Virtual receptionists for medical practices & healthcare providers
From booking appointments to triaging emergencies, we look after your calls in a courteous and confidential manner so you can look after your patients.
In-depth experience in providing patients with the utmost care over the phone
24/7 healthcare receptionists
Weekends, after-hours, public holidays … we’ll look after your patients 24/7, whenever they call.
Flexible overflow & holiday cover
Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.
Appointment scheduling in your tools
We use your practice management software to schedule your patients’ appointments in available timeslots.
Patient intake assistance
We can gather patient information prior to their first visit, manage fee enquiries and advise specialist services.
Our appointments specialists easily field questions on Medicare rebates, HICAPS benefits and cancellation policies.
Emergency call triaging
We can screen for emergencies and transfer direct to Triple Zero if required or schedule non-urgent appointments.
How our virtual reception service works
Ensure your patients always connect with a real person and receive the ultimate care
Whether you’re a medical centre, individual GP or specialist, dental practice, physiotherapy clinic, podiatrist, optician, audiologist, psychologist or any other healthcare provider, you can rest assured we’ll handle every call with empathy and complete confidentiality.
Complementary business solutions
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.
The OfficeHQ receptionists are part of our team and I’m amazed at their knowledge of our needs and our customer’s needs.
We’re assured in knowing we’ll never miss an important call or potential appointment, all for a fraction of the cost of having our own receptionist.
We have converted nearly all prospects into clients though OfficeHQ, rather than 50% when using standard message bank.
Helpful and friendly staff offering a professional service. Can highly recommend.
Our practice has all the advantages of a dedicated receptionist, without the prohibitive cost of employing and training another staff member.
Trusted by more than 450 medical centres, GPs, dental clinics & other healthcare providers
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.