Affordable call answering services for small businesses

Struggling to always answer the phone? Feeling burnt out? Wish you had a receptionist but hiring is cost-prohibitive? OfficeHQ’s live answering services help thousands of Australian small businesses to thrive by preventing missed calls and lost opportunities, all for a fraction of the cost of a full-time employee.


Save precious time, get more done and never miss a lead with a PAYG virtual reception from just $19 a month

Australian receptionists

Our local virtual reception teams answer calls, take messages and much more as a seamless extension of your business.

24/7 availability

After-hours, weekends, public holidays … we can answer day or night, 365 days a year, so you never miss opportunities.

Custom call greetings

Calls are answered with your preferred greeting to ensure your callers enjoy a consistent experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

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Short-term flexibility

With no lock-in contract, you can use our services temporarily to cope with staff shortages or seasonal demand.

How our virtual receptionist service works


Your tools are our tools

While we have a simple message-taking service available, our small business answering services have myriad inclusions, including assistance with quoting fees, taking payments and inputting data into CRMs on MyAssistant plans and scheduling appointments using your preferred online calendar or other software on MyDiary plans. There’s so much we can help with!

Reclaim the hours in your day

Small business owners have many hats to juggle, but trying to answer every call yourself can quickly result in burnout. 

OfficeHQ’s 24/7 virtual receptionists answer your calls as though they work for your business, leaving you free to focus on your business priorities or spend uninterrupted time with your family.

Best of all, with no lock-in contract, you can just as easily use our services long-term or short-term, to fill an urgent need.

  • No phone ringing at all hours
  • No pesky voicemail hangups
  • No stress over lost opportunities
  • No HR or training headaches
  • No massive wage cost
  • No-obligation free trial

Complementary small business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
Only relevant calls get through to me, so I don’t get disturbed when I’m right in the middle of something!
James Henry, Hyped Media
We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
As a small and nimble team, we don’t have capacity to manage new lead phone calls on a regular basis. OfficeHQ helps us manage these call-backs on our schedule.
Michael Papandrea, Small Business Bundles
We’re confident that not one of our valuable leads will be missed no matter the time of day.
Hannah Mutze, My Home Plumbing
Professional service recommended to every small business owner.
Leo Colgar, Bright Accounting and Taxation Services
The calm response from your receptionists and being a real human being, rather than a recording, has given significant reassurance to our customers.
JGID (Just Get It Done)
I am very happy with the service. It has allowed my clients to always have someone on the other end of the phone when I am busy.
Courtney Milne, Completely Taylored

Trusted by thousands of small business owners across Australia

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.

Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

OfficeHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.

Yes.  You can subscribe just to Live Call Answering plan or you can bundle with a phone number, IVR or virtual address service.

Set up can take as little as a few minutes.  For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you.  Either way, it only takes a few minutes to get started.  Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.


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Try our small business call answering services for free!

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Try our small business call answering services for free!

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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