A call answering service for your whole team

MyReceptionist is an ideal virtual reception solution for businesses who want calls answered with a customised greeting, call transfer options and messages sent instantly to any team member.


Creating exceptional caller experiences as a seamless extension of your business

Australian receptionists

Your calls are answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customised greeting to ensure your callers enjoy a seamless experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.


Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

MyReceptionist packages

Perfect for businesses of all sizes who want personalised call answering, call transfers and messaging for multiple staff


Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

MyReceptionist
$20*

per month

Pay as you go

$2.99 per call*

Great for reception overflow or intermittent use

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MyReceptionist 20
$59*

per month

Includes 20 calls

Excess calls $2.99/call*

Ideal for sole traders & small businesses with low call volumes

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MyReceptionist 100
$249*

per month

Includes 100 calls

Excess calls $2.95/call*

Suitable for small to medium size businesses anywhere in Australia

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MyReceptionist 150
$355*

per month

Includes 150 calls

Excess calls $2.90/call*

Suitable for small to medium size businesses anywhere in Australia

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MyReceptionist 200
$469*

per month

Includes 200 calls

Excess calls $2.90/call*

Suitable for small to medium size businesses anywhere in Australia

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MyReceptionist 300
$689*

per month

Includes 300 calls

Excess calls $2.85/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 400
$915*

per month

Includes 400 calls

Excess calls $2.85/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 500
$1,145*

per month

Includes 500 calls

Excess calls $2.80/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 600
$1,375*

per month

Includes 600 calls

Excess calls $2.80/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 700
$1,599*

per month

Includes 700 calls

Excess calls $2.80/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 800
$1,819*

per month

Includes 800 calls

Excess calls $2.70/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 900
$2,049*

per month

Includes 900 calls

Excess calls $2.70/call*

Best value for organisations & companies with high call volumes

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MyReceptionist 1000
$2,269*

per month

Includes 1,000 calls

Excess calls $2.70/call*

Best value for organisations & companies with high call volumes

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Higher volume plans
Corporate packages

If you’re needing a telephone answering service that caters for more than 1,000 calls per month, then you’ll want to ask about our high-volume discounts

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* Plus GST. Refer to Terms & Conditions.

How it works

Bundle your MyReceptionist service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

FAQs

Yes, we have a dedicated team of highly experienced receptionists who can make appointments for you. This service is ideal for professionals that depend on appointments being made and kept up to date while they are working with their clients. You can access the real-time on-line calendar from any internet connection.

Instantly. It takes two or three minutes to set up the Free Trial. So literally we can be answering and handling your phone calls in a few minutes from now.

Yes. We are able to add additional local phone numbers nationally including all major capital cities (e.g. 02, 03, 07, 08 etc) giving clients the impression that you’re operating locally in a particular city. Of course with multiple numbers around Australia it appears you are operating nationally. Additional telephone numbers are only $5 a month per number.

We are able to answer your call and explain that you are in a meeting or with a client, take a message and forward this message to you by email or SMS instantly.

You are able to start using the service immediately after it has been set up which usually takes just a few minutes. As soon as it is set up we immediately start answering and handling your telephone calls.

We can instantly add a 1300 toll free number to your account. We can also obtain 1800 numbers (generally around 4 hours to set a 1800 number up) if you prefer either of those over a local phone number (e.g. 02 for Sydney, 03 for Melbourne etc). For the 1300 numbers we simply answer and handle your calls / receive your faxes. For a 1800 number, once it is setup you simply ask us / your provider to “point” that number to the unique local phone number we allocate your business during the Free Trial setup process and instantly we are answering and handling your 1800 number telephone calls. It’s very straight forward.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance.

Yes we do allocate an exclusive phone number to each client. That is the number that we know your business by. Hence we know how to answer the phone and handle your calls exactly as you require. This telephone number can be your main business number that you use on your business cards, letterhead, web site, advertising promotions etc. If you have an existing phone number, like most of our 2,500+ MyReceptionist clients, you simply call forward this on busy, no answer or permanently to the number we allocate you whereupon our receptionists will be answering your calls.

We are able to add additional staff instantly so new staff can be receiving calls and messages. Whether you have 1, 2 or 202 staff our Live Answering Service is able to cater for your Live Answering needs.

What our customers love

Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions.
Stavros Loizides, Fox First Real Estate
OfficeHQ gives us the assurance that no call will be unanswered, which is extremely important for a service-based business.
Wayne Walsh, Premiair Air Conditioning
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
We’ve been using OfficeHQ for many years as our after-hours reception service and they have always been extremely professional and polite to our customers.
Tracy Crowley, Suncoast Outdoor Living
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
We have converted nearly all prospects into clients though OfficeHQ, rather than 50% when using standard message bank.
Nick Carter, Lotus Creek Psychology
I have been using OfficeHQ to answer my incoming calls for the past four years. It is far more cost-effective than having a full-time receptionist.
Craig Selvage, Streammaster Australia
We are a 40-year-old business and OfficeHQ have been a godsend to us. From top management to the receptionists, nothing is too much trouble.
Steve Argyle, Delta Blinds
To have someone pick up the phone who is friendly and professional is so great for our clients and ensures we never miss a call.
Lisa Daldy, Cindy Mackenzie Breast Cancer Program

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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