On-call escalation management service
There are times when you need certainty that critical messages have been received. With our escalation management service, we keep trying your on-call representatives until we receive their confirmation.
Providing you with peace of mind that business-critical messages have been received
Custom-built question and answer scripts, to identify and triage possible escalation scenarios.
You nominate which people should be notified, in which order. We keep trying until message delivery is confirmed.
If your on-call representatives keep changing, we can integrate your escalations with our rostering service.
Australian call answering
Your calls are always answered by Australian-based agents and your customer data remains on-shore at all times.
Escalations services are available 24/7, including after-hours, during weekends and public holidays.
How it works
Bundle your on-call escalation service
+ Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
+ Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Our practice has all the advantages of a dedicated receptionist, without the prohibitive cost of employing and training another staff member.
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
I really believe engaging a receptionist on staff couldn’t match the service OfficeHQ provides.
Trusted by more than 25,000 businesses across various industries
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