Australia’s best virtual reception services

Businesses of all sizes rely on our virtual receptionists to provide customers with a warm and personable caller experience. Leave the call answering to us so you have more time to grow your business, without the worry of missed opportunities.


All call answering plans offer …

Australian receptionists

Your calls are answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Immediately receive a message by email or SMS after each call, including caller details and the reason for their call.

Mobile app & portal

Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.

1300/1800 numbers

Forward your existing business number to the free local number provided or upgrade to either a 1300 or 1800 number.


Our call answering services are designed for businesses of any size in any industry

Call answering services for businesses of any size

Whether you need a simple message service or a virtual receptionist to take orders, input leads into your CRM or book appointments while providing a seamless caller experience, we have a solution to suit. Each service’s inclusions, in addition to the standard features above, are listed below for comparison.

Whether you need a simple message service or a virtual receptionist to take orders, input leads into your CRM or book appointments, we have a solution to suit. Compare our services below.

  MessageExpress MyReceptionist MyAssistant MyDiary
Compare our
live call
answering
services

Call answering and message taking for one individual or team.

from
$15*
per month
Hear a sample call
See pricing

Messages, support and call transfers for multiple staff or departments.

from
$20*
per month
Hear a sample call
See pricing

Tailored scripting and virtual assistance for unlimited staff or departments.

from
$45*
per month
Hear a sample call
See pricing

Appointment booking, using your preferred software, for unlimited staff or departments.

from
$45*
per month
Hear a sample call
See pricing

Caller greeting Personalised Fully customised Fully customised Fully customised
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Diary management      
  About MessageExpress Enquire now About MyReceptionistTry our 7-day free trial About MyAssistantEnquire now About MyDiaryEnquire now

* Plus GST. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $15
  • Australian-based receptionists
  • No lock-in contract
  • Personalised greeting
  • Instant email or SMS messages
  • One person or team listed as message recepient
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $20
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $45
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online form submissions
  • Quote fees & take payments

MyDiary

Appointment booking, using your preferred software, for unlimited staff or departments.

from $45
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online forms
  • Quote fees & take payments
  • Appointment scheduling
  • Diary management

What our customers love

It’s been so good to be able to rely on prompt, professional call answering. Reliability is 100%.
Dave Lye, PriceMyCar.com.au
Only relevant calls get through to me, so I don’t get disturbed when I’m right in the middle of something!
James Henry, Hyped Media
The OfficeHQ receptionists are part of our team and I’m amazed at their knowledge of our needs and our customer’s needs.
Ines Colubriale, Northern Sydney Hearing
We’ve found the service to be absolutely seamless with all calls being answered on a very timely basis with instant messaging and real-time reporting.
Carole-Anne Priest, Imalia
It’s such a bonus to be free of staffing headaches, such as when they call in sick. With OfficeHQ as part of our team, there is always someone available to answer calls.
Tom Anusic, HR National
We’re assured in knowing we’ll never miss an important call or potential appointment, all for a fraction of the cost of having our own receptionist.
Tom Lombardo, SportsLink Physiotherapy
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
Having tried another provider whose service didn’t match their claims, we are so pleased we found OfficeHQ.
Paul Gibbs, Goldrush Ballooning
We have converted nearly all prospects into clients though OfficeHQ, rather than 50% when using standard message bank.
Nick Carter, Lotus Creek Psychology

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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