Why risk poor caller experience & data security offshore when you can choose onshore call centre services?
Dedicated or shared Australian-based agents
Calls are always answered in Australia unless overflow support is needed to counter unforeseen peaks in demand.
24/7 answering service with time-specific flows
Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.
Advanced call scripting for enhanced CX
We can use multi-level, conditional scripting so complex call flows are consistently managed every time.
CRM data entry
Every interaction tracked and caller information entered directly into your CRM means better conversations.
On-shore data storage
We take data sovereignty seriously, with strict security measures and the ability to keep customer data on-shore.
Fast speed of answer
Have high call volumes? No worries! We can handle it and we’ll answer your calls in an average of 10 seconds or less.
How it works
Set up within minutes
Our instant activation and simple setup means our agents can be answering your calls within minutes. Simply tell us how you’d like us to answer your calls and how you’d like to receive messages.
Customer calls you
By you enabling call forwarding to the unique number we provide, we’ll know when an incoming call is for your business. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional agents will answer your business calls, 24/7 if you wish, in an average of 10 seconds or less and using your preferred greeting to provide a seamless experience for your customers.
We deliver your messages
In addition to having access to a call log updated in real-time via our desktop portal or smartphone app, after each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, number and what they’ve called about.
Your tools are our tools
Our agents have vast experience using the software shown below – online calendars, appointment booking platforms, CRMs, customer service software and collaboration tools – and we can also set you up with an OfficeHQ calendar, custom-build a webform for lead submission or utilise an existing webform.
Bespoke call centre services designed around your specific needs
No matter what inbound call centre services you require, we’re ready and willing to create a package to suit.
Request a custom quote today.
FAQs
Bundle your call centre services
+ Phone numbers
Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.
+ Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put OfficeHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put OfficeHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with friendly call centre agents able to take messages and transfer calls based on your availability settings.