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Dependable lone worker safety monitoring 24/7

Fulfilling your duty of care, while enabling employees and contractors out in the field to feel protected, couldn’t be easier. Have regular check-ins via phone calls, answered on your behalf, paired with customised emergency escalation protocols.


Helping to protect the welfare of workers in potentially dangerous environments.

Multiple check-ins from job site by phone call

Have workers call to log in and log out at job sites, as well as extend time or advise of any changes if needed.

All calls live-answered within Australia

Each phone call is answered by Australian-based agents trained in escalation management.

Custom processes for emergency escalations

Decide if attempts should be made to contact a worker who fails to log out or if the matter is escalated immediately.

24/7 availability

Lone worker check-in calls can be made 24/7, including after-hours, during weekends and public holidays.

Fast speed of answer

Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.

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Roster integration

If your on-call representatives keep changing, we can integrate your escalations with our rostering service.

Safeguarding those working in potentially dangerous environments

Our safety monitoring has the benefit of being human-powered. Workers call in to estimate how long they’ll be at a job site. If they don’t call back to log out before the time expires, or call in to extend the time required at the site, an emergency escalation is initiated.

This simple yet effective procedure can easily be implemented at:

  • Correction facilities
  • Dams
  • Grain terminals
  • High-voltage sites
  • Laboratories
  • Power plants
  • Pump stations
  • Warehouses

It’s also an ideal solution for the likes of:

  • Construction workers
  • Council employees
  • Home-visit health professionals
  • Electrical workers
  • Field service workers
  • Forestry workers
  • Home care support workers
  • Long-haul drivers

MyAssistant packages with
lone worker safety monitoring

Ideal if you have staff or contractors working alone or in hazardous locations


Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyAssistant
$49*

per month

Pay as you go

$2.99/minute*

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

Enquire now
MyAssistant 20
$85*

per month

Includes 20 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

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MyAssistant 50
$150*

per month

Includes 50 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

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MyAssistant 150
$350*

per month

Includes 150 minutes

Excess: $2.75/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

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MyAssistant 200
$460*

per month

Includes 200 minutes

Excess: $2.75/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

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MyAssistant 300
$675*

per month

Includes 300 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

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MyAssistant 400
$880*

per month

Includes 400 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

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MyAssistant 500
$1,080*

per month

Includes 500 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 600
$1,295*

per month

Includes 600 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 700
$1,495*

per month

Includes 700 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 800
$1,705*

per month

Includes 800 minutes

Excess: $2.65/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 900
$1,905*

per month

Includes 900 minutes

Excess: $2.65/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

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MyAssistant 1000
$2,100*

per month

Includes 1,000 minutes

Excess: $2.65/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
Higher volume plan
Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

How it works

Bundle lone worker safety management

+ Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

FAQs

We answer all of our clients’ phone calls in less than 10 seconds, on average, which equates to fewer than 4 rings. We take great pride in this, we set the benchmark in our industry and our speed of answer is much faster than the norm.

Companies or organisations typically choose to utilise a lone worker monitoring service to ensure the safety and security of employees or contractors operating in solitary or remote settings, where direct supervision is limited. Its implementation demonstrates their commitment to employee well-being, fulfils legal obligations regarding occupational health and safety, and mitigates potential risks associated with lone working scenarios.

Having workers check-in by a phone call is a risk management solution tailored to the unique challenges of lone working environments, providing real-time monitoring and capacity for emergency assistance when required.

Our receptionist team will receive a notification of their login details and, unless you have requested an immediate escalation of the issue to your team, will immediately attempt to contact your contractor or employee via an outbound phone call. If your lone worker answers our call, great! We will confirm whether they need to be logged out or if their time needs to be extended. In the event of no response from your employee, according to your procedures, we may attempt another phone call to an alternative number or initiate an escalation process by sounding the alarm with their supervisor or manager so that they can investigate.

Yes. Our customisable service is fully adaptable to your unique requirements and operational procedures. Through our scripting tool, you can tailor filters to route each employee through to their department or location’s procedure. This may result in us requesting additional information from your staff member or contacting a different set of managers/supervisors if the staff member fails to log out of our system.

Yes! Australian-based receptionists answer all calls relating to our lone worker safety management solution. About 90% of our receptionists are located on the Sunshine Coast in Queensland.

What our customers love

Having tried another provider whose service didn’t match their claims, we are so pleased we found OfficeHQ.
Paul Gibbs, Goldrush Ballooning
The almost instant relay of customer calls by email and text to our field operatives enables us to reply to customer enquiries promptly.
Peter Jones, FireCrunch
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365

Trusted by more than 25,000 businesses


Find out more

Have questions? Please fill in your details and we’ll be in touch.

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

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