The leading answering service company for businesses of any size

Blazing the trail in outsourced virtual reception and phone answering services since 2003, OfficeHQ continues to innovate and endlessly strives to find new ways to help businesses thrive.

We provide solutions for the smallest of businesses through to large corporations, helping shape the way they connect with customers – anytime, anywhere, anyhow.

OfficeHQ is a fast-growing Australian private company with global operations, providing cost-effective 24/7 virtual reception services, virtual phone numbers, virtual addresses and other business solutions across Australia and in the United States, the United Kingdom and New Zealand.

Why choose OfficeHQ for your call answering service?

24/7 live call answering

Our virtual receptionists are always on call, all day, every day, so you never miss a chance to connect with customers.

Australian receptionists

Calls are answered by a real person, based on-shore in Australia, to ensure your customers continue to feel valued.

No lock-in contract

We make it easy to partner with us 100% risk-free, with complete flexibility to scale up (or down) as needs change.


What our customers love

It’s been so good to be able to rely on prompt, professional call answering. Reliability is 100%.
Dave Lye, PriceMyCar.com.au
The receptionists consistently have a professional phone manner in speaking to our prospective clients.
Stavros Loizides, Fox First Real Estate
OfficeHQ have been very professional to work with … and recently they have been able to step in and save the day when other staff were sick with Covid.
Dr David Samra, Sport Medicine Specialist
Over the 10 years I’ve been with OfficeHQ they have delivered nothing but the best service I could hope for.
Joseph Kelly, Kelly Workplace Lawyers
My customers and potential customers have only ever commented favourably on the answer; I don’t think anyone has realised it’s not my own reception.
Tim Richardson, Growthpath
OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
Only relevant calls get through to me, so I don’t get disturbed when I’m right in the middle of something!
James Henry, Hyped Media
We have found the service particularly helpful during Covid, with staff working from home and unable to access our central phone system.
Rory Hall, Camps International
OfficeHQ gives us the assurance that no call will be unanswered, which is extremely important for a service-based business.
Wayne Walsh, Premiair Air Conditioning

Our values

Be Human

Everything we do says we care. In every interaction that we have with our clients and their callers, they know that it’s honest, authentic and genuine. We appreciate and embrace the differences in everyone.

Be Brave

At OfficeHQ, everyone has a voice and we seek out alternative perspectives. We are fearless of change, agile in our approach, gutsy in our ideas and strive for continuous improvement in everything we do.

Be Your Best Self

Our virtual receptionists, customer service team and support staff choose a can-do attitude every day. We always bring our whole self to work, fully embrace what we do and are present in every moment.

Be Curious

Bringing together brilliant people and technology is the core to the success of our business. We believe a curious mind is a healthy mind, so are always seeking and seizing every opportunity that will help businesses thrive.

Be Part of It

We value the importance of meaningful partnerships and relationships built on a foundation of trust. Regardless of their role, our team members all take time to understand our clients’ needs and work in partnership to deliver them the best outcomes.

Awards & recognition

Awards & recognition

Winner

2021 Sunshine Coast Business Awards

Trades & Services
(Large Business)

Finalist

2021 Sunshine Coast Business Awards

Export

Finalist

2019 Sunshine Coast Business Awards

Professional Services
(Large Business)

Winner

2018 Sunshine Coast Business Awards

Professional Services
(Large Business)

Winner

2021 Sunshine Coast Business Awards

Trades & Services (Large Business)

Finalist

2021 Sunshine Coast Business Awards

Export

Finalist

2019 Sunshine Coast Business Awards

Professional Services (Large Business)

Winner

2018 Sunshine Coast Business Awards

Professional Services (Large Business)

Charities and organisations we support

Charities and organisations
we support

Meet some of our team

OfficeHQ are leaders in virtual receptionist and telephone answering solutions. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional receptionist.

We provide a premium customer experience on every call your business receives and strive to exceed your expectations at every level. Below is just a small selection of the wonderful people at our company who contribute to ensuring that we do.

We’re also proud to say our receptionists are all employees, not contractors. We value them as highly as we do our clients.

Management

David Atkinson

Chief Executive Officer (CEO)

Ryan Mitchell

Chief Financial Officer (CFO)

Luisa Di-Finizio

Chief Operating Officer (COO)

Client Services

Call Centre Operations

Receptionists

Receptionist Team

150+ Virtual Receptionists

Development

Shweta

Senior Test Engineer

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