Travel & hospitality answering service

Whether you’re an individual travel agent, a large hotel or a restaurant, it’s vital to ensure your customers are handled with the best care. OfficeHQ’s 24/7 call answering means professional virtual receptionists are always on call to handle customer enquiries and arrange bookings. 


Cost-effective virtual reception services that enable you to focus on delivering amazing experiences

Australian receptionists

Our local virtual reception teams answer calls, take messages and warm transfer as an extension of your business.

24/7 answering service

After-hours, weekends and public holidays … we answer every call so you never miss a booking.

Appointment Icon

Appointment booking

We use your business calendar to capture appointments for travel, tourism and other reservations.

Manage seasonal demand

Calls increase during the holidays? With no lock-in contracts, you can use us for periods of peak demand.

Overflow and holiday cover

Already have an in-house receptionist? We can answer the calls you miss or just provide holiday or sick leave cover.

Optional 1300 or 1800 numbers

Instantly convey a national presence by promoting a 1300 or 1800 number, or several local numbers, to your callers.

How our virtual reception service works

Your tools are our tools

We integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.

Ensure you never miss an opportunity with 24/7 call answering

Whether you’re a travel agency, holiday accommodation portal, tour operator, tourism venture, car rental company, restaurant, outsourcing your call answering to OfficeHQ enables you to connect with customers around the clock and secure more bookings.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

I was worried about not being in control of our own calls, but I have been proved wrong and the service has surpassed my expectations.
Rory Hall, Camps International
The backend system is intuitive and caters to our business need for overflow calls. Most importantly the operators are based in Australia.
Josh Callaghan, bookabreak.com.au
Having tried another provider whose service didn’t match their claims, we are so pleased we found OfficeHQ.
Paul Gibbs, Goldrush Ballooning

Trusted by more than 100 travel, tourism and hospitality businesses

FAQs

Yes, our receptionist will take any calls you are missing. You may be on another call or simply unable to answer the call because you are busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to OfficeHQ will be answered – no matter what your circumstances are at the time of the call.

Yes. This is referred to as “call overflow”. A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. This could be if you step out of the office for an hour, you are busy on another call, go to lunch or simply because you have multiple calls coming in at the one time. Simply divert your existing phone number (to the unique local phone number we allocate your business during the Free Trial setup process) on busy, no answer (e.g. after say 5 rings) or permanently. That way you are always in control and can relax knowing you will never miss another call.

With the MyReceptionist service a live receptionist answers and routs your calls exactly as you require such that callers will think our receptionist is sitting in your office. So a typical greeting might be: “Good morning/afternoon [your company name], Jenny speaking, how may I help you?”

Calls can be introduced and transferred to the relevant staff member or a message taken which is instantly sent via email and / or SMS to the relevant staff member.

The receptionists are also able to provide callers with information about your company such as your address, web site address, what your business does, your fax number etc.

The Message Express Message Service still has a live receptionist answering the phone in your business name but the greeting must be: “Good morning/afternoon [your company name]. May I have your message please?”

This gives callers the impression we are an answering service. The receptionist cannot answer any questions but merely takes a message which can be emailed and / or SMS’d to you. Calls cannot be introduced and transferred to you or staff with the Message Express Service.

You can upgrade to the MyReceptionist service at any time from the Message Express Message Service and vice versa.

Yes. This is referred to as call overflow. Many businesses only want the calls answered when they are unable to, for example if you step out of the office for an hour or so, if you’re on another call, at lunch, or simply because you have too many calls at one time. You can set up your diversion to us when the phone rings for more than a specified period, or if it is busy/engaged, and we will answer the phone as if we were in your office. Never miss that important call again!

Yes. A lot of our 2,500+ clients use the service as an overflow for when they are unable to take calls or when their own in-house receptionist is at lunch, sick or on annual leave. Our Live Answering Service is like an “on tap” receptionist that you can use for an hour, a day, a week or whenever you need to. You only pay for what you use so it is also very economical.

Immediately. It only takes a few minutes to set up the Free Trial. We can be answering and handling your telephone calls in three or four minutes from now. Literally, it is that quick.

Our billing system is fully automated. You can choose to pay by direct debit or credit card, using MasterCard, Visa or AMEX. All invoices are viewable in real time on our client portal. We will email your tax invoice each month.

Any business that requires a professional receptionist to answer and route their telephone calls. Our 2,500+ clients include accountants, lawyers, printers, franchisors, franchisees, recruitment firms, mortgage brokers, insurance brokers, IT software, IT consultants, IT hardware engineers, cleaners, marketing agencies, public relations agencies, home businesses, commercial property, real estate agents, web based businesses, business consultants, training companies, shuttle (car / bus) services, restaurants as well as medium size companies with hundreds of staff.

Yes you are able to take advantage of our Free 7 Day Trial offer for our Message Express Service. Message Express can be set up in minutes and instantly we can be answering your calls and sending you messages. Everything is FREE in the Free Trial. There is absolutely no charge for anything, whether you have 1 or 101 staff.


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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