Corporate call answering solutions for the private sector & government

Bespoke solutions to handle the needs of your organisation and ensure concurrent calls aren’t missed, regardless of your call volumes, with quality monitoring, business continuity and data security assured.


Reliable high-complexity, high-volume call answering

Australian-based agents

Your calls are always answered by Australian-based agents and your customer data is on-shore at all times.

24/7 answering service

We can look after customer enquiries or emergencies any time, including after hours, weekends and public holidays.

Conditional scripting

We can use multi-level, conditional scripting so complex call flows are consistently managed every time.

Custom IVR services

Utilise custom IVR developed for your preferred call flow, so your callers get to the right place, first time.

Fast speed of answer

Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.

1300 & 1800 numbers

Convey a nationwide presence by promoting a 1300 or 1800 number, or several local numbers, to your callers.

How our virtual reception service works


Your tools are our tools

Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including CRMs and preferred tools for scheduling appointments and managing calendars.

Ensure you never miss calls again with a 24/7 corporate answering service

We support up to 1,000 calls per month in our standard business call answering plans. For volume over that, solutions can be tailored to your specific needs.

Simply get in touch for a custom quote.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

My customers and potential customers have only ever commented favourably on the answer; I don’t think anyone has realised it’s not my own reception.
Tim Richardson, Growthpath
We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
It’s such a bonus to be free of staffing headaches, such as when they call in sick. With OfficeHQ as part of our team, there is always someone available to answer calls.
Tom Anusic, HR National

Trusted by the smallest of businesses through to large enterprises

FAQs

Set up can take as little as a few minutes. Once set up, you can immediately direct or divert your calls to OfficeHQ and we will answer your calls to your specified requirements.

Yes. Our clients range from those with 2, 3 and 5 staff to those with 40, 50 and more staff. Just like your own in-house receptionist would, calls can be introduced to the relevant staff member and transferred to that staff member if they wish to take the call. Whether staff are at their desk in the office, at home, overseas or on the mobile, our receptionists can transfer calls to them. If staff are unavailable or do not wish to take the call, our receptionists will take a message which can be emailed and / or sent instantly by SMS to the relevant staff member/s. Via our online portal you are able to update staff details, availability and message settings at any time via the web.

Many callers can be frustrated when their call is not answered or is diverted to a voice mail. Research has shown that callers prefer to speak to a live person. This improves their experience when they call, which increases sales and customer loyalty. Calls can also be screened so that time is not wasted answering unnecessary calls. Being able to see messages, you can more easily prioritise who to call and when helping you to be more productive with your valuable time.

Yes, our receptionist will take any calls you are missing. You may be on another call or simply unable to answer the call because you are busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to OfficeHQ will be answered – no matter what your circumstances are at the time of the call.

Yes. This is referred to as “call overflow”. A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. This could be if you step out of the office for an hour, you are busy on another call, go to lunch or simply because you have multiple calls coming in at the one time. Simply divert your existing phone number (to the unique local phone number we allocate your business during the Free Trial setup process) on busy, no answer (e.g. after say 5 rings) or permanently. That way you are always in control and can relax knowing you will never miss another call.

With the MyReceptionist service a live receptionist answers and routs your calls exactly as you require such that callers will think our receptionist is sitting in your office. So a typical greeting might be: “Good morning/afternoon [your company name], Jenny speaking, how may I help you?”

Calls can be introduced and transferred to the relevant staff member or a message taken which is instantly sent via email and / or SMS to the relevant staff member.

The receptionists are also able to provide callers with information about your company such as your address, web site address, what your business does, your fax number etc.

The Message Express Message Service still has a live receptionist answering the phone in your business name but the greeting must be: “Good morning/afternoon [your company name]. May I have your message please?”

This gives callers the impression we are an answering service. The receptionist cannot answer any questions but merely takes a message which can be emailed and / or SMS’d to you. Calls cannot be introduced and transferred to you or staff with the Message Express Service.

You can upgrade to the MyReceptionist service at any time from the Message Express Message Service and vice versa.

Yes. This is referred to as call overflow. Many businesses only want the calls answered when they are unable to, for example if you step out of the office for an hour or so, if you’re on another call, at lunch, or simply because you have too many calls at one time. You can set up your diversion to us when the phone rings for more than a specified period, or if it is busy/engaged, and we will answer the phone as if we were in your office. Never miss that important call again!

Yes. A lot of our 2,500+ clients use the service as an overflow for when they are unable to take calls or when their own in-house receptionist is at lunch, sick or on annual leave. Our Live Answering Service is like an “on tap” receptionist that you can use for an hour, a day, a week or whenever you need to. You only pay for what you use so it is also very economical.

Immediately. It only takes a few minutes to set up the Free Trial. We can be answering and handling your telephone calls in three or four minutes from now. Literally, it is that quick.


Find out more

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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