Building, construction & trades answering service
When you’re in a people-driven industry, heavily dependent on efficient communication, OfficeHQ’s virtual reception services are an ideal solution to run your operation smoothly. Whether it’s communicating the next job to your team, quoting jobs for new customers, fielding queries from existing clients or monitoring your workers out in the field, we can assist.
With support for you and your clients around the clock, your business is always open
24/7 answering service
After-hours, weekends and public holidays … we answer every call so you never miss a booking.
Australian receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
Emergency call-outs
We follow your preferred scripting to determine when it’s an emergency, quoting call-out fees as required.
New job enquiries
Can’t answer the phone when you’re on a job? We capture, qualify and send you leads so you can keep working.
Mobile app & portal
Use the app to check messages or change your availability for call transfers when you’re on the go.
1300/1800 numbers
Convey a national presence by promoting a 1300/1800 number or several local numbers to your callers.
How our virtual reception service works
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Easy appointment & lead management
We integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new client details.
Ensure you never miss an opportunity with 24/7 call answering
Whether you’re an architect, builder, inspector, pool installer, landscaper, painter, plumber, electrician, heating and air conditioning company or operate any other construction or trades business, we have the perfect solution for you.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
Get a FREE 1300 number
Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with one of our live call answering services.
* Conditions apply.
Get a FREE 1300 number
Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with one of our live call answering services.
* Conditions apply.
Get a FREE 1300 number
Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with a live call answering service.
* Conditions apply.
What our customers love
Trusted by more than 380 building, construction & trades businesses
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.