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Virtual reception & call answering services to suit any business

Focus on your business and trust that each and every call is answered, every lead nurtured and every customer cared for.


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We seize every opportunity to help your business thrive, by connecting you with your customers … anytime, anywhere, anyhow

We help your business thrive, by connecting you with customers … anytime, anywhere, anyhow

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Customised greetings

Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.

Appointment Icon

Appointment bookings

We’re able to handle your appointment bookings, cancellations and general diary management – in the tool of your choice.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

7-day free trial

Instantly activate and set up your call answering service to have us start taking care of your customer calls.


Call answering services designed for businesses of any size

Australia’s most flexible answering service company

Our clients range from small businesses and medium enterprises to large corporations and government departments. We offer various packages to cater for different needs and bespoke solutions are available to suit high-volume or high-complexity accounts.

Your free guide to call answering

New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business

We can provide a range of business solutions

Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.


We work across multiple industries and business types

Our staff are highly trained in different industries and we have bespoke solutions for multiple sectors. We also work with a range of software and scheduling systems for seamless client management while delivering a personalised service.

How it works

What our customers say on Google

Always very helpful and good service. Phone is never left ringing or going in a queue. Is always answered by staff.
Jen Sheridan 10 days ago
We use this service as a small business owner for when we are away or overseas. They do an exceptional job and I know my clients are in the best hands.
Visashop 1 month ago
I can’t tell you how great it’s been to work with OfficeHQ. I can now actually go on vacation without worrying about answering the phone. Two big thumbs up!
Christian Sculthorp 2 months ago
OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!
Core Therapy 8 months ago
We use OfficeHQ as our overflow and 24-hour emergency call service. Highly recommend to all business owners!
Rikai Blondel 8 months ago
OfficeHQ have made a massively positive difference to our business for the past 18 months … I highly recommend them should you need a part-time reception resource.
Cameron Macdonald 12 months ago
Great company … has been very handy for our small business especially with staff taking leave or when they are off sick. We switch it on and off as we require.
Paul Bowles 1 year ago
We have been working with OfficeHQ for over 8 years … it has been the best financial business decision we have made! We save 93% of a receptionist wage each year!
Bostock Pools 1 year ago

Trusted by more than 25,000 businesses, from sole traders to major corporations

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, calls are always answered by our team in Australia whenever possible – and that’s the case for the majority of calls – with overflow support available from our teams in the UK and the US during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

Yes, we have operations in Australia, New Zealand, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

OfficeHQ was established in Sydney in 2003. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018.

We now consider our Sunshine Coast office to be our head office.


Find out more

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

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