Australia’s best virtual reception services

Businesses of all sizes rely on our virtual receptionists to provide customers with a warm and personable caller experience. Leave the call answering to us so you have more time to grow your business, without the worry of missed opportunities.


All call answering plans offer …

Australian receptionists

Your calls are answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Immediately receive a message by email or SMS after each call, including caller details and the reason for their call.

Mobile app & portal

Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.

1300/1800 numbers

Forward your existing business number to the free local number provided or upgrade to either a 1300 or 1800 number.


Our call answering services are designed for businesses of any size in any industry

Call answering services for businesses of any size

Whether you need a simple message service or a virtual receptionist to take orders, input leads into your CRM or book appointments while providing a seamless caller experience, we have a solution to suit. Each service’s inclusions, in addition to the standard features above, are listed below for comparison.

Whether you need a simple message service or a virtual receptionist to take orders, input leads into your CRM or book appointments, we have a solution to suit. Compare our services below.

  MessageExpress MyReceptionist MyAssistant MyDiary
Compare our
live call
answering
services

Call answering and message taking for one individual or team.

from
$15*
per month
Hear a sample call
See pricing

Messages, support and call transfers for multiple staff or departments.

from
$20*
per month
Hear a sample call
See pricing

Tailored scripting and virtual assistance for unlimited staff or departments.

from
$45*
per month
Hear a sample call
See pricing

Appointment booking, using your preferred software, for unlimited staff or departments.

from
$45*
per month
Hear a sample call
See pricing

Caller greeting Personalised Fully customised Fully customised Fully customised
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Diary management      
  About MessageExpress Enquire now About MyReceptionistTry our 7-day free trial About MyAssistantEnquire now About MyDiaryEnquire now

  MessageExpress MyReceptionist MyAssistant MyDiary
Compare our
live call
answering
services

Call answering and message taking for one individual or team.

from
$15*
per month

Hear a sample call
See pricing

Messages, support and call transfers for multiple staff or departments.

from
$20*
per month

Hear a sample call
See pricing

Tailored scripting and virtual assistance for unlimited staff or departments.

from
$45*
per month

Hear a sample call
See pricing

Appointment booking, using your preferred software, for unlimited staff or departments.

from
$45*
per month

Hear a sample call
See pricing

Caller greeting Personalised Fully customised Fully customised Fully customised
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Diary management      
  About MessageExpress Enquire now About MyReceptionistTry our 7-day free trial About MyAssistantEnquire now About MyDiaryEnquire now

MessageExpress

Call answering and message taking for one individual or team.

from $15
  • Australian-based receptionists
  • No lock-in contract
  • Personalised greeting
  • Instant email or SMS messages
  • One person or team listed as message recepient
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $20
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $45
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online form submissions
  • Quote fees & take payments

MyDiary

Appointment booking, using your preferred software, for unlimited staff or departments.

from $45
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online forms
  • Quote fees & take payments
  • Appointment scheduling
  • Diary management

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.

Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

Yes.  You can subscribe just to Live Call Answering plan or you can bundle with a phone number, IVR or virtual address service.

Set up can take as little as a few minutes.  For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you.  Either way, it only takes a few minutes to get started.  Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

If you start with the free trial, it gives you an opportunity to understand what call volume or duration you should select ongoing.  Once you’ve selected your plan, you can upgrade or downgrade at any time without penalty.  To help give you confidence you are on the correct plan, you will be provided with an online client portal and mobile application, which allows you to track your usage in real time. You’ll be able to see every incoming call by day and time, the messages received, where they were sent and whether any calls were transferred.

OfficeHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.

Yes.  We don’t have a minimum contract term and you may cancel your service at any time without penalty.  We simply ask for you to let us know three days prior to your billing renewal date.  If you want to keep your account available, but stop using it for a while, we also have a pause option.  Just speak to our friendly team for more information.

Yes, you have the flexibility to upgrade or downgrade at any time to a more suitable subscription that meets your requirements and budget.  For example, you can change the number of calls being answered by OfficeHQ or you can change the type of package you have subscribed to.  There’s no cost to change plans.  We want you to feel comfortable you are on the right plan for your usage.

Our services are paid for in advance, with the preferred method of payment being direct debit via credit card (AMEX, Mastercard and Visa).  All invoices are sent to your nominated email address, as well as made available to be viewed or printed from your online client portal.  For large clients, we also offer EFT payment methods on request.

The live call answering free trial is based on the MyReceptionist service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.

Yes, we allocate an exclusive phone number to each client so our receptionists know which business the incoming call is for.  If you have an existing phone number, simply forward your calls to the number we provide.  Through your telephone provider you have the option to forward all calls, or have calls only come to us when you’re busy or there’s no answer.  We’ll answer as many or as few calls as you need.

No.  If you have a 1300 or 1800 number, you can request to port it across to OfficeHQ to save costs.  If you already have a local number, simply forward calls from your existing phone number to the unique number we provide.  We can work with any existing scenario, just ask.

Yes, in addition to your free local number, you can add one or more additional business numbers, with the area code of your choice, to give the impression you have localised coverage.  We have phone numbers available in all major Australian cities, including Sydney and Canberra (both 02), Melbourne (03), Brisbane (07), and Adelaide and Perth (both 08).  

Alternatively, if you’d like to give the appearance your business operates nationally, you can add a 1300 number or 1800 number to your service at any time.  Depending on availablity, most phone numbers can be set up for you instantly.  Please contact us for more details.

What our customers love

It’s been so good to be able to rely on prompt, professional call answering. Reliability is 100%.
Dave Lye, PriceMyCar.com.au
Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions.
Stavros Loizides, Fox First Real Estate
We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.
Rachel Nazha, Complete Dental Care
Over the 10 years I’ve been with OfficeHQ they have delivered nothing but the best service I could hope for.
Joseph Kelly, Kelly Workplace Lawyers
My customers and potential customers have only ever commented favourably on the answer; I don’t think anyone has realised it’s not my own reception.
Tim Richardson, Growthpath
OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
Only relevant calls get through to me, so I don’t get disturbed when I’m right in the middle of something!
James Henry, Hyped Media
I was worried about not being in control of our own calls, but I have been proved wrong and the service has surpassed my expectations.
Rory Hall, Camps International
OfficeHQ gives us the assurance that no call will be unanswered, which is extremely important for a service-based business.
Wayne Walsh, Premiair Air Conditioning

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

live-call-answering

Black Friday deal: 30% off virtual reception services for 3 months

Start a call answering free trial today (or sign up directly to a paid plan) and quote the promo code BF30 to lock in your discount. Offer only available until the end of Cyber Monday.
Learn more   Start you free trial
Holler Box

BLACK FRIDAY DEAL:
30% off virtual reception services for 3 months

Start a call answering free trial today (or sign up directly to a paid plan) and quote the promo code BF30 to lock in your discount. Hurry! This never-seen-before offer is only available until the end of Cyber Monday.
Learn more   Start you free trial
Holler Box