Building, construction & trades answering service
When you’re in a people-driven industry, heavily dependent on efficient communication, OfficeHQ’s virtual reception services are an ideal solution to run your operation smoothly. Whether it’s communicating the next job to your team, quoting jobs for new customers, fielding queries from existing clients or monitoring your workers out in the field, we can assist.
With support for you and your clients around the clock, your business is always open
24/7 answering service
After-hours, weekends and public holidays … we answer every call so you never miss a booking.
Our local virtual reception teams answer calls, take messages and warm transfer as an extension of your business.
We follow your preferred scripting to determine when it’s an emergency, quoting call-out fees as required.
New job enquiries
Can’t answer the phone when you’re on a job? We capture, qualify and send you leads so you can keep working.
Mobile app & portal
Use the app to check messages or change your availability for call transfers when you’re on the go.
Convey a national presence by promoting a 1300/1800 number or several local numbers to your callers.
How our virtual reception service works
Your tools are our tools
We integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.
Ensure you never miss an opportunity with 24/7 call answering
Whether you’re an architect, builder, inspector, pool installer, landscaper, painter, plumber, electrician, heating and air conditioning company or operate any other construction or trades business, we have the perfect solution for you.
Complementary business solutions
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
OfficeHQ gives us the assurance that no call will be unanswered, which is extremely important for a service-based business.
We’ve been using OfficeHQ for many years as our after-hours reception service and they have always been extremely professional and polite to our customers.
We’re confident that not one of our valuable leads will be missed no matter the time of day.
It provides us with the peace of mind that our customers will always be talking to a person, not a machine … it’s like having your office open 24/7 for enquiries.
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
Trusted by more than 380 building, construction & trades businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.