We’ll answer your phones
FREE for 7 days

Connecting you to your customers with Australia’s leading virtual receptionist service.

  • From $15 Per Month
  • No Lock-In Contracts
  • 25,000+ Happy Customers
  • Australian-Based Receptionists
  • Instant Activation
  • No Credit Card Required

Get started today by filling out the form.

Your business information

Which industry do you belong to?

Create a login for your answering service portal:

Your password must include a minimum of eight characters, including one numeric or special character

What happens next

Awards & recognition

Awards & recognition

Winner

2021 Sunshine Coast Business Awards

Trades & Services
(Large Business)

Finalist

2021 Sunshine Coast Business Awards

Export

Finalist

2019 Sunshine Coast Business Awards

Professional Services
(Large Business)

Winner

2018 Sunshine Coast Business Awards

Professional Services
(Large Business)

Winner

2021 Sunshine Coast Business Awards

Trades & Services (Large Business)

Finalist

2021 Sunshine Coast Business Awards

Export

Finalist

2019 Sunshine Coast Business Awards

Professional Services (Large Business)

Winner

2018 Sunshine Coast Business Awards

Professional Services (Large Business)

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.

Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

What our customers love

It’s been so good to be able to rely on prompt, professional call answering. Reliability is 100%.
Dave Lye, PriceMyCar.com.au
OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
No call or message is missed and our clients are connected to our team between the office or working from home, especially during a lockdown.
Chris Parker, Awaken
The backend system is intuitive and caters to our business need for overflow calls. Most importantly the operators are based in Australia.
Josh Callaghan, bookabreak.com.au
As a small and nimble team, we don’t have capacity to manage new lead phone calls on a regular basis. OfficeHQ helps us manage these call-backs on our schedule.
Michael Papandrea, Small Business Bundles
Having tried another provider whose service didn’t match their claims, we are so pleased we found OfficeHQ.
Paul Gibbs, Goldrush Ballooning
We have converted nearly all prospects into clients though OfficeHQ, rather than 50% when using standard message bank.
Nick Carter, Lotus Creek Psychology
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican