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24/7 or after-hours phone answering services

Even if you have an in-house reception team, you likely miss calls from customers who phone in the evening, on the weekend or before they start their work day. Having virtual receptionists answer calls after hours is a cost-effective solution.


Ensure your phone is answered at the times when it’s most convenient for customers to call

Australian receptionists

Professionals in Australia are available 24/7 to answer your calls, with overflow support for abnormal peaks in demand.

Choose when we answer

You can simply turn on call forwarding at the end of each business day if you only want us to answer after-hours calls.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

After-hours emergencies

We can utilise call scripting to determine when an emergency response is needed and transfer such calls to on-call staff.

Appointment Icon

Appointment bookings

Whatever time someone calls to make an appointment or reservation, we can schedule it using your software.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

How after-hours call answering works

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.

* Conditions apply.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for 3 months.

* Conditions apply.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.

* Conditions apply.

Our 24-hour virtual receptionist services

Bombarded by calls in the evening, on the weekend or on public holidays and wish someone else could handle them for you? Or worried that missed calls out-of-hours are costing you opportunities?

Whatever your industry, complexity of calls or call volumes, if you need an after-hours phone answering service, we have a solution to suit with no lock-in contracts.

  MessageExpress MyReceptionist MyAssistant MyDiary
Compare our
live call
answering
services

Call answering and message taking for one individual or team.

from
$25*
per month
See pricing

Messages, support and call transfers for multiple staff or departments.

from
$33*
per month
See pricing

Tailored scripting and virtual assistance for unlimited staff or departments.

from
$49*
per month
See pricing

Appointment booking and diary management using your preferred software.

from
$49*
per month
See pricing

Caller greeting Personalised Fully customised Fully customised Fully customised
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Diary management      
  About MessageExpress Enquire now About MyReceptionistTry our 7-day free trial About MyAssistantEnquire now About MyDiaryEnquire now

* Plus GST and after hours calls surcharge. Refer to Terms & Conditions.

Compare our 24-hour virtual receptionist solutions

Whatever your industry, complexity of calls or call volumes, if you need an after-hours answering service, we have a solution to suit.

MessageExpress

Call answering and message taking for one individual or team.

from $25 per month*
  • Australian receptionists
  • No lock-in contract
  • Personalised greeting
  • Instant email or SMS messages
  • One person or team listed as message recipient
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $33 per month*
  • Australian receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49 per month*
  • Australian receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online form submissions
  • Quote fees & take payments

MyDiary

Appointment booking and diary management using your preferred software.

from $49 per month*
  • Australian receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online forms
  • Quote fees & take payments
  • Appointment scheduling
  • Diary management

* Plus GST and after hours calls surcharge. Refer to Terms & Conditions.

Switch off at the end of the business day, yet remain awake to opportunities with our help

Are missed business calls and voicemail hangups after-hours proving costly? Diverting your number to OfficeHQ outside standard business hours means no missed calls and no lost opportunities!

Bombarded by calls at all hours? Getting burnt out? Start enjoying more quality time with your family or much-needed R&R!

Need to ensure emergency calls are handled at any hour? We can manage these as per your requirements for different scenarios.

Need to ensure emergency calls are handled at any hour? We have expertise in providing after-hours answering services for property management (about urgent repairs), law firms and lawyers (from individuals detained for questioning), IT companies (helpdesk support) and tradies (including quoting call-out fees).

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients.  Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software.  We support a large number of third-party appointment booking tools and CRMs.  Please contact us for more information.


Easily manage your 24-hour call answering service from anywhere

Update the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Out-of-hours call answering add-ons

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

What is live call answering?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

What our customers love

A first-class virtual reception service. We never missed a call and all after-hours enquiries were handled very professionally.
James Hatzimoisis
We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).
Dylan Ingram
We’ve been using OfficeHQ for many years as our after-hours reception service and they have always been extremely professional and polite to our customers.
Tracy Crowley, Suncoast Outdoor Living
We use OfficeHQ as our overflow and 24-hour emergency call service. Highly recommend to all business owners!
Rikai Blondel
We’re confident that not one of our valuable leads will be missed no matter the time of day.
Hannah Mutze, My Home Plumbing
OfficeHQ has done a fantastic job managing our phones over the weekends. I have been extremely happy with their service over the past 18 months.
Ronelle Deaner
It provides us with the peace of mind that our customers will always be talking to a person, not a machine … it’s like having your office open 24/7 for enquiries.
Carol Adams, Stop Noise
In real estate our customers call between 8am and 8pm, well outside standard business hours … (we) see the service as a seamless extension of our business.
GC Real Estate
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales

Trusted by more than 25,000 businesses


Find out more

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

after-hours

🌟 SPECIAL OFFER: PAYG live call answering with bonus calls or minutes    Learn more

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