Advanced scripting for complex call flows

With our advanced scripting capability, we can support even the most complex call flows with a high degree of accuracy. Receptionists are guided via prompts to ensure your calls are handled to your satisfaction.


Complex call answering made simple through innovative technology

Complex call flow handling

Conditional question and answer scripts, developed with you and tailored to your business, guides each call.

Australian call answering

Your calls are always answered by Australian-based agents and your customer data always remains on-shore.

24/7 availability with time-specific flows

Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.

Messages sent instantly

Receive messages instantly via email, SMS or in-app notification, or entered into your CRM or other web-based tool.

Fast speed of answer

Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.

Client portal & app

View, export and filter all messages answered using your custom script – all in real-time – on desktop or mobile.


How it works

MyAssistant packages with advanced scripting

Perfect when you have complex call flows


Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

MyAssistant
$45*

per month

Pay as you go

$2.65/minute*

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

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MyAssistant 20
$75*

per month

Includes 20 minutes

Excess: $2.45/minute*

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

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MyAssistant 50
$130*

per month

Includes 50 minutes

Excess: $2.45/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

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MyAssistant 150
$315*

per month

Includes 150 minutes

Excess: $2.40/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

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MyAssistant 200
$415*

per month

Includes 200 minutes

Excess: $2.40/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

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MyAssistant 300
$615*

per month

Includes 300 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

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MyAssistant 400
$800*

per month

Includes 400 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

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MyAssistant 500
$985*

per month

Includes 500 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

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MyAssistant 600
$1,180*

per month

Includes 600 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 700
$1,365*

per month

Includes 700 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 800
$1,555*

per month

Includes 800 minutes

Excess: $2.30/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 900
$1,740*

per month

Includes 900 minutes

Excess: $2.30/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

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MyAssistant 1000
$1,925*

per month

Includes 1,000 minutes

Excess: $2.30/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

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Higher volume plan
Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

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* Plus GST. Refer to Terms & Conditions.

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

OfficeHQ was established in 2003 with our head office in Sydney. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018. We now consider our Sunshine Coast office to be our head office, with about 90% of our Australian team based in the region. Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, we have operations in Australia, New Zealand, the United States and United Kingdom.  We also service Canada and some parts of Europe.  Please contact us for more information on our international services.

Popular bundle options for live call answering with complex scripting

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

What our customers love

Our practice has all the advantages of a dedicated receptionist, without the prohibitive cost of employing and training another staff member.
Barrenjoey Psychology
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
I really believe engaging a receptionist on staff couldn’t match the service OfficeHQ provides.
GC Real Estate

Trusted by more than 25,000 businesses across various industries


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Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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