Real estate telephone answering services
If you’re a real estate agent or property management professional, then you’ll realise how essential it is that your phone is always answered. Imagine having friendly virtual receptionists always on call for you.
In-depth experience in providing real estate agencies with reliable virtual reception services
24/7 real estate call answering
Real estate is a 24/7 business and we are too. Weekends, after-hours, public holidays … we’re always on call.
Australian-based receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
Property maintenance emergencies
We can triage tenant emergencies and message or transfer calls direct to your on-call tradespeople.
Realty-tailored scripting
Different call treatments for sellers, buyers, landlords and tenants based on your agency’s needs and preferences.
Capture listing leads
Avoid prospective clients hanging up upon reaching voicemail! We capture, qualify and send you leads.
Appointment scheduling
We use your calendar to schedule appraisals, client meetings, property inspections or open house registrations.
Cost-effective pay-per-call receptionists for your agency
Instead of paying for a receptionist’s salary on a daily, weekly or monthly basis, you only pay per call for the calls we answer. And the best part is, we never close. Our receptionists are available 24/7.
Your tools are our tools
Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including CRMs and preferred tools to schedule appointments and manage calendars.
Ensure you never miss an opportunity with a 24/7 real estate answering service
Ensure you never miss an opportunity with a 24/7 real estate answering service
Connect with more sellers, buyers, landlords and tenants, book more property appraisal appointments and schedule more inspections.
Connect with more sellers, buyers, landlords and tenants, book more property appraisal appointments and schedule more inspections.
Stay in control of your reception
Stay in control of your reception
Every live call answering service includes full access to our customer portal
Access Anywhere
Manage your communications wherever work happens. The portal works seamlessly on your desktop, laptop or mobile so you stay connected in the office or on the move.
- Desktop & mobile compatible
- Accessible from multiple devices
- Multi user access
- Real time updates
No extra setup or learning curve required.
How our virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
We answer in less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in
less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
Our call answering solutions
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Our call answering solutions
Compare Plans
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Appointment scheduling
- Diary management
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Complementary business solutions
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
What our
customers love
Trusted by more than 500 real estate & property management agencies
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote-working receptionists able to take messages and transfer calls based on your availability settings.