APA member exclusive:
10% off call answering for your physio clinic*

Have Australian-based virtual receptionists answer your calls when you can’t and schedule your appointments, whether 24/7 or simply when your in-house receptionist is busy or unavailable. Quote the promo code APA10 to save.


What would it mean if your clinic never missed a call?

What would it mean if your clinic never missed a call?

Australian Physiotherapy Association endorsed partner

If you’re an Australian Physiotherapy Association (APA) member who’s a private practice owner, practitioner or principal, you’ll realise it’s business-critical for every phone call to your clinic to be answered. Unfortunately, even if you employ a full-time receptionist, this rarely happens.

Yet it is possible! With OfficeHQ’s friendly, professional virtual receptionists always on call, whether 24/7 or simply providing overflow coverage, you’ll never miss an opportunity to connect with an existing patient or schedule a consultation with a new patient. Best of all, it’s an extremely cost-effective solution.

From simply taking messages to answering FAQs and scheduling appointments, we can assist. All for a fraction of the cost of a full-time employee. And even if you already have an in-house receptionist, but need assistance when they’re busy, at lunch, on holidays or off sick, we have the solution!

More than 450 healthcare industry businesses across Australia already trust in OfficeHQ to handle call answering on their behalf. With no missed calls, they benefit from greater patient satisfaction, an enhanced reputation, a competitive edge and, ultimately, increased profitability.

In-depth experience in providing patients with the utmost care over the phone

Take bookings over the phone 24/7

Weekends, after-hours, public holidays … we’ll look after your patients 24/7, whenever they call.

Flexible overflow & holiday cover

Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.

Appointment Icon

Appointment scheduling in your tools

We use your practice management software to schedule your patients’ appointments in available timeslots.

Patient intake assistance

We can gather patient information prior to their first visit, manage fee enquiries and advise specialist services.

Knowledgeable team

Our appointments specialists easily field questions on Medicare rebates, HICAPS benefits and cancellation policies.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our physiotherapy clinic virtual reception service works


Your tools are our tools

Our MyDiary plans integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.

Ensure your patients always connect with a real person and receive the ultimate care

On a MyDiary plan our team of appointment-scheduling specialists will look after your calls in a courteous and confidential manner, with the empathy required to ensure your patients always feel valued and confident they’re in good hands.

Try our live call answering services for free, excluding appointment booking, for 7 days (no credit card required). Or call 1300 267 937 to activate a MyDiary month-to-month subscription today.

Quote the promo code APA10 to save 10%* off standard pricing for your OfficeHQ answering service subscription as an APA member.

* Note: the saving is capped at $100 per month.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails or faxes instantly emailed to you both for convenience and to ensure no important communications are ever missed.

What our healthcare industry clients love

We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.
Rachel Nazha, Complete Dental Care
We’re assured in knowing we’ll never miss an important call or potential appointment, all for a fraction of the cost of having our own receptionist.
Tom Lombardo, SportsLink Physiotherapy
We have converted nearly all prospects into clients though OfficeHQ, rather than 50% when using standard message bank.
Nick Carter, Lotus Creek Psychology

Trusted by more than 450 healthcare businesses across Australia

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company and we have Australian-based receptionists answering all calls for businesses in Australia.

Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

OfficeHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.

Yes.  You can subscribe just to Live Call Answering plan or you can bundle with a phone number, IVR or virtual address service.

Set up can take as little as a few minutes.  For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you.  Either way, it only takes a few minutes to get started.  Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test and have us answer your phone FREE for 7 days.

Remember to quote the promo code APA10 when signing up to save 10% off standard pricing for your subscription (capped at $100 per month) should you upgrade to a paid answering service plan.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test and have us answer your phone FREE for 7 days.

Remember to quote the promo code APA10 when signing up to save 10% off standard pricing for your subscription (capped at $100 per month) should you upgrade to a paid answering service plan.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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