering Services For Short-Term Needs | OfficeHQOverflow Call Answering Services | OfficeHQ AustraliaAfter-Hours Phone Answering Services | OfficeHQVirtual Receptionist Pay-Per-Call Solutions | OfficeHQVirtual Receptionist Appointment Scheduling | OfficeHQVirtual Assistant Call Answering Service | OfficeHQVirtual Receptionist Service | Never Miss a Call | OfficeHQMessage-Taking Service | Live Call Answering | OfficeHQAffordable Answering Service With Call Transfers | OfficeHQAdvanced scripting for complex call flows | OfficeHQBusiness Phone Numbers: 1300, 1800 or Local | OfficeHQCall routing, automated messaging & virtual numbers | OfficeHQCall Escalation Management | OfficeHQAI Phone Answering With Human Receptionist Backup | OfficeHQVirtual Addresses | Sydney, Melbourne, Brisbane & beyondOutbound Calling Services For Aussie Businesses | OfficeHQLone Worker Safety Monitoring | OfficeHQ AustraliaAustralian inbound call centre services | OfficeHQIVR Solutions | Interactive Voice Response | OfficeHQ
- [Account Reactivation](https://www.officehq.com.au/account-reactivation/): If you are a past client of OfficeHQ, simply submit this form to have us start answering your business phone calls again.
- [Media Mentions](https://www.officehq.com.au/media-mentions/): Mentions of our company and services in articles, podcasts and more.
- [Answering Service Perth](https://www.officehq.com.au/virtual-receptionists-perth/): Have business calls answered seamlessly by professional virtual receptionists. Welcome to OfficeHQ, a trusted answering service for Perth businesses.
- [Answering Service Brisbane](https://www.officehq.com.au/virtual-receptionists-brisbane-gold-coast-queensland/): Have calls answered seamlessly by friendly and professional virtual receptionists. Welcome to OfficeHQ, the most trusted answering service for Brisbane businesses.
- [Answering Service Melbourne](https://www.officehq.com.au/virtual-receptionists-melbourne/): Have your business calls answered seamlessly by friendly and professional virtual receptionists. Welcome to OfficeHQ, the most trusted answering service for Melbourne businesses.
- [Answering Service Adelaide](https://www.officehq.com.au/virtual-receptionists-adelaide/): Have business calls answered seamlessly by professional virtual receptionists. Welcome to OfficeHQ, a trusted answering service for Adelaide businesses.
- [Answering Service Sunshine Coast](https://www.officehq.com.au/answering-service-sunshine-coast/): Have your business calls answered seamlessly by friendly and professional virtual receptionists who mostly live locally on the Sunny Coast.
- [Answering Service Sydney](https://www.officehq.com.au/virtual-receptionists-sydney/): Have business calls answered seamlessly by professional virtual receptionists. Welcome to OfficeHQ, the most trusted answering service for Sydney businesses.
- [Download “What Is Call Answering” Explainer Guide PDF](https://www.officehq.com.au/call-answering-explainer/): Simply provide your details below so we can email you the explainer document about our live call answering services.
- [Careers – Virtual Receptionist Jobs](https://www.officehq.com.au/careers/virtual-receptionist-jobs/): Work remotely from your home office on the Sunshine Coast and help OfficeHQ provide businesses across Australia with virtual reception services.
- [OfficeHQ Affiliate Program Agreement](https://www.officehq.com.au/resellers-affiliates/program-agreement/): This OHQ Affiliate Program Agreement (the "Agreement") governs the participation in the OHQ Affiliate Program offered by OfficeHQ Pty Ltd (“OHQ”) (ABN 95 105 928 363) (the “OHQ Affiliate Program”). This Agreement constitutes a legally binding agreement between OHQ and any individual or entity that participates in OHQ Affiliate Program (the “Participant”).
- [OfficeHQ Affiliate Lead Submission](https://www.officehq.com.au/resellers-affiliates/lead-submission/): If you're already a reseller or affiliate and you want to introduce a business to OfficeHQ, the process is very straightforward. Simply let us know your details, along with the contact information for the business you're referring, using the form below.
- [Answering Service Software Integrations](https://www.officehq.com.au/answering-service-integrations/): OfficeHQ's call-answering virtual assistants can schedule appointments using your preferred calendar or booking platform, log leads into your CRM and much more.
- [Vodafone Business Answering Customer Transition To OfficeHQ](https://www.officehq.com.au/vodafone-to-officehq-acceptance/): Your Vodafone Business Answering service can be transitioned to OfficeHQ — the team who has supported your call answering behind the scenes for several years.
- [Member Get Member – Referral Program For Existing OfficeHQ Customers]](https://www.officehq.com.au/business-referral/): Love OfficeHQ? Spread the word about us and earn a $100 account credit as a reward for each referral under our Member Get Member program.
- [Remote Working Solutions For Australian Business Owners](https://www.officehq.com.au/australian-business-remote-working-solutions/): Running a business remotely, including from home, has its challenges – whether you're doing so by choice or due to circumstances out of your control, such as a pandemic-related lockdown.
- [Terms & Conditions](https://www.officehq.com.au/call-answering-service-terms/): These OfficeHQ Terms of Service (these “Terms”) govern the access and use of all services and products offered by Office HQ Pty Ltd (“OHQ”) (ABN 95 105 928 363). These Terms constitute a legally binding agreement between OHQ and any person that accesses or otherwise uses any OHQ Products (“Customer”). 
- [Careers](https://www.officehq.com.au/careers/): OfficeHQ provides businesses and their callers with a superior 24/7 virtual reception experience through cutting-edge technology and the best possible people. As such, we’re always on the lookout for talented individuals, including awesome receptionists to wow our clients and their customers.
- [OfficeHQ Resellers & Affiliates](https://www.officehq.com.au/resellers-affiliates/): Bring us new business and enjoy unlimited earning potential through our revenue share program as a reseller or affiliate.
- [Testimonials](https://www.officehq.com.au/testimonials/): Discover how OfficeHQ’s virtual reception and phone answering solutions benefit businesses of all sizes. From reducing costs, to assisting with call overflow, presenting a more professional image and creating more time to work on other things - read what our customers have to say.
- [7-Day Answering Service Free Trial](https://www.officehq.com.au/answering-service-signup/): This is your chance to put Australia's leading virtual receptionist service to the test! We're ready to help connect you to your customers.
- [FAQs](https://www.officehq.com.au/faqs/): Find answers to common questions using the search bar or browse all FAQs below. Can’t find what you need? Our customer service team members are ready to assist.
- [Resources](https://www.officehq.com.au/resources/): Discover useful business tips and find out all the latest news relating to OfficeHQ as a company plus our phone answering and virtual reception solutions.
- [Contact OfficeHQ](https://www.officehq.com.au/contact/): Our sales and customer service teams are ready to assist you.
- [Industries](https://www.officehq.com.au/industries/): As leaders in outsourced receptionist solutions since 2003, we have vast experience in answering calls, handling customer enquiries and providing virtual assistance for businesses across many industries.
- [Pricing](https://www.officehq.com.au/pricing/): Cost-effective virtual reception services for businesses of any size, specialised answering services, virtual phone numbers, virtual addresses and more.

## Industries
- [Trades & Construction Answering Service](https://www.officehq.com.au/industry/building-construction-trades/): When you're on the tools, managing a crew or out on a job, answering every call simply isn't possible. OfficeHQ's professional receptionists handle your calls for you – capturing new job enquiries, relaying messages to your team, fielding client queries and managing emergency call-outs, so you can keep working.
- [Trades – Roofing Answering Service](https://www.officehq.com.au/industry/building-construction-trades/answering-service-for-roofing-companies/): From storm season surges to everyday job enquiries, never miss a call when you're up on the roof. Stay connected to new business opportunities around the clock, in the easiest and most cost-effective way possible.
- [Mining Answering Service](https://www.officehq.com.au/industry/mining-answering-service/): Whether you need round-the-clock call answering to alert engineers of critical system failures, keep tabs on staff at remote or hazardous sites, or support a dedicated mining community response line, OfficeHQ has a solution to suit.
- [Trades – HVAC Answering Service](https://www.officehq.com.au/industry/building-construction-trades/hvac-answering-service/): Keep your pipeline full, even when you're under a roof or up a ladder. Never miss a service call, emergency breakdown or new installation enquiry, day or night.
- [Trades – Plumber Answering Service](https://www.officehq.com.au/industry/building-construction-trades/plumber-answering-service/): From taking messages and answering basic customer queries, to triaging calls as urgent or non-urgent and ensuring callout fees are accepted before you're disturbed after-hours, we have the solution you need in a plumber answering service.
- [Trades – Electrician Answering Service](https://www.officehq.com.au/industry/building-construction-trades/electrician-answering-service/): Get charged up for success! Stay connected to new business opportunities around the clock, in the easiest and most cost-effective way possible.
- [Franchise Answering Service](https://www.officehq.com.au/industry/franchise-answering-services/): Our live call answering solutions make it simple to standardise your franchise business’s telephone-based customer service across all locations.
- [Allied Healthcare Virtual Receptionists](https://www.officehq.com.au/industry/healthcare-virtual-receptionists/): From answering calls when you're busy with a patient or your receptionist is at lunch, to handling all of your appointment bookings made over the phone, we offer flexible healthcare virtual receptionist solutions.
- [Medical & Dental Answering Service](https://www.officehq.com.au/industry/virtual-medical-receptionists/): From answering patient enquiries, booking appointments, providing billing support and handling non-patient calls however you prefer, we can look after the phone while you look after your patients.
- [Small Business Answering Service](https://www.officehq.com.au/industry/small-business-answering-service/): Struggling to always answer the phone? Feeling burnt out? Wish you had a receptionist but hiring is cost-prohibitive? OfficeHQ's small business answering services can help you thrive by preventing missed calls and lost opportunities, all for a fraction of the cost of a full-time employee.
- [Corporate, Council & Government Answering Service](https://www.officehq.com.au/industry/corporate-council-government/): Bespoke solutions to handle the needs of your organisation and ensure concurrent calls aren't missed, regardless of your call volumes, with quality monitoring, business continuity and data security assured.
- [Tourism, Travel & Hospitality Answering Service](https://www.officehq.com.au/industry/tourism-travel-hospitality-answering-services/): Whether you're an individual travel agent, a large hotel or a restaurant, it's vital to ensure your customers are handled with the best care. OfficeHQ's 24/7 call answering means professional virtual receptionists are always on call to handle customer enquiries and arrange bookings. 
- [Retail & eCommerce Answering Service](https://www.officehq.com.au/industry/retail-ecommerce/): With strict adherence to data privacy requirements, OfficeHQ is ready to take your retail business to the next level. With our scalable service being perfectly suited to coping with peak sales periods, our virtual receptionists can answer your calls, take orders, process payments and more.
- [Information Technology Answering Service](https://www.officehq.com.au/industry/it-technology-communications/): Advanced custom scripting means we can answer your calls, convey confidence and expertise with Level 1 helpdesk support plus triage urgent technical issues. Enhance your reputation by providing 24/7 service your clients can depend on.
- [Marketing & Advertising Answering Service](https://www.officehq.com.au/industry/marketing-media-advertising-answering-services/): Want to optimise your agency's own return on investment? Our phone answering services ensure the time, effort and money you spend on generating leads isn't wasted through missed calls.
- [Real Estate & Property Management Answering Service](https://www.officehq.com.au/industry/real-estate-property-management/): If you're a real estate agent or property management professional, then you'll realise how essential it is that your phone is always answered. Imagine having friendly virtual receptionists always on call for you.
- [Financial Sector Answering Service](https://www.officehq.com.au/industry/financial-insurance-accountant-answering-services/): Our outsourced call answering solutions have no lock-in contracts, offering complete flexibility to scale your business during your busiest times. When you crunch the numbers, it's incredible value-for-money.
- [Legal Answering Service](https://www.officehq.com.au/industry/legal/): Whether you're an individual lawyer or a large law firm, it's vital to ensure your telephone calls are always answered ... even if you're in court or it's the early hours. A reliable legal answering service is invaluable.

## Services
- [Live Call Answering Services – Hero Plan](https://www.officehq.com.au/service/live-call-answering/myreceptionist-15/): 15 professionally answered calls per month with live receptionists and optional call transfers.
- [AI Phone Answering](https://www.officehq.com.au/service/ai-phone-answering/): Our AI receptionist answers calls the moment they come in, collecting details, taking messages, sharing information and more. If a caller needs a real person, a live receptionist is ready to step in.
- [Pay-Per-Call Answering Solutions](https://www.officehq.com.au/service/live-call-answering/virtual-receptionist-pay-per-call/): Do you need someone to answer the phone, take messages, transfer the occasional call when appropriate, and answer common customer queries? Our pay-per-call answering services prevent missed calls while maximising cost efficiency.
- [Short-Term Receptionist Solutions](https://www.officehq.com.au/service/live-call-answering/temporary-short-term-receptionist/): Our team of virtual receptionists can provide the short-term help your business needs, answering your calls 24/7 if needed. Whether you are facing a staffing issue, need holiday cover or expect higher call volumes than usual, you'll find our services are reliable, flexible and cost-effective.
- [Overflow Call Answering Solutions](https://www.officehq.com.au/service/live-call-answering/reception-overflow/): Are you struggling to avoid missed calls during peak times, even though you have an in-house receptionist or inbound call centre in place? Our dependable call overflow service is an affordable solution.
- [After-Hours Call Answering Services](https://www.officehq.com.au/service/live-call-answering/after-hours-virtual-receptionist/): Whatever your industry, complexity of calls or call volumes, if you need an after-hours phone answering service, we have a solution to suit with no lock-in contracts.
- [Call Routing & Numbers](https://www.officehq.com.au/service/call-routing-numbers/): Automated telephony solutions to streamline your communications and 1300 or 1800 phone numbers to help you appear larger or create a nationwide presence.
- [Voicemail-To-Email Automated Messaging](https://www.officehq.com.au/service/voicemail-to-email-automated-messaging/): Voicemail-to-email solutions can be provided whether utilising your existing number, a virtual local number or a 1300/1800 number.
- [Call Diversion Services](https://www.officehq.com.au/service/call-diversion-services/): Combining virtual phone numbers with a call diversion service is an ideal solution for businesses who wish to appear larger/local, including creating a virtual presence nationally by utilising local numbers in different cities that all route to the same place.
- [IVR Solutions](https://www.officehq.com.au/service/ivr-solutions/): Help your callers get to the right department faster by greeting them with interactive voice response menus.
- [Outbound Calling Solutions](https://www.officehq.com.au/service/outbound-calling/): Combine inbound and outbound calling in one seamless service, and scale up or down anytime with no lock-in contracts.
- [Australian Call Centre Solution](https://www.officehq.com.au/service/australian-inbound-call-centre/): We provide inbound call centre services for large companies, corporations and non-profit organisations. We are also equipped to handle council call centre and government call centre needs.
- [Complex Call Scripting](https://www.officehq.com.au/service/advanced-scripting-complex-call-flows/): With our advanced scripting capability, we can support even the most complex call flows with a high degree of accuracy. Australian-based agents are guided via prompts to ensure your calls are handled to your satisfaction.
- [Lone Worker Safety Monitoring](https://www.officehq.com.au/service/lone-worker-safety-monitoring/): Lone worker check-in calls can be made 24/7, including after-hours, during weekends and public holidays.
- [Live Call Answering Services – MyDiary Plans](https://www.officehq.com.au/service/live-call-answering/appointment-scheduling/): MyDiary is a virtual receptionist appointment scheduling solution for diary management, including cancellations and waitlists, using your preferred calendar.
- [Live Call Answering Services – MyReceptionist Plans](https://www.officehq.com.au/service/live-call-answering/virtual-receptionist/): MyReceptionist is ideal for businesses that want calls answered by professional virtual receptionists, with messages sent instantly to any team member and call transfers when appropriate.
- [Live Call Answering Services – MyAssistant Plans](https://www.officehq.com.au/service/live-call-answering/virtual-assistant/): Give your callers the extra attention they deserve! On a MyAssistant plan, we can capture more information from your callers, submit leads to your sales team, take product orders or even process payments.
- [Live Call Answering Services – MessageExpress Plans](https://www.officehq.com.au/service/live-call-answering/message-taking/): With MessageExpress, your calls are answered by a real person ... a friendly, professional virtual receptionist who will take a message and send it instantly to you via email or SMS so you can respond when it’s convenient.
- [Business Phone Numbers](https://www.officehq.com.au/service/business-phone-numbers/): Giving your business the impression of a local presence in multiple geographic areas is easy using virtual phone numbers with each relevant state or territory's area code.
- [Call Escalation Management](https://www.officehq.com.au/service/call-escalation-management/): Need certainty that high-priority incidents are addressed as fast as possible? Through our escalation management service, we can screen calls, trigger alerts to nominated on-call staff as required and track their acknowledgement.
- [Virtual Address](https://www.officehq.com.au/service/virtual-address/): Establish a presence for your business in a new area and enhance your appeal without the expensive overheads of physical office space! Register a virtual address today for as little as $2 a day.
- [Live Call Answering Services Comparison](https://www.officehq.com.au/service/live-call-answering/): Businesses of all sizes rely on our virtual receptionists to provide customers with a warm and personable caller experience. Leave the call answering to us so you have more time to grow your business, without the worry of missed opportunities.

## Virtual Addresses
- [Virtual Address Sydney - Pitt Street](https://www.officehq.com.au/virtual-address/sydney-cbd-pitt-street/)
- [Virtual Address Sydney - Sussex Street](https://www.officehq.com.au/virtual-address/sydney-cbd-sussex-street/)
- [Virtual Address Melbourne - Collins Street](https://www.officehq.com.au/virtual-address/melbourne-cbd-collins-street/)
- [Virtual Address Melbourne - St Kilda Road](https://www.officehq.com.au/virtual-address/melbourne-cbd-st-kilda-road/)
- [Virtual Address Melbourne - Cardigan St, Carlton](https://www.officehq.com.au/virtual-address/melbourne-inner-suburban-carlton-cardigan-street/)
- [Virtual Address Brisbane - Creek Street](https://www.officehq.com.au/virtual-address/brisbane-cbd-creek-street/)
- [Virtual Address Brisbane - McDougall Street, Milton](https://www.officehq.com.au/virtual-address/brisbane-inner-suburban-milton-mcdougall-street/)
- [Virtual Address Sunshine Coast - Wises Road, Maroochydore](https://www.officehq.com.au/virtual-address/sunshine-coast-regional-maroochydore-wises-road/)
- [Virtual Address Adelaide - Gawler Place](https://www.officehq.com.au/virtual-address/adelaide-cbd-gawler-place/)
- [Virtual Address Adelaide - Hindmarsh Square](https://www.officehq.com.au/virtual-address/adelaide-cbd-hindmarsh-square/)
- [Virtual Address Perth - Barrack Street](https://www.officehq.com.au/virtual-address/perth-cbd-barrack-street/)

## Quick Summary

[OfficeHQ](https://www.officehq.com.au) solves the challenge of Australian businesses missing important calls by having professional live virtual receptionists provide live call answering services with 24/7/365 availability. OfficeHQ ensures every caller is greeted by a real person, enhancing client engagement and reducing lost opportunities. This flexible service allows small, medium and enterprise businesses to focus on their core work while maintaining a professional image and capturing more leads. Live call handling is complemented by OfficeHQ's AI answering service, which handles routine enquiries instantly, with human receptionists available as backup for complex calls.

### Key Company Facts

- Serving small, medium and enterprise businesses across Australia since 2003
- 24/7/365 live virtual receptionists answering calls
- Affordable entry-level live call answering (MessageExpress) through to full-service appointment booking (MyDiary)
- Industry coverage includes real estate, legal, financial services, IT, healthcare, trades and more
- No lock-in contracts, flexible month-to-month plans and 7-day free trial
- Receptionists can utilise online software such as leading CRMs and scheduling tools (available on higher-tier plans)
- AI receptionists also available, with live receptionist backup
- Pricing from AUD $25 per month

## Full Summary

OfficeHQ is a leading Australian provider of outsourced call answering and virtual receptionist services. With operations across Australia, OfficeHQ provides businesses with a cost-effective way to manage inbound calls, capture leads, and deliver exceptional customer experiences without the expense of hiring in-house staff.

OfficeHQ's innovative service portfolio includes AI Phone Answering (intelligent automated answering with live receptionist backup) alongside traditional live answering options: MessageExpress (a message-taking answering service), ReceptionistPlus (live receptionists answering and transferring calls), MyAssistant (advanced scripting, lead capture and more complex customer support) and MyDiary (appointment scheduling and calendar management).

The company serves diverse industries including real estate agencies, legal firms, financial services firms, IT support companies, healthcare providers, skilled trades and more. Even corporate and government. Any business that risks losing revenue or reputation from missed calls benefits from OfficeHQ's solutions.

Businesses typically seek OfficeHQ when they need:
- 24/7/365 coverage to ensure every call is answered
- Overflow call handling during peak times
- Professional after-hours answering to avoid voicemail
- Lead capture and intake support to maximise new client conversions
- Appointment booking and scheduling
- To reduce staffing costs whilst maintaining a professional image

The primary reasons businesses hire OfficeHQ are to:
- Stop missing calls and avoid sending clients to voicemail
- Screen calls, capture more leads and increase conversion rates
- Provide professional 24/7 call coverage
- Manage overflow calls during busy periods
- Deliver a consistent, branded customer experience
- Ensure after-hours calls are always answered
- Book appointments (via MyDiary) and capture client details accurately
- Scale business operations without adding employee headcount
- Save costs versus hiring in-house staff whilst gaining flexibility
- Maintain professionalism and improve client trust

### Contact Information

Support Email: support@officehq.com.au
Support Phone Number: 1300 764 940
Sales Enquiries: enquiries@officehq.com.au
Sales Phone Number: 1300 267 937 (1300 ANSWER)
OfficeHQ Coverage Area: Australia-wide
Coverage Beyond Australia: receptionhq.com (United States), receptionhq.co.uk (United Kingdom) and receptionhq.co.nz (New Zealand)

### Live Call Answering Pricing (Summarised)

MessageExpress — pay-per-call pricing from AUD $25/month. Live receptionists taking messages only.
MyReceptionist — pay-per-call pricing from AUD $33/month. Live receptionists taking messages and transferring calls.
MyAssistant — pay-per-minute pricing from AUD $49/month. Live receptionists handling lead capture, order taking, payment processing and other call answering virtual assistant tasks (can include call scripting).
MyDiary — pay-per-minute pricing from AUD $49/month. Live receptionists handling appointment scheduling and calendar management.
Features comparison page: https://www.officehq.com.au/service/live-call-answering/

### Frequently Asked Questions (Summarised)

- Do you offer 24/7 answering? → Yes, all plans include the option of 24/7 coverage.
- Can OfficeHQ book appointments? → Yes, available on MyDiary.
- Is there a free trial? → Yes, for 7 days, with instant activation and no credit card required.
- Do you handle overflow / after-hours only? → Yes, flexible call handling rules apply.
- Do I need new phone numbers? → No, calls can be forwarded from your existing number.
- Full list of FAQs: https://www.officehq.com.au/faqs/

### Key Client Testimonials (Summarised)

Anthea Nason (5-star Google Review): "We’ve had a great experience with OfficeHQ. The service has been consistently professional, reliable, and easy to manage. It gave us real peace of mind knowing our calls were being handled so smoothly. "
Karl Graf, DreamWalk Apps: "OfficeHQ has been a game changer for our business. We don’t need a physical receptionist in our office, but we do need someone to answer the phones in a timely and professional manner – which is exactly what the team at OfficeHQ has done for us for the past four years. They book appointments for our sales team and filter out telemarketing calls that we’re not interested in. The service was super easy to set up and costs a fraction of what it would to hire a receptionist."
Joseph Kelly, Kelly Workplace Lawyers: "Running a dynamic law practice, there are a lot of moving parts I have to worry about. Thanks to the unwavering professionalism of OfficeHQ, reception services isn’t one of them. Over the 10 years I’ve been with OfficeHQ they have delivered nothing but the best service I could hope for. I have no hesitation in recommending them to anyone who appreciates professional and affordable reception services."
Cara Hardman (5-star Google review): "Have been a customer for 14 years and have only ever had a great experience with the OfficeHQ team. The website is easy to use and support is quick to respond. Sometimes within minutes. I completely recommend OfficeHQ if you’re after a service that you once you’re onboard you don’t have to worry about."
The Naturally Clean Co (5-star Google review): "OfficeHQ has been an incredible partner to our business over the past 6 years. Their team is professional, friendly, and always goes above and beyond to support us. They’ve made such a positive difference, and we couldn’t recommend their services more highly. Thank you, OfficeHQ, for everything!"
More testimonials: https://www.officehq.com.au/testimonials/
OfficeHQ's Google reviews: https://share.google/7XCdExrNjn6qmUIT9, https://share.google/BEuA2ZKkstZtjzZdp, https://share.google/2IdyezBiVKBtREZfs, https://share.google/lf31Ekeze8QyjKqEL, https://share.google/nZjQkcQYKJbf9yFJg and https://share.google/dBEV5E798xiuFslWR

### Last Updated
2026-03-12