Call diversion services

Advertise a virtual phone number and take calls on another number – such as your landline or mobile.

In addition to our live call answering solutions, OfficeHQ also offers automated call diversion from a virtual phone number used in your business’s advertising to instantly forward calls to a number of your choice.

Combining virtual phone numbers with a call diversion service is an ideal solution for businesses who wish to appear larger/local, including creating a virtual presence nationally by utilising local numbers in different cities that all route to the same place.

Entrepreneurial start-ups and home-based businesses can also use call diversion services to maintain privacy of a mobile or home phone number while keeping business expenses to a minimum.

Diversions can even be set to a schedule, such as forwarding to different numbers at different times of day. For example, diverting business calls to a mobile or landline during the day but to voicemail after hours.

With our instant set-up, you can start receiving diverted calls within minutes

Free local number

Create a virtual presence in a new geographic area with a free local number that you can advertise.

Optional 1300 number

Upgrade to a 1300 number with callers paying the cost of a local call regardless of their location in Australia.

Optional 1800 number

Upgrade to a toll-free 1800 number to enable callers anywhere in Australia to phone you without paying a cent.

24/7 call forwarding

Automatically forward calls from your advertised number to any other number, 24/7 or on a schedule.

Simple self-service

See call logs instantly and manage your service using our free smartphone app or desktop portal.

No lock-in contract

There’s no setup fees or cancellation fees, just a simple month-to-month subscription to ensure flexibility.

Call Diversion Pricing

Available as stand-alone or bundle with another service.

Call Centre Divert

per month

Free local number(numbers available anywhere in Australia)

Pay as you go

Diverted calls $0.20 per minute*

Month to month plan, cancel any time

Call transfer to international dependent upon country, please ask for details

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* Plus GST. Refer to Terms & Conditions.

How it works

Bundle with our Call Centre service:

+ Live call answering

Never miss a customer call with our live call answering services, which can include custom greetings, messages sent instantly, call transfers, appointment bookings and more.

+ Virtual address

Choose a virtual office address for your business to expand your presence and enter new territories, without expensive overheads or the need to relocate.


You can instantly change the number your calls are being diverted to by logging into the client portal and changing your ‘landing number’. The change is made instantly. Our customer service team can also do this for you.

We charge a monthly subscription fee of just $15 per month, which includes a local number. Call fees are charged monthly based upon call durations. Additional local numbers, 1300 numbers or 1800 numbers can be added to your service at any time for an additional monthly fee starting from just $5.00.

No there are no set up fees for a call divert service.

Yes, you can add additional local numbers, state-based numbers or a national 1300 number or 1800 number to your service at any time for an additional monthly fee starting at just $5.00 per month (ex. GST).

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone calls and handles your calls exactly as you require. Just like having your own in-house receptionist, but without the cost. To your callers, they will feel as though they are speaking to someone sitting in your office.

During the 7 Day MyReceptionist Free Trial, we will allocate you a local telephone number (02 for Sydney, 03 for Melbourne, etc). You can use that number as your main business number, or you can divert your calls from any other number (1300, your mobile, 02, 03, etc). We will answer calls with your customised greeting, take a message, or do a warm transfer where we introduce the caller to you and transfer the call if you are available.

The Virtual Receptionist free trial is completely free, requires no credit card, and can be cancelled at any time. You will instantly be allocated a local state based number and can divert calls immediately to your chosen destination.

All of our services are offered on a month to month plan, there are no long-term contracts. You can change plans at any time for free to suit your call volumes and you can suspend or cease the service at any time. Simply let us know via a phone call or email before your next your monthly renewal date that you would like to cancel or put the service on hold and the service will not renew. There are no penalties.

Yes. This is referred to as “call overflow”. A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. This could be if you step out of the office for an hour, you are busy on another call, go to lunch or simply because you have multiple calls coming in at the one time. Simply divert your existing phone number (to the unique local phone number we allocate your business during the Free Trial setup process) on busy, no answer (e.g. after say 5 rings) or permanently. That way you are always in control and can relax knowing you will never miss another call.

What our customers love

We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.
Rachel Nazha, Complete Dental Care
No call or message is missed and our clients are connected to our team between the office or working from home, especially during a lockdown.
Chris Parker, Awaken
Professional service recommended to every small business owner.
Leo Colgar, Bright Accounting and Taxation Services
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.