Interactive Voice Response (IVR) solutions

Help your callers get to the right department faster by greeting them with interactive voice response menus.

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IVR solutions offer benefits to any size business

Immediate answering

With automated pick-up, callers can begin interacting with the IVR menu within seconds of dialling your number.

Flexible menu structures

IVRs can be custom-built as one long menu list or as a set of nested options depending on your needs.

Saves time

Both callers and receptionists save time, as callers specify up-front the department they’d like to talk to.

Call screening

Get lots of robo-calls? IVRs ensure only genuine callers get through to a real person or receptionist.

Appear larger

IVRs are typically associated with larger businesses, so using one conveys a sense of scale to your callers.

Client portal & app

You can view all calls answered by the IVR and which menu option was selected – in real-time.

Smart call routing that works for you.

Our custom-built IVRs greet callers with a list of options, then quickly direct them to the right place. IVRs can have two or more menu options and can be implemented with or without call answering solutions.

For example, a medical practice may ask callers to select from a list of locations before speaking to a receptionist, or a plumber may direct urgent calls to a personal mobile and route non-urgent calls to receptionists. 

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IVR pricing

Available as a standalone solution or bundled with one of our live call answering plans

Standalone IVR (without live call answering)
$10

per month

Plus $0.20/minute for calls

1-5 menu options

Setup $149

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Bundled IVR (with live call answering)
$10

per month

Plus live call answering plan

1-5 menu options

Setup $149

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Additional IVR menu options
$15

per month extra

Per additional 1-5 menu options

Plus $0.20/minute for calls (if not bundled with live call answering service) and additional $49 setup

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* Plus GST. Refer to Terms & Conditions.

How it works

1 Customer calls you 2 IVR plays menu options 3 Customer selects option 4 We answer for you
Graphic of man making a call on his smartphone.

IVR plays menu options

Customer hears a tailored menu for your business. For example: “Press 1 for customer service, press 2 for technical support …”

Graphic of smartphone screen with answer and hang-up options.

Customer selects option

The customer presses a number on their telephone keypad to select their preferred menu option.

Graphic of conversation between a virtual receptionist and a caller.

We answer for you

If one or more menu options are associated with a live call answering plan, a virtual receptionist will answer your call, confirming with the caller the department they have selected.

Bundle the following services together

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

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+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, and appointment bookings.

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FAQs

OfficeHQ caters for clients of every size, from start-ups, sole traders and small business owners (across every sector) through to corporations and government. Whether you’re running a one-person operation or managing teams across multiple sites, our service is tailored to fit the way your business works.

We provide AI receptionist, live call answering, appointment scheduling and call escalation management services across a wide range of industries. This includes real estate agents juggling inspections and enquiries, lawyers and accountants who need every call handled professionally, medical practices managing patient calls, or allied healthcare providers such as psychologists, physiotherapists and chiropractors managing bookings without disrupting appointments.

We also support businesses with mobile workforces, including those in trades, building and construction – such as plumbers, electricians, air conditioning and roofers. This extends to those working in remote or hazardous areas such as mining operations, where lone worker safety monitoring and critical incident escalation are often essential.

Beyond these, we assist franchises, retailers, travel and tourism operators, and service providers such as IT companies and marketing agencies.

No matter your industry or business size, we help make sure calls are answered promptly and opportunities are captured.

Yes, we have operations in Australia, New Zealand, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

OfficeHQ was established in Sydney in 2003. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018.

We now consider our Sunshine Coast office to be our head office.

What our customers love

OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
They have made business life so much easier to run. They are also very quick to amend any issues we may see to ensure our business runs smoothly.
Christopher Rickson
No call or message is missed and our clients are connected to our team between the office or working from home, especially during a lockdown.
Chris Parker, Awaken
OfficeHQ has truly set the benchmark for this industry. Price-wise: no other service out there comes close!
Wayne Lewis, The Computer School
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Trusted by more than 25,000 businesses

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Have questions? Please fill in your details and we’ll be in touch.

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Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

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