Solutions to help your business thrive

Virtual reception may be our core service offering, yet our business solutions extend well beyond answering your calls when you can’t. Discover the many ways we can connect you with your customers.


The support your business needs day in, day out

OfficeHQ’s virtual reception services benefit businesses of all sizes, from reducing costs and assisting with call overflow to presenting a more professional image and creating more time to work on other things.

We also offer Australian virtual office addresses in almost every state while our telephony-based customer-centric communications solutions extend beyond live call answering and associated specialised services to include call diversion, automated voicemail-to-email or fax-to-email messaging, IVR and business phone numbers (02, 03, 04, 07, 08, 1300 or 1800).

Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Why choose OfficeHQ for your call answering solution?

  • We’re a global leader in virtual reception services.
  • We’re on call 24/7, connecting you with customers anytime, anywhere, anyhow.
  • All receptionists are based in Australia, not overseas.
  • All receptionists are highly trained employees, not contractors.
  • We have no lock-in contract, making it 100% risk-free to partner with us.
  • We offer complete flexibility to scale up (or down) as your business needs change.
  • We seize every opportunity to help businesses thrive.

Trusted by more than 25,000 businesses across various industries

What our customers love

OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
We love the 24/7 use of our 1300 number and market the use toward the calls that we don’t want to miss.
Bobi Vikor, RentSelect
We’ve found the service to be absolutely seamless with all calls being answered on a very timely basis with instant messaging and real-time reporting.
Carole-Anne Priest, Imalia
We’ve been using OfficeHQ successfully as our inbound call centre for over five years now. We are delighted with the service.
Ger Vloothuis, Vantage Broadband
Having tried another provider whose service didn’t match their claims, we are so pleased we found OfficeHQ.
Paul Gibbs, Goldrush Ballooning
We regard OfficeHQ as the ‘voice of our business’, a partner who does a great job every single time driving sales enquiries to us quickly.
Peter Murphy, Shredders Direct

Find out more

Have questions? Please fill in your details and we’ll be in touch.

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

Black Friday deal: 30% off virtual reception services for 3 months

Start a call answering free trial today (or sign up directly to a paid plan) and quote the promo code BF30 to lock in your discount. Offer only available until the end of Cyber Monday.
Learn more   Start you free trial
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BLACK FRIDAY DEAL:
30% off virtual reception services for 3 months

Start a call answering free trial today (or sign up directly to a paid plan) and quote the promo code BF30 to lock in your discount. Hurry! This never-seen-before offer is only available until the end of Cyber Monday.
Learn more   Start you free trial
Holler Box