24/7 answering service for home services businesses
Stuck under a house, halfway up a ladder, or elbow-deep in a job. OfficeHQ’s professional receptionists handle your calls for you – capturing new job enquiries, relaying messages to your team, fielding client queries and managing call-outs, so you can keep working.
Whether you’re mid-job or off the clock, your calls are always answered
24/7 answering service
After-hours, weekends and public holidays … we answer every call so you never miss a booking.
Australian receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
Emergency call-outs
We follow your script to assess urgency on the spot and flag priority jobs, like pest sightings or storm damage.
New job enquiries
We answer, qualify and capture every new job enquiry, so leads don’t sit unanswered while you’re busy on-site.
Mobile app & portal
Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.
1300/1800 numbers
Convey a national presence by promoting a 1300/1800 number or several local numbers to your callers.
How a home services virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Services built for
your home service business
Services built for your home service business
We answer in less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in
less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
Why home service businesses choose us
On the job? Never miss a call
When you’re at a property, working through a job, or between call-outs, answering every call simply isn’t possible. Customers who reach voicemail don’t wait, they call the next business on their list. Every missed call is a booking handed to a competitor, whether that’s a clean, a mow, or a pest job. OfficeHQ is proudly based on the Sunshine Coast and has been supporting Australian home service businesses since 2003.
We handle calls for:
- New job and quote enquiries
- Recurring and one-off booking requests
- Urgent call-outs and same-day requests
- Quote follow-ups and callbacks
With OfficeHQ, your calls are answered by a real person, with job details captured accurately so you can prioritise callbacks when you’re free.
Priority calls, handled properly
Some calls can’t wait. A pest sighting, a storm-damaged garden, or a same-day clean request all need a faster response than a standard enquiry. Our receptionists follow your scripting to work out how urgent a call is and pass on the right details straight away, so you can decide how quickly to respond.
We handle priority calls by:
- Following your scripting to assess urgency
- Flagging time-sensitive jobs clearly in your message
- Sending details straight to you by SMS or email
- Escalating to your on-call roster, where that’s part of your plan
We work to your schedule and your protocols, whether you’re a sole operator or running a full team.
Bookings in your preferred tool
Our receptionists can usually work with the platform your business already uses. There’s no need to change your systems or processes, we slot in alongside the way your team already operates.
We use your scheduling tools to manage:
- New job and quote appointments
- Reschedules and cancellations
- Maintenance scheduling and recurring visits
No double-handling, no back-and-forth with customers and no missed bookings.
Why home service businesses choose us
On the job? Never miss a call
When you’re on a job, answering every call isn’t possible. Customers who reach voicemail call the next business instead. OfficeHQ is based on the Sunshine Coast and has supported Australian home service businesses since 2003.
We handle calls for:
- New job and quote enquiries
- Recurring and one-off booking requests
- Urgent call-outs and same-day requests
- Quote follow-ups and callbacks
With OfficeHQ, your calls are answered by a real person, with job details captured accurately so you can prioritise callbacks when you’re free.
Your calls, your way
Some calls can’t wait, a pest sighting or a same-day clean request needs a fast response. Our receptionists follow your scripting to assess urgency and pass on the details straight away.
We handle priority calls by:
- Custom scripting to assess call urgency
- Flagging time-sensitive jobs clearly in your message
- Sending details straight to you by SMS or email
- Escalating to your on-call roster, where that’s part of your plan
We work to your schedule and your protocols, whether you’re a sole operator or running a full team.
Books your way
Our receptionists can usually work with the platform you already use. No need to change your systems, we slot in alongside how your team already operates.
We use your scheduling tools to manage:
- New job and quote appointments
- Cancellations & reschedules
- Maintenance scheduling and recurring visits
Stay in control of your reception
Stay in control of your reception
Full portal and mobile app access with every virtual reception service
Access anywhere
Manage your communications wherever work happens, from the desktop portal or mobile app.
- Desktop, mobile & app compatible
- Accessible from multiple devices
- Multi user access
- Real time updates
No extra setup or learning curve required.
Our call answering solutions
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Our call answering solutions
Compare Plans
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Appointment scheduling
- Diary management
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
What our
customers love
Trusted by more than 25,000 businesses
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote-working receptionists able to take messages and transfer calls based on your availability settings.