Why risk poor caller experience & data security offshore when you can choose onshore call centre services?
Dedicated or shared Australian-based agents
Calls are always answered in Australia unless overflow support is needed to counter unforeseen peaks in demand.
24/7 answering service with time-specific flows
Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.
Advanced call scripting for enhanced CX
We can use multi-level, conditional scripting so complex call flows are consistently managed every time.
CRM data entry
Every interaction tracked and caller information entered directly into your CRM means better conversations.
On-shore data storage
We take data sovereignty seriously, with strict security measures and the ability to keep customer data on-shore.
Fast speed of answer
Have high call volumes? No worries! We can handle it and we’ll answer your calls in an average of 15 seconds or less.
How inbound call answering works
Set up within minutes
Our instant activation and simple setup means our agents can be answering your calls within minutes. Simply tell us how you’d like us to answer your calls and how you’d like to receive messages. For more complex setups, including conditional call scripting, our team is here to assist.
Customer calls you
By you enabling call forwarding to the unique number we provide, we’ll know when an incoming call is for your business. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional agents will answer your business calls, 24/7 if you wish, in an average of 15 seconds or less and using your preferred greeting to provide a seamless experience for your customers.
We send messages
In addition to having access to a call log updated in real-time via our desktop portal or smartphone app, after each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, number and what they’ve called about.
Your tools are our tools
Our agents have vast experience using the software shown below – online calendars, appointment booking platforms, CRMs, customer service software and collaboration tools – and we can also set you up with an OfficeHQ calendar, custom-build a webform for lead submission or utilise an existing webform.
Need outbound calling too?
Many of our call centre clients pair inbound answering with outbound calling – appointment confirmations, lead follow-ups, customer surveys and event coordination, all handled by the same Australian-based team using the same contact number. That means your business sounds consistent on every call, in or out.
Common uses
Ad-hoc and on-demand calls
Rapid response outreach for special projects, urgent updates or time-sensitive needs.
Appointment management
Scheduling, confirmations, rescheduling, reminders and event registrations.
Website enquiry responses
Callbacks for form submissions and returning missed calls to capture every opportunity.
Sales-driven outreach
Referral management, lead qualification and lead nurturing to help you convert more opportunities.
Customer care and retention
Post-service check-ins, satisfaction surveys and service updates to keep customers engaged.
Sales and proposal follow-ups
Follow-ups on quotes, proposals, and document or signature requests to keep deals moving.
The result is stronger customer relationships, higher conversion rates
and more time for you to focus on your business.
Have something else in mind?
Get in touch to discuss your needs.
Common uses
Ad-hoc and on-demand calls
Rapid response outreach for special projects, urgent updates or time-sensitive needs.
Appointment management
Scheduling, confirmations, rescheduling appointments, and event registrations or reminders.
Website enquiry responses
Callbacks for form submissions and returning missed calls to capture every opportunity.
Customer care and retention
Post-service check-ins, satisfaction surveys and service updates to keep customers engaged.
Sales-driven outreach
Referral management, lead qualification and lead nurturing to help you convert more opportunities.
Sales and proposal follow-ups
Follow-ups on quotes, proposals, and document or signature requests to keep deals moving.
Have something else in mind?
Get in touch to discuss your needs.
FAQs
Bespoke call centre services designed around your specific needs
We provide inbound and outbound call centre services for large companies, corporations and non-profit organisations. We are also equipped to handle council call centre and government call centre needs.
No matter what inbound or outbound call centre solution you require, your call volumes or the complexity of your calls, we’re ready and willing to create a package to suit.
Request a custom quote today.
Bundle your call centre services
+ Phone numbers
Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.
+ Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put OfficeHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put OfficeHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with friendly call centre agents able to take messages and transfer calls based on your availability settings.