Building, construction & trades answering service

When you’re in a people-driven industry, heavily dependent on efficient communication, OfficeHQ’s virtual reception services are an ideal solution to run your operation smoothly. Whether it’s communicating the next job to your team, quoting jobs for new customers, fielding queries from existing clients or monitoring your workers out in the field, we can assist.

With support for you and your clients around the clock, your business is always open

24/7 answering service

After-hours, weekends and public holidays … we answer every call so you never miss a booking.

Australian receptionists

Our local virtual reception teams answer calls, take messages and warm transfer as an extension of your business.

Emergency call-outs

We follow your preferred scripting to determine when it’s an emergency, quoting call-out fees as required.

New job enquiries

Can’t answer the phone when you’re on a job? We capture, qualify and send you leads so you can keep working.

Mobile app & portal

Use the app to check messages or change your availability for call transfers when you’re on the go.

1300/1800 numbers

Convey a national presence by promoting a 1300/1800 number or several local numbers to your callers.

How our virtual reception service works

Your tools are our tools

We integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.

Ensure you never miss an opportunity with 24/7 call answering

Whether you’re an architect, builder, inspector, pool installer, landscaper, painter, plumber, electrician, heating and air conditioning company or operate any other construction or trades business, we have the perfect solution for you.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

OfficeHQ gives us the assurance that no call will be unanswered, which is extremely important for a service-based business.
Wayne Walsh, Premiair Air Conditioning
We’ve been using OfficeHQ for many years as our after-hours reception service and they have always been extremely professional and polite to our customers.
Tracy Crowley, Suncoast Outdoor Living
We’re confident that not one of our valuable leads will be missed no matter the time of day.
Hannah Mutze, My Home Plumbing
It provides us with the peace of mind that our customers will always be talking to a person, not a machine … it’s like having your office open 24/7 for enquiries.
Carol Adams, Stop Noise
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican

Trusted by more than 380 building, construction & trades businesses


Yes, we have a dedicated team of highly experienced receptionists who can make appointments for you. This service is ideal for professionals that depend on appointments being made and kept up to date while they are working with their clients. You can access the real-time on-line calendar from any internet connection.

Instantly. It takes two or three minutes to set up the Free Trial. So literally we can be answering and handling your phone calls in a few minutes from now.

Yes. We are able to add additional local phone numbers nationally including all major capital cities (e.g. 02, 03, 07, 08 etc) giving clients the impression that you’re operating locally in a particular city. Of course with multiple numbers around Australia it appears you are operating nationally. Additional telephone numbers are only $5 a month per number.

We are able to answer your call and explain that you are in a meeting or with a client, take a message and forward this message to you by email or SMS instantly.

You are able to start using the service immediately after it has been set up which usually takes just a few minutes. As soon as it is set up we immediately start answering and handling your telephone calls.

We can instantly add a 1300 toll free number to your account. We can also obtain 1800 numbers (generally around 4 hours to set a 1800 number up) if you prefer either of those over a local phone number (e.g. 02 for Sydney, 03 for Melbourne etc). For the 1300 numbers we simply answer and handle your calls / receive your faxes. For a 1800 number, once it is setup you simply ask us / your provider to “point” that number to the unique local phone number we allocate your business during the Free Trial setup process and instantly we are answering and handling your 1800 number telephone calls. It’s very straight forward.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance.

Yes we do allocate an exclusive phone number to each client. That is the number that we know your business by. Hence we know how to answer the phone and handle your calls exactly as you require. This telephone number can be your main business number that you use on your business cards, letterhead, web site, advertising promotions etc. If you have an existing phone number, like most of our 2,500+ MyReceptionist clients, you simply call forward this on busy, no answer or permanently to the number we allocate you whereupon our receptionists will be answering your calls.

We are able to add additional staff instantly so new staff can be receiving calls and messages. Whether you have 1, 2 or 202 staff our Live Answering Service is able to cater for your Live Answering needs.

Find out more

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.