Cost-effective Australian on-shore inbound call centre services

Regardless of your call volumes, we can provide a 24/7 Australian-based live answering solution with dedicated or shared resources to ensure you capture every single lead and deliver the highest possible customer satisfaction.


Why risk poor customer experience & data security issues by choosing an off-shore call centre?

Dedicated or shared Australian-based agents

Whether you need dedicated or shared resources, your calls are always answered within Australia.

24/7 answering service with time-specific flows

Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.

Advanced call scripting for enhanced CX

We can use multi-level, conditional scripting so complex call flows are consistently managed every time.

CRM data entry

Every interaction tracked and caller information entered directly into your CRM means better conversations.

On-shore data storage

We take data sovereignty seriously, with strict security measures and customer data on-shore at all times.

Calls visible in real time

View, export and filter all messages answered – all in real-time – on desktop or our smartphone app.

Call Centre

Take a message with our Call Centre Message Services

Call Centre Fax
$25

per month

100 minutes per month

Excess mins $0.20 per minute*

-Instant setup – no need for a fax machine

-Instantly receive faxes direct to your email

-Choose between .pdf and .tiff file formats

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Call Centre Voicemail Lite
$5

per month

Excess mins $0.15 per minute*

-Customised recorded greetings

-Additional contacts / team members / departments

-Individual message settings and status for each contact

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Call Centre Divert
$20

per month

Excess mins $0.15 per minute*

-Instantly update call handling settings

-Individual message settings and status for each contact

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* Plus GST. Refer to Terms & Conditions.


How it works

Bundle with our Call Centre service:

+ Live call answering

Never miss a customer call with our Live call answering services that include custom greetings, message taking, and appointment bookings.

+ Live chat

Give your customers peace of mind by integrating live chat for 24/7 online support

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

OfficeHQ was established in 2003 with our head office in Sydney. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018. We now consider our Sunshine Coast office to be our head office, with about 90% of our Australian team based in the region. Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, we have operations in Australia, New Zealand, the United States and United Kingdom.  We also service Canada and some parts of Europe.  Please contact us for more information on our international services.

What our customers love

Our practice has all the advantages of a dedicated receptionist, without the prohibitive cost of employing and training another staff member.
Barrenjoey Psychology
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
I really believe engaging a receptionist on staff couldn’t match the service OfficeHQ provides.
GC Real Estate

Trusted by more than 25,000 businesses across various industries


Find out more

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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