Ideal answering service for businesses with tasks that require more interaction
Australian receptionists
Your calls are always answered by a real person, based in Australia, to give a true representation of your business.
24/7 live call answering
We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.
Custom call scripting
Calls are answered with your customised script to ensure your callers receive a consistent experience.
Screening & transfers
Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.
Webforms & CRMs
Caller information can be entered into your webforms or CRMs so we fit seamlessly into your business.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
Let us manage your calls so you can manage your business
You can easily manage the receptionist’s greeting, responses to FAQs, details to be collected from each caller, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).
Get a FREE 1300 number
Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with one of our live call answering services.
* Conditions apply.
Get a FREE 1300 number
Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with one of our live call answering services.
* Conditions apply.
Get a FREE 1300 number
Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with a live call answering service.
* Conditions apply.
MyAssistant packages
Perfect when you need CRMs updated or more information captured from your callers
MyAssistant
$49*per month
Pay as you go
$2.99/minute*
Initial setup from $50 depending on complexity
A great starting package if your call lengths or volumes are unknown
Enquire nowMyAssistant 20
$85*per month
Includes 20 minutes
Excess: $2.85/minute*
Initial setup from $50 depending on complexity
Ideal for sole traders & small businesses with low call volumes
Enquire nowMyAssistant 50
$150*per month
Includes 50 minutes
Excess: $2.85/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 20 calls 1-3 minutes long each month
Enquire nowMyAssistant 100
$245*per month
Includes 100 minutes
Excess: $2.85/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 40 calls 1-3 minutes long each month
Enquire nowMyAssistant 150
$350*per month
Includes 150 minutes
Excess: $2.75/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 60 calls 1-3 minutes long each month
Enquire nowMyAssistant 200
$460*per month
Includes 200 minutes
Excess: $2.75/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 80 calls 1-3 minutes long each month
Enquire nowMyAssistant 300
$675*per month
Includes 300 minutes
Excess: $2.70/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyAssistant 400
$880*per month
Includes 400 minutes
Excess: $2.70/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyAssistant 500
$1,080*per month
Includes 500 minutes
Excess: $2.70/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyAssistant 600
$1,295*per month
Includes 600 minutes
Excess: $2.70/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 700
$1,495*per month
Includes 700 minutes
Excess: $2.70/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 800
$1,705*per month
Includes 800 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 900
$1,905*per month
Includes 900 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowMyAssistant 1000
$2,100*per month
Includes 1,000 minutes
Excess: $2.65/minute*
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowHigher volume plan
Corporate packagesIf you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts
Enquire now* Plus GST. Refer to Terms & Conditions.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Your tools are our tools
We can use webforms or your preferred CRM to submit leads, raise support tickets via your preferred customer service software and utilise online collaboration tools. We support other tools also, including for appointment-scheduling on our MyDiary plans.
How it works
Bundle your MyAssistant service
+ Virtual address
Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.
+ Phone numbers
Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.
FAQs
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.