Reliable virtual reception service for an entire team

MyReceptionist is an ideal virtual reception solution for businesses who want calls answered with a customised greeting, call transfer options and messages sent instantly to any team member.


Creating exceptional caller experiences as a seamless extension of your business

Australian receptionists

Your calls are answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customised greeting to ensure your callers enjoy a seamless experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.


Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

MyReceptionist packages

Perfect for businesses of all sizes who want personalised call answering, call transfers and messaging for multiple staff


Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

MyReceptionist
$25*

per month

Pay as you go

$3.25 per call*

Great for reception overflow or intermittent use

Add a 1300 or 1800 number from just $5 per month*

Enquire now
MyReceptionist 20
$65*

per month

Includes 20 calls

Excess calls $3.20/call*

Ideal for sole traders & small businesses with low call volumes

Add a 1300 or 1800 number from just $5 per month*

Enquire now
MyReceptionist 100
$275*

per month

Includes 100 calls

Excess calls $3.20/call*

Suitable for small to medium size businesses anywhere in Australia

Add a 1300 or 1800 number from just $5 per month*

Enquire now
MyReceptionist 150
$390*

per month

Includes 150 calls

Excess calls $3.15/call*

Suitable for small to medium size businesses anywhere in Australia

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MyReceptionist 200
$515*

per month

Includes 200 calls

Excess calls $3.15/call*

Suitable for small to medium size businesses anywhere in Australia

Enquire now
MyReceptionist 300
$760*

per month

Includes 300 calls

Excess calls $3.05/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 400
$1,005*

per month

Includes 400 calls

Excess calls $3.05/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 500
$1,255*

per month

Includes 500 calls

Excess calls $3.00/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 600
$1,505*

per month

Includes 600 calls

Excess calls $3.00/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 700
$1,760*

per month

Includes 700 calls

Excess calls $3.00/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 800
$1,999*

per month

Includes 800 calls

Excess calls $2.90/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 900
$2,250*

per month

Includes 900 calls

Excess calls $2.90/call*

Best value for organisations & companies with high call volumes

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MyReceptionist 1000
$2,495*

per month

Includes 1,000 calls

Excess calls $2.90/call*

Best value for organisations & companies with high call volumes

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Higher volume plans
Corporate packages

If you’re needing a telephone answering service that caters for more than 1,000 calls per month, then you’ll want to ask about our high-volume discounts

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* Plus GST. Refer to Terms & Conditions.

How it works

Bundle your MyReceptionist service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

FAQs

Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.

Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarly on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes, we are able to transfer calls to any staff member on any phone (landline or mobile).  With our innovative software, we can record availability preferences for each staff member and only transfer when requested.  Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.  We do not blind transfer calls (transfer unannounced) unless you request this.

Yes.  We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose.  Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.

Yes, messages can be sent to multiple email addresses and mobile numbers – it’s your choice.  We can also attempt to transfer calls to multiple people in sequential order.  How your calls are managed can be updated instantly via your OfficeHQ online client portal or mobile application at any time.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the OfficeHQ client portal or mobile application.

Yes.  We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers.  Just let us know your needs and we’ll set up your account according to your preferred process.

There are no set up fees for the MyReceptionist and MessageExpress services – you can start using these services immediately.

Yes, we allocate an exclusive phone number to each client so our receptionists know which business the incoming call is for.  If you have an existing phone number, simply forward your calls to the number we provide.  Through your telephone provider you have the option to forward all calls, or have calls only come to us when you’re busy or there’s no answer.  We’ll answer as many or as few calls as you need.

No.  If you have a 1300 or 1800 number, you can request to port it across to OfficeHQ to save costs.  If you already have a local number, simply forward calls from your existing phone number to the unique number we provide.  We can work with any existing scenario, just ask.

What our customers love

The receptionists consistently have a professional phone manner in speaking to our prospective clients.
Stavros Loizides, Fox First Real Estate
OfficeHQ gives us the assurance that no call will be unanswered, which is extremely important for a service-based business.
Wayne Walsh, Premiair Air Conditioning
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
We’ve been using OfficeHQ for many years as our after-hours reception service and they have always been extremely professional and polite to our customers.
Tracy Crowley, Suncoast Outdoor Living
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
We have converted nearly all prospects into clients though OfficeHQ, rather than 50% when using standard message bank.
Nick Carter, Lotus Creek Psychology
Calls are answered by Australian call centre personnel, then the messages sent as an email which I can respond to in turn.
Craig Selvage, Streammaster Australia
We are a 40-year-old business and OfficeHQ have been a godsend to us. From top management to the receptionists, nothing is too much trouble.
Steve Argyle, Delta Blinds
To have someone pick up the phone who is friendly and professional is so great for our clients and ensures we never miss a call.
Lisa Daldy, Cindy Mackenzie Breast Cancer Program

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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