With strict adherence to data privacy requirements, OfficeHQ is ready to take your retail business to the next level. With our scalable service being perfectly suited to coping with peak sales periods, our virtual receptionists can answer your calls, take orders, process payments and more.
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Trusted by more than 200 Australian retailers and ecommerce store owners
Why should I get a live call answering service?
Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.
Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.
Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.
Is OfficeHQ based in Australia?
Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.
Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.
Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.
Can you prevent me from missing calls?
Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.
Are you able to answer just some of our calls?
Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!
How do I forward my calls to OfficeHQ?
Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:
Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.
Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription. Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. If you need after hours call answering, please let us know when you sign up or contact us.
Can I sign-up for short-term call answering, eg. a day, week or month?
Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use.
If you prefer to use our service seasonally, you can take advantage of our pause package.
Is there a contract or lengthy agreement?
OfficeHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.
Can I sign up for a live call answering service only?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.
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