Virtual reception for IT, tech & communications companies
Advanced custom scripting means we can answer your calls, convey confidence and expertise with Level 1 helpdesk support plus triage urgent technical issues. Enhance your reputation by providing 24/7 service your clients can depend on.
We can answer your calls around the clock so clients always have help at hand
Our local virtual reception teams answer calls, take messages and warm transfer as an extension of your business.
24/7 call answering that inspires confidence
After-hours, weekends and public holidays … we proudly provide support to all kinds of tech businesses 24/7.
Helpdesk support with conditional scripting
With your preferred scripts, we manage Level 1 helpdesk support enquiries, raise tickets or route calls to technicians.
We schedule appointments in your existing calendar, or input into your CRM, to fit perfectly into your business.
1300 or 1800 numbers
Create a national presence for your information technology business by adding a 1300 or 1800 number.
Virtual office address
Instantly appear larger or expand into new geographical markets by adding a virtual address in a city of your choice.
How our virtual reception service works
Constant support 24/7 with reliable call answering
Extend your team by ensuring Level 1 support is readily available around the clock, with triaging of urgent technical issues to ensure clients can connect with a technician when necessary.
Whether you’re an IT support agency, SaaS company, app developer, cyber security firm, cloud service provider, telecommunications specialists or do anything else in the tech space, our virtual reception services offer the ideal solution.
Complementary business solutions
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
We’ve been using OfficeHQ successfully as our inbound call centre for over five years now. We are delighted with the service.
OfficeHQ has truly set the benchmark for this industry. Price-wise: no other service out there comes close!
Trusted by 450 Australian information & communications technology businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.