Need a call answering virtual assistant?

Give your callers the extra attention they deserve! On a MyAssistant plan, we can capture more information from your callers, submit leads to your sales team, take product orders or even process payments.


Ideal answering service for businesses with tasks that require more interaction

Australian receptionists

Your calls are answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call scripting

Calls are answered with your customised script to ensure your callers receive a consistent experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

Webforms & CRMs

Caller information can be entered into your webforms or CRMs so we fit seamlessly into your business.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.


Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, responses to FAQs, details to be collected from each caller, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

MyAssistant packages

Perfect when you need CRMs updated or more information captured from your callers


Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

MyAssistant
$45*

per month

Pay as you go

$2.65/minute*

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

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MyAssistant 20
$75*

per month

Includes 20 minutes

Excess: $2.45/minute*

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

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MyAssistant 50
$130*

per month

Includes 50 minutes

Excess: $2.45/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

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MyAssistant 150
$315*

per month

Includes 150 minutes

Excess: $2.40/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

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MyAssistant 200
$415*

per month

Includes 200 minutes

Excess: $2.40/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

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MyAssistant 300
$615*

per month

Includes 300 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

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MyAssistant 400
$800*

per month

Includes 400 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

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MyAssistant 500
$985*

per month

Includes 500 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

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MyAssistant 600
$1,180*

per month

Includes 600 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 700
$1,365*

per month

Includes 700 minutes

Excess: $2.35/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 800
$1,555*

per month

Includes 800 minutes

Excess: $2.30/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 900
$1,740*

per month

Includes 900 minutes

Excess: $2.30/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

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MyAssistant 1000
$1,925*

per month

Includes 1,000 minutes

Excess: $2.30/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

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Higher volume plan
Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

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* Plus GST. Refer to Terms & Conditions.


How it works

Bundle your MyAssistant service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

FAQs

Yes, we have a dedicated team of highly experienced receptionists who can make appointments for you. This service is ideal for professionals that depend on appointments being made and kept up to date while they are working with their clients. You can access the real-time on-line calendar from any internet connection.

Instantly. It takes two or three minutes to set up the Free Trial. So literally we can be answering and handling your phone calls in a few minutes from now.

Yes. We are able to add additional local phone numbers nationally including all major capital cities (e.g. 02, 03, 07, 08 etc) giving clients the impression that you’re operating locally in a particular city. Of course with multiple numbers around Australia it appears you are operating nationally. Additional telephone numbers are only $5 a month per number.

We are able to answer your call and explain that you are in a meeting or with a client, take a message and forward this message to you by email or SMS instantly.

You are able to start using the service immediately after it has been set up which usually takes just a few minutes. As soon as it is set up we immediately start answering and handling your telephone calls.

We can instantly add a 1300 toll free number to your account. We can also obtain 1800 numbers (generally around 4 hours to set a 1800 number up) if you prefer either of those over a local phone number (e.g. 02 for Sydney, 03 for Melbourne etc). For the 1300 numbers we simply answer and handle your calls / receive your faxes. For a 1800 number, once it is setup you simply ask us / your provider to “point” that number to the unique local phone number we allocate your business during the Free Trial setup process and instantly we are answering and handling your 1800 number telephone calls. It’s very straight forward.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance.

Yes we do allocate an exclusive phone number to each client. That is the number that we know your business by. Hence we know how to answer the phone and handle your calls exactly as you require. This telephone number can be your main business number that you use on your business cards, letterhead, web site, advertising promotions etc. If you have an existing phone number, like most of our 2,500+ MyReceptionist clients, you simply call forward this on busy, no answer or permanently to the number we allocate you whereupon our receptionists will be answering your calls.

We are able to add additional staff instantly so new staff can be receiving calls and messages. Whether you have 1, 2 or 202 staff our Live Answering Service is able to cater for your Live Answering needs.

What our customers love

OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The almost instant relay of customer calls by email and text to our field operatives enables us to reply to customer enquiries promptly.
Peter Jones, FireCrunch
The calm response from your receptionists and being a real human being, rather than a recording, has given significant reassurance to our customers.
JGID (Just Get It Done)
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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