Virtual receptionists for accountancy, insurance & financial services firms
Our outsourced call answering solutions have no lock-in contracts, offering complete flexibility to scale your business during your busiest times. When you crunch the numbers, it’s incredible value-for-money.
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including your preferred calendar, booking system or CRM for scheduling appointments or adding new clients.
24/7 call answering 365 days a year adds up to enormous client satisfaction
Whether you are a tax agent, accountant, bookkeeper, financial planner, capital management firm, insurance brokerage, mortgage broker, lender or any other financial services provider, your clients hate failing to reach you on the phone. Whatever time they call.
We ensure you never miss a call or opportunity, provide the best caller experience for your clients and implement strict data protection practices.
Trusted by more than 300 financial services businesses Australia-wide
Can your call answering service integrate with my business software?
Yes, your tools are our tools. Our receptionists can take messages and book appointments in the business software you already use, including calendars and appointment scheduling tools, practice management software, customer support platforms, collaboration tools and CRMs or webforms for lead submission. Please see the list of tools we currently support.
I’ve forgotten my email address – how do I login?
The email address to login to your client portal or mobile application is usually the same as your OfficeHQ billing email address. Please try entering the email address used for your OfficeHQ invoices and if you’re still unable to login, please contact our friendly customer service team at firstname.lastname@example.org.
Why should I get a live call answering service?
Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.
Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.
Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.
What is a call diversion service and how does it work?
A call diversion service essentially enables you to divert one phone number to another. For example, if you want to keep your mobile phone number private, but need to use it for your business, you can advertise a business number (like a 1300 number) and divert the calls from this number to your mobile phone. Your callers will only ever know the advertised number and you’ll be able to see whether the incoming call is personal or business in nature.
Is OfficeHQ based in Australia?
Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.
Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.
Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.
Can you prevent me from missing calls?
Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.
What is a virtual address service?
With an OfficeHQ virtual address, you can advertise your new business location without the expensive overhead. Virtual addresses can provide privacy protection for home businesses, while at the same time creating the impression that a business is larger or in a better location. Depending on the address, we may also offer mail notification, mail collection services and mail scanning/forwarding.
Why should I use a call diversion service?
The most common reasons for using a call diversion service are: 1) the opportunity for your business to have a presence in another state so you are more appealing to local customers, 2) the ability to keep your mobile number private when you are operating a business from your personal phone (you can advertise a local or national number, and still receive the calls on your mobile) and 3) the ability to run several businesses with different customer facing numbers, but still have all calls answered on one number. The MessageCentre Divert service includes a local phone number and can be set up instantly for as little as $20/month. A call diversion service provides a very quick and cost-effective way to appear larger, start up a new business or gain an interstate or national presence.
Are you able to answer just some of our calls?
Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.
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