Call answering services for retailers & ecommerce businesses
With strict adherence to data privacy requirements, OfficeHQ is ready to take your retail business to the next level. With our scalable service being perfectly suited to coping with peak sales periods, our virtual receptionists can answer your calls, take orders, process payments and more.
We keep your store open for business even after you’ve closed up shop or logged off
Our local virtual reception teams answer calls, take messages and warm transfer as an extension of your business.
24/7 live call answering
Ecommerce never sleeps and neither do we. We answer calls after-hours, on weekends and public holidays.
Manage peak sales
Christmas, Black Friday, Click Frenzy … no lock-in contract means we can answer calls for as long as you need.
Order taking & payments
Our receptionists can take orders, process payments or provide tracking information for your callers.
Campaign phone numbers
Dedicated campaign phone numbers, answered in your preferred script. Don’t let incoming leads go to waste.
1300 or 1800 numbers
Give your retail or ecommerce business a professional, national presence by adding a 1300 or 1800 number.
How our virtual reception service works
Your tools are our tools
We integrate seamlessly with your current tools.
Connect with more customers, whenever they wish to shop, with 24/7 retail call answering
We have virtual receptions solutions suited to national and international distributors, retailers with physical stores, ecommerce-only retailers and hybrid operations.
Complementary business solutions
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Every single person who takes the calls for me at OfficeHQ is highly trained.
OfficeHQ takes a message which goes to every staff mobile/email so the right department can return the call soon after. This allows the staff to prioritise their time.
We regard OfficeHQ as the ‘voice of our business’, a partner who does a great job every single time driving sales enquiries to us quickly.
I have been using OfficeHQ to answer my incoming calls for the past four years. It is far more cost-effective than having a full-time receptionist.
We are a 40-year-old business and OfficeHQ have been a godsend to us. From top management to the receptionists, nothing is too much trouble.
Trusted by more than 200 Australian retailers and ecommerce store owners
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.