Cost-effective Australian inbound call centre services

Regardless of your call volumes, we can provide a 24/7 Australian-based live answering solution with dedicated or shared resources to ensure you capture every lead and deliver the highest possible customer satisfaction.


Why risk poor caller experience & data security offshore when you can choose onshore call centre services?

Dedicated or shared Australian-based agents

Whether you need dedicated or shared resources, your calls are always answered within Australia.

24/7 answering service with time-specific flows

Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.

Advanced call scripting for enhanced CX

We can use multi-level, conditional scripting so complex call flows are consistently managed every time.

CRM data entry

Every interaction tracked and caller information entered directly into your CRM means better conversations.

On-shore data storage

We take data sovereignty seriously, with strict security measures and customer data on-shore at all times.

Fast speed of answer

Have high call volumes? No worries! We can handle it and we’ll answer your calls in an average of 10 seconds or less.


How it works


Your tools are our tools

Our agents have vast experience using the software shown below – online calendars, appointment booking platforms, CRMs, customer service software and collaboration tools – and we can also set you up with an OfficeHQ calendar, custom-build a webform for lead submission or utilise an existing webform.

Bespoke call centre services designed around your specific needs

No matter what inbound call centre services you require, we’re ready and willing to create a package to suit.

Request a custom quote today.

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Yes, we have operations in Australia, New Zealand, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

OfficeHQ was established in Sydney in 2003. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018.

We now consider our Sunshine Coast office to be our head office.

Bundle your call centre services

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

+ Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

We’ve found the service to be absolutely seamless with all calls being answered on a very timely basis with instant messaging and real-time reporting.
Carole-Anne Priest, Imalia
We’ve been using OfficeHQ successfully as our inbound call centre for over five years now. We are delighted with the service.
Ger Vloothuis, Vantage Broadband
Calls are answered by Australian call centre personnel, then the messages sent as an email which I can respond to in turn.
Craig Selvage, Streammaster Australia

Trusted by more than 25,000 businesses


Find out more

Have questions? Please fill in your details and we’ll be in touch.

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Want to try our call answering services for free?

Put OfficeHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put OfficeHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based agents able to take messages and transfer calls based on your availability settings.

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