Businesses of all sizes rely on our virtual receptionists to provide customers with a warm and personable caller experience. Leave the call answering to us so you have more time to grow your business, without the worry of missed opportunities.
All of our call answering plans feature the following …
Your calls are answered by a real person, based in Australia, to give a true representation of your business.
24/7 live call answering
We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
Instant emails or texts
Immediately receive a message by email or SMS after each call, including caller details and the reason for their call.
Mobile app & portal
Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.
Forward your existing business number to the free local number provided or upgrade to either a 1300 or 1800 number.
Our call answering services are designed for businesses of any size in any industry
Call answering services for businesses of any size
Whether you need a simple message service or a virtual receptionist/assistant to take orders, input leads into your CRM or book appointments while providing a seamless caller experience, we have a solution to suit. Each service’s inclusions, in addition to the standard features above, are listed below for comparison.
Whether you need a simple message service or a virtual receptionist/assistant to take orders, input leads into your CRM or book appointments, we have a solution to suit. Compare our services below.
Compare our live call answering services
Call answering and message taking for one individual or team.
Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.
Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.
Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.
Is OfficeHQ based in Australia?
Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.
Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.
Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.
Can you prevent me from missing calls?
Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.
Are you able to answer just some of our calls?
Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!
Do you offer a 24/7 live call answering service?
Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription. Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. If you need after hours call answering, please let us know when you sign up or contact us.
Can I sign-up for short-term call answering, eg. a day, week or month?
Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use.
If you prefer to use our service seasonally, you can take advantage of our pause package.
Is there a contract or lengthy agreement?
OfficeHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.
Can I sign up for a live call answering service only?
When can I start using the call answering service and how long does it take to set up?
Set up can take as little as a few minutes. For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you. Either way, it only takes a few minutes to get started. Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.
If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms. Please contact us to find out more.
How do I know which plan size to choose?
If you start with the free trial, it gives you an opportunity to understand what call volume or duration you should select ongoing. Once you’ve selected your plan, you can upgrade or downgrade at any time without penalty. To help give you confidence you are on the correct plan, you will be provided with an online client portal and mobile application, which allows you to track your usage in real time. You’ll be able to see every incoming call by day and time, the messages received, where they were sent and whether any calls were transferred.
Can I cancel my service at any time with no fees?
Yes. We don’t have a minimum contract term and you may cancel your service at any time without penalty. We simply ask for you to let us know three days prior to your billing renewal date. If you want to keep your account available, but stop using it for a while, we also have a pause option. Just speak to our friendly team for more information.
Can I upgrade or downgrade my subscription anytime?
Yes, you have the flexibility to upgrade or downgrade at any time to a more suitable subscription that meets your requirements and budget. For example, you can change the number of calls being answered by OfficeHQ or you can change the type of package you have subscribed to. There’s no cost to change plans. We want you to feel comfortable you are on the right plan for your usage.
How do I pay for my services?
Our services are paid for in advance, with the preferred method of payment being direct debit via credit card (AMEX, Mastercard and Visa). All invoices are sent to your nominated email address, as well as made available to be viewed or printed from your online client portal. For large clients, we also offer EFT payment methods on request.
Is the live call answering free trial really free?
The live call answering free trial is based on the MyReceptionist service and is completely free. We don’t require a credit card and it can be cancelled at any time. When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service. At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service. There is no obligation at all.
Do I receive a local telephone number with my subscription?
Yes, we allocate an exclusive phone number to each client so our receptionists know which business the incoming call is for. If you have an existing phone number, simply forward your calls to the number we provide. Through your telephone provider you have the option to forward all calls, or have calls only come to us when you’re busy or there’s no answer. We’ll answer as many or as few calls as you need.
We already have a phone number. Does that matter?
No. If you have a 1300 or 1800 number, you can request to port it across to OfficeHQ to save costs. If you already have a local number, simply forward calls from your existing phone number to the unique number we provide. We can work with any existing scenario, just ask.
Can I set up additional local or national numbers with my service?
Yes, in addition to your free local number, you can add one or more additional business numbers, with the area code of your choice, to give the impression you have localised coverage. We have phone numbers available in all major Australian cities, including Sydney and Canberra (both 02), Melbourne (03), Brisbane (07), and Adelaide and Perth (both 08).
Alternatively, if you’d like to give the appearance your business operates nationally, you can add a 1300 number or 1800 number to your service at any time. Depending on availablity, most phone numbers can be set up for you instantly. Please contact us for more details.
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.
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