10% off call answering for ACS members*
Have Australian-based virtual receptionists answer your calls when you can’t, with services ranging from simple message-taking to answering FAQs and even providing Level 1 Helpdesk support using your scripted responses.
As OfficeHQ is a proud corporate partner of the Australian Computer Society, members can simply quote the promo code ACS10 to save.
There’s always help at hand with our reliable 24-hour virtual reception
There’s always help at hand with our reliable 24-hour virtual reception
As an ACS member, you’ll realise it’s paramount within the Information & Communications Technology industry for every phone call to be answered and for critical issues to be dealt with swiftly, whatever time they occur.
From handling new client enquiries for IT support firms to triaging emergencies as part of our helpdesk support and escalating critical issues for priority resolution – in turn helping improve efficiencies of IT teams including those working in-house within business, education or government – OfficeHQ can assist.
With friendly, professional receptionists on-call as required – 24/7, after-hours or simply for overflow coverage – you can prevent long waits on hold, enhance service levels and troubleshoot escalated issues proficiently, without inflated costs due to having more staff rostered at night.
More than 450 ICT businesses in Australia already trust OfficeHQ to answer their calls, for a fraction of the cost of a full-time employee. Even if you already have an in-house receptionist, but need assistance when they’re busy, at lunch, on holidays or off sick, we have the solution!
Quality-monitored phone answering by professional receptionists who convey confidence & trust
Australian-based receptionists
Our local receptionists answer remotely as an extension of your business, taking messages and attempting transfers.
24/7 call answering that inspires confidence
Tech issues occur 24/7 so our team is always on call … including on weekends, after-hours or public holidays.
Helpdesk support with conditional scripting
With your preferred scripts, we manage Level 1 Helpdesk support enquiries, raise tickets or route calls to technicians.
Appointment booking
We schedule appointments in your existing calendar, or input into your CRM, to fit perfectly into your business.
1300 or 1800 numbers
Create a national presence for your information technology business by adding a 1300 or 1800 number.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
How our virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Your tools are our tools
Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including your preferred calendar, booking system or CRM for scheduling appointments or adding new clients.
Constant support 24/7 with reliable call answering at a discounted rate
Extend your IT team by ensuring Level 1 support is readily available around the clock, with triaging of urgent technical issues to ensure clients can connect with a technician when necessary.
Try our live call answering services free for 7 days. No credit card required. No obligation to upgrade to a paid plan and no lock-in contract if you do. Yes, it’s 100% risk-free!
Simply use the promo code ACS10 to save 10%* off standard pricing for your OfficeHQ answering service subscription.
Note: the saving is capped at $100 per month and is an introductory offer that applies to the first 12 months following activation.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our ITC industry clients love
Trusted by 450 Australian ICT industry businesses
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test and have us answer your phone FREE for 7 days.
Remember to quote the promo code ACS10 when signing up to save 10% off standard pricing for your subscription (capped at $100 per month) should you upgrade to a paid answering service plan.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test and have us answer your phone FREE for 7 days.
Remember to quote the promo code ACS10 when signing up to save 10% off standard pricing for your subscription (capped at $100 per month) should you upgrade to a paid answering service plan.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.