On-call escalation management service

Coming soon

There are times when you need certainty that critical messages have been received. With our escalation management service, we keep trying your on-call representatives until we receive their confirmation.

Providing you with peace of mind that business-critical messages have been received

Customised processes

Custom-built question and answer scripts, to identify and triage possible escalation scenarios.

Recipient confirmation

You nominate which people should be notified, in which order. We keep trying until message delivery is confirmed.

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Roster integration

If your on-call representatives keep changing, we can integrate your escalations with our rostering service.

Australian call answering

Your calls are always answered by Australian-based agents and your customer data remains on-shore at all times. 

24/7 availability

Escalations services are available 24/7, including after-hours, during weekends and public holidays.

How it works

Bundle your on-call escalation service

+ Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

+ Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.


Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

OfficeHQ was established in 2003 with our head office in Sydney. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018. We now consider our Sunshine Coast office to be our head office, with about 90% of our Australian team based in the region. Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, we have operations in Australia, New Zealand, the United States and United Kingdom.  We also service Canada and some parts of Europe.  Please contact us for more information on our international services.

What our customers love

Our practice has all the advantages of a dedicated receptionist, without the prohibitive cost of employing and training another staff member.
Barrenjoey Psychology
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
I really believe engaging a receptionist on staff couldn’t match the service OfficeHQ provides.
GC Real Estate

Trusted by more than 25,000 businesses across various industries

Want to find out more about our escalation management service?

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We’d love to learn more about your business and how OfficeHQ can help.

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