We answer your calls when you can’t.
Connecting you to your customers

Do you need a professional phone answering or virtual receptionist service?

Sign up in minutes. Then relax knowing your phone calls are being answered by friendly, professional and locally based OfficeHQ receptionists using your preferred greeting. It’s that simple. With no lock-in contracts and a range of phone answering services and virtual receptionist solutions to choose from, Australian businesses of all sizes rely on OfficeHQ to give their callers a warm, personable, receptionist experience on every call.



‘OfficeHQ gives us the ability to do what we do best, both in the clinic and off-site. We’re assured in knowing we’ll never miss an important call or potential appointment, all for a fraction of the cost of having our own receptionist.’

Tom L,




We’re thrilled to be the Winner of the Professional Services, Large Business Award, at the Sunshine Coast Business Awards 2018.

Stand out
with brilliant communication.

We go above and beyond. With world-class technology and the best receptionists in the business, we’ll move mountains to make your customers feel valued.

Callers greeted
with your scripts

Calls
answered locally

Flexible, scalable services

Calls answered
in less than 10 secs

How a virtual
reception solution
can work for you.

It’s so easy! A friendly, professional OfficeHQ virtual receptionist in Australia greets your caller. You accept the call or, if you’re busy, your receptionist will send you a message by email or text. With your calls always answered, you’re free to work on other things. Check your messages whenever you’re ready. With no lock-in contracts, try us today!

Instant activation and real-time contact management

Conveniently manage your call, greeting, transfer and message preferences in real-time online using our client portal or through our mobile app.

Mobile App

Business Services

Our professional call answering and messaging service, designed to suit one message recipient or team
  • Calls answered in your business name, by professional, Australian-based receptionists, 24/7
  • Messages and caller details delivered instantly to your email or mobile, so you can respond when you’re able
  • Free web portal and mobile app to manage your calls on the go
  • Use your existing number or the free local number we provide. 1300 and 1800 numbers are also available
  • Have us answer all calls or just at busy times, after-hours or during holidays – no lock-in contracts
Perfect for businesses of all sizes who want personalised phone answering, call transfers and messaging for multiple staff

All features of the Message Express package, plus:
  • Completely customisable greeting of your choice
  • Tailored call handling for an unlimited number of employees or departments
  • Messages and caller details delivered instantly via email or mobile, to multiple recipients
  • Calls announced and transferred, depending on availability, to wherever you or your employees are in the world
  • Option to collect additional information from your caller and provide basic information about your company
  • Easy to use web portal and mobile app so you can update your availability instantly, anytime
Perfect when you need appointments booked, CRMs updated or more information captured from your callers

All features of the MyReceptionist package, plus any combination of
  • Appointment bookings, cancellations and general diary management – in the tool of your choice
  • Quoting fees and processing payments
  • Order taking, delivery tracking or provision of warranty information
  • Completion of online forms or CRM data entry
  • Collect up to 11 pieces of information from your callers
  • Answer FAQs of your choice, via scripted responses
  • Need something else? Just ask

Corporate & Specialist Solutions

A custom built corporate reception service, designed to your specific needs:
  • Custom scripting to answer and triage high complexity calls at high volume, 24/7
  • Tailored call handling for an unlimited number of employees or departments
  • Calls transferred or messages delivered to available employees, locally or internationally
  • Ability to cater for any number of incoming telephone lines (keep your existing lines or add new ones)
  • Default and custom integrations available, or we simply login to your web-based tools/CRMs
  • Have us manage all incoming calls or just during peak times, overflow or holiday periods
  • Feature-rich web portal and mobile app for full service and cost transparency
  • Quality monitoring, business continuity and data security – all the features corporates expect

Meet
Our Team

  • Personal
  • Local
  • Responsive
  • Human Connections

Receptionist
Mitra

Mitra has been part of the OfficeHQ virtual receptionist team…

CEO
David

David founded OfficeHQ in 2003 with one virtual receptionist, a…

COO
Luisa

Luisa joined OfficeHQ in May 2018 and is responsible for…

Interested to know more?

Let’s chat about a telephone answering service or virtual receptionist solution that’s right for your business. We’re great listeners!

Activate a 7 Day Free Trial now. No credit card is needed. Virtual receptionists are ready to answer your calls within minutes.

Your caller experience and business reputation are as important to us as you are.

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