Virtual reception services for IT & communications
Advanced custom scripting means we can answer your calls, convey confidence and expertise with Level 1 helpdesk support plus triage urgent technical issues. Enhance your reputation by providing 24/7 service your clients can depend on.
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
On our MyAssistant and MyDiary call answering plans, we’ll use the software you already use – such as your preferred calendar, booking system or CRM – for scheduling appointments or adding new clients.
Constant support 24/7 with reliable call answering
Extend your team by ensuring Level 1 support is readily available around the clock, with triaging of urgent technical issues to ensure clients can connect with a technician when necessary.
Whether you’re an IT support agency, SaaS company, app developer, cyber security firm, cloud service provider, telecommunications specialists or do anything else in the tech space, our virtual reception services offer the ideal solution.
Trusted by 450 Australian information & communications technology businesses
Why should I get a live call answering service?
Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.
Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.
Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.
Is OfficeHQ based in Australia?
Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.
Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.
Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.
Can you prevent me from missing calls?
Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.
Are you able to answer just some of our calls?
Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!
Do you offer a 24/7 live call answering service?
Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription. Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. If you need after hours call answering, please let us know when you sign up or contact us.
Can I sign-up for short-term call answering, eg. a day, week or month?
Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use.
If you prefer to use our service seasonally, you can take advantage of our pause package.
Is there a contract or lengthy agreement?
OfficeHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.
Can I sign up for a live call answering service only?
When can I start using the call answering service and how long does it take to set up?
Set up can take as little as a few minutes. For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you. Either way, it only takes a few minutes to get started. Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.
If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms. Please contact us to find out more.
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.
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