Being busy isn’t a problem with overflow call answering
Are you struggling to avoid missed calls during peak times, even though you have an in-house receptionist or inbound call centre in place? Need coverage to assist during staff absences or at times when they’re serving customers face-to-face? Our dependable call overflow service is an affordable solution.
Ensure your phone is always answered, regardless of spikes in call volume or staffing issues
Australian receptionists
Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.
24/7 live call answering
We operate all day, every day, so we can seamlessly answer your overflow calls whenever your call demand increases.
Custom call greetings
We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.
Instant emails or texts
Receive email or SMS messages after each call, containing caller details and their reason for calling.
Your tools are our tools
We can input leads, book appointments, raise support tickets and more using your preferred software.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
How our call overflow service works
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Your free guide to call answering
New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business
Our virtual receptionist services
Finding it difficult to adequately staff for fluctuations in call volumes? Has a spike caused by seasonal demand left you scrambling to avoid missed calls resulting in lost opportunities or waning customer satisfaction? Need a solution that doesn’t involve an additional wage plus recruitment and training costs?
Whatever your industry, complexity of calls or call volumes, if you need an overflow phone answering service, we have a solution to suit with no lock-in contracts.
* Plus GST. Refer to Terms & Conditions.
Compare our virtual receptionist services
Whatever your industry, complexity of calls or call volumes, if you need an overflow phone answering service, we have a solution to suit.
MessageExpress
Call answering and message taking for one individual or team.
from $19 per month*
- Australian receptionists
- No lock-in contract
- Personalised greeting
- Instant email or SMS messages
- One person or team listed as message recipient
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
MyReceptionist
Messages, support and call transfers for multiple staff or departments.
from $29 per month*
All MessageExpress features plus- Australian receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
- Fully customised greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Collect 5 pieces of info
- Advise business hours/location
MyAssistant
Tailored scripting and virtual assistance for unlimited staff or departments.
from $49 per month*
All MyReceptionist features plus- Australian receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
- Fully customised greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Advise business hours/location
- Collect 11 pieces of info
- Custom scripting or FAQs
- CRM input or online form submissions
- Quote fees & take payments
MyDiary
Appointment booking and diary management using your preferred software.
from $49 per month*
All MyAssistant features plus- Australian receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
- Fully customised greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Advise business hours/location
- Collect 11 pieces of info
- Custom scripting or FAQs
- CRM input or online forms
- Quote fees & take payments
- Appointment scheduling
- Diary management
* Plus GST. Refer to Terms & Conditions.
A flexible back-up option to keep your calls answered
Increase your capacity to professionally handle inbound calls, while at the same time minimising costs. Sound too good to be true? It’s not!
An overflow answering service provides seamless support to your in-house reception team, so you don’t need to hire unnecessarily. OfficeHQ’s team of virtual receptionists are available 24/7
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
FAQs
Let us manage your calls so you can manage your business
You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).
Overflow answering service add-ons
+ Virtual address
Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.
+ Phone numbers
Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.