Interactive Voice Response (IVR) solutions

Help your callers get to the right department faster with an interactive voice response (IVR) solution.

Our custom-built IVRs greet callers with a list of options, then quickly direct them to the right place. IVRs can have two or more menu options and can be implemented with or without call answering solutions.

For example, a medical practice may ask callers to select from a list of locations before speaking to a receptionist, or a plumber may direct urgent calls to a personal mobile and route non-urgent calls to receptionists.

Our Interactive Voice Response (IVR) systems offer benefits to any size business

Immediate answering

With automated pick-up, callers can begin interacting with the IVR menu within seconds of dialling your number.

Flexible menu structures

IVRs can be custom-built as one long menu list or as a set of nested options depending on your needs.

Saves time

Both callers and receptionists save time, as callers specify up-front the department they’d like to talk to.

Call screening

Get lots of robo-calls? IVRs ensure only genuine callers get through to a real person or receptionist.

Appear larger

IVRs are typically associated with larger businesses, so using one conveys a sense of scale to your callers.

Client portal & app

You can view all calls answered by the IVR and which menu option was selected – in real-time.

IVR pricing

Available as a standalone solution or bundled with one of our live call answering plans

Standalone IVR (without live call answering)

$10

per month

Plus $0.20/minute for calls

1-5 menu options

Setup $149

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Bundled IVR (with live call answering)

$10

per month

Plus live call answering plan

1-5 menu options

Setup $149

Enquire now

Additional IVR menu options

$15

per month extra

Per additional 1-5 menu options

Plus $0.20/minute for calls (if not bundled with live call answering service) and additional $49 setup

Enquire now

* Plus GST. Refer to Terms & Conditions.

How it works

1 Customer calls you 2 IVR plays menu options 3 Customer selects option 4 We answer for you

Customer calls you

Calls made to your business number are answered using your recorded IVR greeting.

IVR plays menu options

Customer hears a tailored menu for your business. For example: “Press 1 for customer service, press 2 for technical support …”

Customer selects option

The customer presses a number on their telephone keypad to select their preferred menu option.

We answer for you

If one or more menu options are associated with a live call answering plan, a virtual receptionist will answer your call, confirming with the caller the department they have selected.

Bundle the following services together

+ Phone numbers

Receive a free local number with your live call Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

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+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, and appointment bookings.

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FAQs

What sort of clients does OfficeHQ cater for?

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Do you provide international services?

Yes, we have operations in Australia, New Zealand, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

How long has OfficeHQ been helping businesses connect to their customers?

OfficeHQ was established in Sydney in 2003. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018.

We now consider our Sunshine Coast office to be our head office.

What our customers love

OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.

Karl Graf, DreamWalk Apps

No call or message is missed and our clients are connected to our team between the office or working from home, especially during a lockdown.

Chris Parker, Awaken

OfficeHQ has truly set the benchmark for this industry. Price-wise: no other service out there comes close!

Wayne Lewis, The Computer School

Trusted by more than 25,000 businesses

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Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.