Affordable call answering services for small businesses
Struggling to always answer the phone? Feeling burnt out? Wish you had a receptionist but hiring is cost-prohibitive? OfficeHQ’s live answering services help thousands of Australian small businesses to thrive by preventing missed calls and lost opportunities, all for a fraction of the cost of a full-time employee.
Save precious time, get more done and never miss a lead with a PAYG virtual reception from just $19 a month
Australian receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
24/7 availability
After-hours, weekends, public holidays … we can answer day or night, 365 days a year, so you never miss opportunities.
Custom call greetings
Calls are answered with your preferred greeting to ensure your callers enjoy a consistent experience.
Instant emails or texts
Receive email or SMS messages after each call, containing caller details and their reason for calling.
Screening & transfers
Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.
Short-term flexibility
With no lock-in contract, you can use our services temporarily to cope with staff shortages or seasonal demand.
How our virtual receptionist service works
Set up within minutes
Tell us about your small business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your small business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our Australian-based small business virtual receptionists will answer your calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Your free guide to call answering
New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business
Your free guide to call answering
New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business
Your free guide to call answering
New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business
Your tools are our tools
While we have a simple message-taking service available, our small business answering services have myriad inclusions, including assistance with quoting fees, taking payments and inputting data into CRMs on MyAssistant plans and scheduling appointments using your preferred online calendar or other software on MyDiary plans. There’s so much we can help with!
Reclaim the hours in your day
Small business owners have many hats to juggle, but trying to answer every call yourself can quickly result in burnout.
OfficeHQ’s 24/7 virtual receptionists answer your calls as though they work for your business, leaving you free to focus on your business priorities or spend uninterrupted time with your family.
Best of all, with no lock-in contract, you can just as easily use our services long-term or short-term, to fill an urgent need.
- No phone ringing at all hours
- No pesky voicemail hangups
- No stress over lost opportunities
- No HR or training headaches
- No massive wage cost
- No-obligation free trial
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
FAQs
Complementary small business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Trusted by thousands of small business owners across Australia
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Try our small business call answering services for free!
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Try our small business call answering services for free!
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.