Real Estate & Property Management Phone Answering Service

Real estate phone answering services

If you’re a real estate agent or property management professional, then you’ll realise how essential it is that your phone is always answered. Imagine having friendly virtual receptionists always on call for you.

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Call answering free trial

In-depth experience in providing real estate agencies with reliable virtual reception services

24/7 real estate call answering

Real estate is a 24/7 business and we are too. Weekends, after-hours, public holidays … we’re always on call.

Australian-based receptionists

Our local receptionists will answer as an extension of your business, taking messages and attempting transfers.

Property maintenance emergencies

We can triage tenant emergencies and message or transfer calls direct to your on-call tradespeople.

Realty-tailored scripting

Different call treatments for sellers, buyers, landlords and tenants based on your agency’s needs and preferences.

Capture listing leads

Avoid prospective clients hanging up upon reaching voicemail! We capture, qualify and send you leads.

Appointment scheduling

We use your calendar to schedule appraisals, client meetings, property inspections or open house registrations.

How our virtual reception service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

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Your tools are our tools

Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including CRMs and preferred tools to schedule appointments and manage calendars.

Ensure you never miss an opportunity with a 24/7 real estate answering service

Connect with more sellers, buyers, landlords and tenants, book more property appraisal appointments and schedule more inspections.

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Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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What our customers love

Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions.

Stavros Loizides, Fox First Real Estate

We love the 24/7 use of our 1300 number and market the use toward the calls that we don’t want to miss.

Bobi Vikor, RentSelect

A real person is so much better to talk to … we use the service for specific project sales lines, the office line and mobiles when we are in meetings or onsite predominantly.

Pavilion Homes Group

I really believe engaging a receptionist on staff couldn’t match the service OfficeHQ provides.

GC Real Estate

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Trusted by more than 500 real estate & property management agencies

FAQs

Are you able to make appointments for us?

Yes, we have a dedicated team of highly experienced receptionists who can make appointments for you. This service is ideal for professionals that depend on appointments being made and kept up to date while they are working with their clients. You can access the real-time on-line calendar from any internet connection.

If I sign up for the Free Trial, how long before your receptionists can be answering my calls?

Instantly. It takes two or three minutes to set up the Free Trial. So literally we can be answering and handling your phone calls in a few minutes from now.

For a national presence, can I have more than one local phone number (i.e. additional numbers for other states?)

Yes. We are able to add additional local phone numbers nationally including all major capital cities (e.g. 02, 03, 07, 08 etc) giving clients the impression that you’re operating locally in a particular city. Of course with multiple numbers around Australia it appears you are operating nationally. Additional telephone numbers are only $5 a month per number.

Can you just take messages?

We are able to answer your call and explain that you are in a meeting or with a client, take a message and forward this message to you by email or SMS instantly.

How long does it take to set up?

You are able to start using the service immediately after it has been set up which usually takes just a few minutes. As soon as it is set up we immediately start answering and handling your telephone calls.

Do you offer 1300 and 1800 toll free phone and fax numbers?

We can instantly add a 1300 toll free number to your account. We can also obtain 1800 numbers (generally around 4 hours to set a 1800 number up) if you prefer either of those over a local phone number (e.g. 02 for Sydney, 03 for Melbourne etc). For the 1300 numbers we simply answer and handle your calls / receive your faxes. For a 1800 number, once it is setup you simply ask us / your provider to “point” that number to the unique local phone number we allocate your business during the Free Trial setup process and instantly we are answering and handling your 1800 number telephone calls. It’s very straight forward.

Can I use the service for a day, week or month?

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance.

Do you allocate my business with a local telephone number and is it used exclusively for our business?

Yes we do allocate an exclusive phone number to each client. That is the number that we know your business by. Hence we know how to answer the phone and handle your calls exactly as you require. This telephone number can be your main business number that you use on your business cards, letterhead, web site, advertising promotions etc. If you have an existing phone number, like most of our 2,500+ MyReceptionist clients, you simply call forward this on busy, no answer or permanently to the number we allocate you whereupon our receptionists will be answering your calls.

If we hire more staff how long before they can receive calls and messages?

We are able to add additional staff instantly so new staff can be receiving calls and messages. Whether you have 1, 2 or 202 staff our Live Answering Service is able to cater for your Live Answering needs.

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Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

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What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.