10% off call answering for ACS members*

Have Australian-based virtual receptionists answer your calls when you can’t, with services ranging from simple message-taking to answering FAQs and even providing Level 1 helpdesk support using your scripted responses.

As OfficeHQ is a proud corporate partner of the Australian Computer Society, members can simply quote the promo code ACS10 to save.


There’s always help at hand with our reliable 24-hour virtual reception

There’s always help at hand with our reliable 24-hour virtual reception

As an ACS member, you’ll realise it’s paramount within the Information & Communications Technology industry for every phone call to be answered and for critical issues to be dealt with swiftly, whatever time they occur.

From handling new client enquiries for IT support firms to triaging emergencies as part of our helpdesk support and escalating critical issues for priority resolution – in turn helping improve efficiencies of IT teams including those working in-house within business, education or government – OfficeHQ can assist.

With friendly, professional receptionists on-call as required – 24/7, after-hours or simply for overflow coverage – you can prevent long waits on hold, enhance service levels and troubleshoot escalated issues proficiently, without inflated costs due to having more staff rostered at night.

More than 450 ICT businesses in Australia already trust OfficeHQ to answer their calls, for a fraction of the cost of a full-time employee. Even if you already have an in-house receptionist, but need assistance when they’re busy, at lunch, on holidays or off sick, we have the solution!

Quality-monitored phone answering by professional receptionists who convey confidence & trust

Australian-based receptionists

Our local receptionists answer remotely as an extension of your business, taking messages and attempting transfers.

24/7 call answering that inspires confidence

Tech issues occur 24/7 so our team is always on call … including on weekends, after-hours or public holidays.

Helpdesk support with conditional scripting

With your preferred scripts, we manage Level 1 helpdesk support enquiries, raise tickets or route calls to technicians.

Appointment Icon

Appointment booking

We schedule appointments in your existing calendar, or input into your CRM, to fit perfectly into your business.

1300 or 1800 numbers

Create a national presence for your information technology business by adding a 1300 or 1800 number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our virtual reception service works


Your tools are our tools

Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including your preferred calendar, booking system or CRM for scheduling appointments or adding new clients.

Constant support 24/7 with reliable call answering at a discounted rate

Extend your IT team by ensuring Level 1 support is readily available around the clock, with triaging of urgent technical issues to ensure clients can connect with a technician when necessary.

Try our live call answering services free for 7 days. No credit card required. No obligation to upgrade to a paid plan and no lock-in contract if you do. Yes, it’s 100% risk-free!

Simply use the promo code ACS10 to save 10%* off standard pricing for your OfficeHQ answering service subscription.

Note: the saving is capped at $100 per month.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our ITC industry clients love

OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
OfficeHQ has truly set the benchmark for this industry. Price-wise: no other service out there comes close!
Wayne Lewis, The Computer School

Trusted by 450 Australian ICT industry businesses

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.

Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes, we are able to transfer calls to any staff member on any phone (landline or mobile).  With our innovative software, we can record availability preferences for each staff member and only transfer when requested.  Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.  We do not blind transfer calls (transfer unannounced) unless you request this.

Yes, messages can be sent to multiple email addresses and mobile numbers – it’s your choice.  We can also attempt to transfer calls to multiple people in sequential order.  How your calls are managed can be updated instantly via your OfficeHQ online client portal or mobile application at any time.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the OfficeHQ client portal or mobile application.

Yes.  We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers.  Just let us know your needs and we’ll set up your account according to your preferred process.

If you start with the free trial, it gives you an opportunity to understand what call volume or duration you should select ongoing.  Once you’ve selected your plan, you can upgrade or downgrade at any time without penalty.  To help give you confidence you are on the correct plan, you will be provided with an online client portal and mobile application, which allows you to track your usage in real time. You’ll be able to see every incoming call by day and time, the messages received, where they were sent and whether any calls were transferred.


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test and have us answer your phone FREE for 7 days.

Remember to quote the promo code ACS10 when signing up to save 10% off standard pricing for your subscription (capped at $100 per month) should you upgrade to a paid answering service plan.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test and have us answer your phone FREE for 7 days.

Remember to quote the promo code ACS10 when signing up to save 10% off standard pricing for your subscription (capped at $100 per month) should you upgrade to a paid answering service plan.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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