Never miss a call & get messages instantly

With MessageExpress, our friendly, professional virtual receptionists take your caller’s message and send it instantly to you via email or SMS so you can respond when it’s convenient.


A messaging service that ensures customers always speak to a human

Australian receptionists

Your calls are answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Personalised greetings

Calls are answered in your business name to ensure your callers enjoy a seamless experience.

Instant emails or texts

Free SMS and/or email messages sent instantly after each call, including caller details and the reason for their call.

1300/1800 numbers

Forward your existing business number to the free local number provided or upgrade to a 1300 or 1800 number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.


Let us manage your calls so you can manage your business

You can easily manage your greeting and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).

MessageExpress packages

Call answering and message-taking for one individual or team


Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MessageExpress 15
$15*

per month

Pay as you go

$1.90/call*

Great for reception overflow or intermittent use

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MessageExpress 25
$50*

per month

Includes 25 calls

Excess calls $1.85/call*

Ideal for mobile professionals and sole traders

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MessageExpress 100
$150*

per month

Includes 100 calls

Excess calls $1.85/call*

Suitable for medium size businesses

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MessageExpress 200
$300*

per month

Includes 200 calls

Excess calls $1.80/call*

Suitable for medium to large businesses

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MessageExpress 300
$440*

per month

Includes 300 calls

Excess calls $1.75/call*

Suitable for large businesses with higher call volumes

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MessageExpress 400
$580*

per month

Includes 400 calls

Excess calls $1.75/call*

Incredible value investment for companies with high call volumes

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MessageExpress 500
$715*

per month

Includes 500 calls

Excess calls $1.75/call*

Ultimate value for companies with high call volumes

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Higher volume plan
Custom package

Please get in touch to request a quote for a MessageExpress package based on your call volumes

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* Plus GST. Refer to Terms & Conditions.

How it works

Bundle your MessageExpress service

+ Virtual address

Choose a virtual address for your business to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.

Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

Yes.  You can subscribe just to Live Call Answering plan or you can bundle with a phone number, IVR or virtual address service.

Set up can take as little as a few minutes.  For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you.  Either way, it only takes a few minutes to get started.  Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

If you start with the free trial, it gives you an opportunity to understand what call volume or duration you should select ongoing.  Once you’ve selected your plan, you can upgrade or downgrade at any time without penalty.  To help give you confidence you are on the correct plan, you will be provided with an online client portal and mobile application, which allows you to track your usage in real time. You’ll be able to see every incoming call by day and time, the messages received, where they were sent and whether any calls were transferred.

What our customers love

It’s been so good to be able to rely on prompt, professional call answering. Reliability is 100%.
Dave Lye, PriceMyCar.com.au
Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions.
Stavros Loizides, Fox First Real Estate
We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.
Rachel Nazha, Complete Dental Care
Over the 10 years I’ve been with OfficeHQ they have delivered nothing but the best service I could hope for.
Joseph Kelly, Kelly Workplace Lawyers
My customers and potential customers have only ever commented favourably on the answer; I don’t think anyone has realised it’s not my own reception.
Tim Richardson, Growthpath
OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
Only relevant calls get through to me, so I don’t get disturbed when I’m right in the middle of something!
James Henry, Hyped Media
I was worried about not being in control of our own calls, but I have been proved wrong and the service has surpassed my expectations.
Rory Hall, Camps International
OfficeHQ gives us the assurance that no call will be unanswered, which is extremely important for a service-based business.
Wayne Walsh, Premiair Air Conditioning

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

messageexpress

Black Friday deal: 30% off virtual reception services for 3 months

Start a call answering free trial today (or sign up directly to a paid plan) and quote the promo code BF30 to lock in your discount. Offer only available until the end of Cyber Monday.
Learn more   Start you free trial
Holler Box

BLACK FRIDAY DEAL:
30% off virtual reception services for 3 months

Start a call answering free trial today (or sign up directly to a paid plan) and quote the promo code BF30 to lock in your discount. Hurry! This never-seen-before offer is only available until the end of Cyber Monday.
Learn more   Start you free trial
Holler Box