Travel & hospitality answering service
Whether you’re an individual travel agent, a large hotel or a restaurant, it’s vital to ensure your customers are handled with the best care. OfficeHQ’s 24/7 call answering means professional virtual receptionists are always on call to handle customer enquiries and arrange bookings.
Cost-effective virtual reception services that enable you to focus on delivering amazing experiences
Our local virtual reception teams answer calls, take messages and warm transfer as an extension of your business.
24/7 answering service
After-hours, weekends and public holidays … we answer every call so you never miss a booking.
We use your business calendar to capture appointments for travel, tourism and other reservations.
Manage seasonal demand
Calls increase during the holidays? With no lock-in contracts, you can use us for periods of peak demand.
Overflow and holiday cover
Already have an in-house receptionist? We can answer the calls you miss or just provide holiday or sick leave cover.
Optional 1300 or 1800 numbers
Instantly convey a national presence by promoting a 1300 or 1800 number, or several local numbers, to your callers.
How our virtual reception service works
Your tools are our tools
We integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.
Ensure you never miss an opportunity with 24/7 call answering
Whether you’re a travel agency, holiday accommodation portal, tour operator, tourism venture, car rental company, restaurant, outsourcing your call answering to OfficeHQ enables you to connect with customers around the clock and secure more bookings.
Complementary business solutions
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
I was worried about not being in control of our own calls, but I have been proved wrong and the service has surpassed my expectations.
The backend system is intuitive and caters to our business need for overflow calls. Most importantly the operators are based in Australia.
Having tried another provider whose service didn’t match their claims, we are so pleased we found OfficeHQ.
Trusted by more than 100 travel, tourism and hospitality businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.