Never miss a call & get messages instantly

With MessageExpress, our friendly, professional virtual receptionists take your caller’s message and send it instantly to you via email or SMS so you can respond when it’s convenient.


A messaging service that ensures customers always speak to a human

Australian receptionists

Your calls are answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Personalised greetings

Calls are answered in your business name to ensure your callers enjoy a seamless experience.

Instant emails or texts

Free SMS and/or email messages sent instantly after each call, including caller details and the reason for their call.

1300/1800 numbers

Forward your existing business number to the free local number provided or upgrade to either a 1300 or 1800 number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.


Let us manage your calls so you can manage your business

You can easily manage your greeting and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).

MessageExpress packages

Call answering and message-taking for one individual or team


Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MessageExpress 15
$15*

per month

Pay as you go

$1.90/call*

Great for reception overflow or intermittent use

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MessageExpress 25
$50*

per month

Includes 25 calls

Excess calls $1.85/call*

Ideal for mobile professionals and sole traders

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MessageExpress 100
$150*

per month

Includes 100 calls

Excess calls $1.85/call*

Suitable for medium size businesses

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MessageExpress 200
$300*

per month

Includes 200 calls

Excess calls $1.80/call*

Suitable for medium to large businesses

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MessageExpress 300
$440*

per month

Includes 300 calls

Excess calls $1.75/call*

Suitable for large businesses with higher call volumes

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MessageExpress 400
$580*

per month

Includes 400 calls

Excess calls $1.75/call*

Incredible value investment for companies with high call volumes

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MessageExpress 500
$715*

per month

Includes 500 calls

Excess calls $1.75/call*

Ultimate value for companies with high call volumes

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Higher volume plan
Custom package

Please get in touch to request a quote for a MessageExpress package based on your call volumes

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* Plus GST. Refer to Terms & Conditions.

How it works

Bundle your MessageExpress service

+ Virtual address

Choose a virtual address for your business to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

FAQs

You are able to upgrade or downgrade at any time as your call volumes or requirements change. It is Free to change plans within our Virtual Receptionist phone answering or Message Express message services.

A message service is a professional call answering service where a live virtual receptionist answers your calls and greets callers with a business or personal name. She will take a message from the caller including their name, phone number and a message. The message details are then sent to you by email or SMS.

Many callers can be frustrated when their call is not answered or is diverted to a voice mail. Research has shown that callers prefer to speak to a live person. This improves their experience when they call, which increases sales and customer loyalty. Calls can also be screened so that time is not wasted answering unnecessary calls. Being able to see messages, you can more easily prioritise who to call and when helping you to be more productive with your valuable time.

With the MyReceptionist service a live receptionist answers and routs your calls exactly as you require such that callers will think our receptionist is sitting in your office. So a typical greeting might be: “Good morning/afternoon [your company name], Jenny speaking, how may I help you?”

Calls can be introduced and transferred to the relevant staff member or a message taken which is instantly sent via email and / or SMS to the relevant staff member.

The receptionists are also able to provide callers with information about your company such as your address, web site address, what your business does, your fax number etc.

The Message Express Message Service still has a live receptionist answering the phone in your business name but the greeting must be: “Good morning/afternoon [your company name]. May I have your message please?”

This gives callers the impression we are an answering service. The receptionist cannot answer any questions but merely takes a message which can be emailed and / or SMS’d to you. Calls cannot be introduced and transferred to you or staff with the Message Express Service.

You can upgrade to the MyReceptionist service at any time from the Message Express Message Service and vice versa.

Immediately. It only takes a few minutes to set up the Free Trial. We can be answering and handling your telephone calls in three or four minutes from now. Literally, it is that quick.

Yes you are able to take advantage of our Free 7 Day Trial offer for our Message Express Service. Message Express can be set up in minutes and instantly we can be answering your calls and sending you messages. Everything is FREE in the Free Trial. There is absolutely no charge for anything, whether you have 1 or 101 staff.

Yes there are NO set up fees and NO security deposits during or after the FREE trial.

This is correct. There are no long term contracts it is just month to month. Cease the service at any time by giving us just one working days minimum notice. There are NO cancellation charges.

Yes you can cease the service at any time. Just give us at least one working day’s notice and that’s it. No questions asked. There are absolutely NO cancellation fees.

What our customers love

OfficeHQ takes a message which goes to every staff mobile/email so the right department can return the call soon after. This allows the staff to prioritise their time.
Shaz Maharaullee, The Furniture People
As a small and nimble team, we don’t have capacity to manage new lead phone calls on a regular basis. OfficeHQ helps us manage these call-backs on our schedule.
Michael Papandrea, Small Business Bundles
We’re confident that not one of our valuable leads will be missed no matter the time of day.
Hannah Mutze, My Home Plumbing
OfficeHQ has truly set the benchmark for this industry. Price-wise: no other service out there comes close!
Wayne Lewis, The Computer School
OfficeHQ has been a great support service to our admin team and ensures all our calls are professionally handled.
Sharon Latour, Marketing Bee
It provides us with the peace of mind that our customers will always be talking to a person, not a machine … it’s like having your office open 24/7 for enquiries.
Carol Adams, Stop Noise
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
I am very happy with the service. It has allowed my clients to always have someone on the other end of the phone when I am busy.
Courtney Milne, Completely Taylored
This service enables us to attend court and meetings whilst receiving instant messaging and real-time reporting.
Brian Quinn, Intercept Law

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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