Phone Answering Service

In real estate our customers call between 8am and 8pm, well outside standard business hours. We need to be totally confident that all our customer calls are responded to quickly. We have been using OfficeHQ™ for more than six years now and see the service as a seamless extension of our business. I really believe engaging a receptionist on staff couldn't match the service OfficeHQâ„¢ provides. The cost benefit of using OfficeHQâ„¢ for a small business like ours is fantastic; it has all the advantages of a full time receptionist, without the cost and issues of another staff member. In lots of ways OfficeHQâ„¢ is better than a dedicated staff member as calls are never missed and messages are always passed on promptly.

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In November 2012, I set up a temporary virtual receptionist service, which included scheduling appointments for my Physiotherapy Practice, while I was travelling overseas with a sporting team. The OfficeHQ receptionists have managed all my call answering and appointment bookings ever since and as the business continues to grow we have added additional packages to meet our requirements. In a busy physiotherapy clinic, we need to be completely focused on treating our clients while they are at our rooms. Having a virtual receptionist who can answer our calls at any time as well as make and change appointments for us in real time allows us to do what we do best without having to worry about answering a ringing telephone. We leave the telephone answering to the professional team of dedicated receptionists at OfficeHQ. OfficeHQ provides the flexibility we need to allow us to work both in the clinic and off site with sporting teams while never missing that important call or potential appointment, and most importantly, at a fraction of the cost of having our own receptionist.

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Since engaging the services of OfficeHQâ„¢ three years ago our team of Psychologists have the certainty of knowing that when we are not available the phones will be answered by a professional OfficeHQâ„¢ receptionist in a warm personal manner. Our practice has all the advantages of a dedicated receptionist without the prohibitive cost of employing and training another staff member. The OfficeHQâ„¢ receptionists also make and change appointments, give clients information regarding Medicare rebates and details of information they might need to bring to sessions. OfficeHQâ„¢ has easy access to the online live diaries for each of the four psychologists working here. They really perform as a seamless extension of the practice, responding to calls in a really professional and caring way. We keep OfficeHQâ„¢ up to date with regular reports on the practice which gives them great insight into the business. Outsourcing our phone answering and appointment bookings ensures clients receive the attention they deserve. We have more time between appointments to focus on client work rather than catching up on missed phone calls and messages.

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Initially we engaged a receptionist but soon realised that outsourcing this role was far most cost effective and less problematic. We have been using OfficeHQâ„¢ for over five years and it's such a bonus to be free of staffing headaches, such as when they call in sick. With OfficeHQâ„¢ as part of our team, there is always someone available to answer the call. (OfficeHQâ„¢ ensures calls to HR National are answered 24 hours a day, 365 days a year.)
It is certainly preferable to have a real person answering than an automated or voice activated system. It also means I can be totally confident that there is always someone available to answer the call.

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