APA member exclusive:
10% off call answering for your physio clinic*
Have professional virtual receptionists answer your calls when you can’t and schedule your appointments, whether 24/7 or simply when your in-house receptionist is busy or unavailable.
Australian Physiotherapy Association members can simply quote the promo code APA10 to save!
What would it mean if your clinic never missed a call?
What would it mean if your clinic never missed a call?
If you’re an Australian Physiotherapy Association (APA) member who’s a private practice owner, practitioner or principal, you’ll realise it’s business-critical for every phone call to your clinic to be answered. Unfortunately, even if you employ a full-time receptionist, this rarely happens.
Yet it is possible! With OfficeHQ’s friendly, professional virtual receptionists always on call, whether 24/7 or simply providing overflow coverage, you’ll never miss an opportunity to connect with an existing patient or schedule a consultation with a new patient. Best of all, it’s an extremely cost-effective solution.
From simply taking messages to answering FAQs and scheduling appointments, we can assist. All for a fraction of the cost of a full-time employee. And even if you already have an in-house receptionist, but need assistance when they’re busy, at lunch, on holidays or off sick, we have the solution!
More than 450 healthcare industry businesses across Australia already trust in OfficeHQ to handle call answering on their behalf. With no missed calls, they benefit from greater patient satisfaction, an enhanced reputation, a competitive edge and, ultimately, increased profitability.
In-depth experience in providing patients with the utmost care over the phone
Take bookings over the phone 24/7
Weekends, after-hours, public holidays … we’ll look after your patients 24/7, whenever they call.
Flexible overflow & holiday cover
Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.
Appointment scheduling in your tools
We use your practice management software to schedule your patients’ appointments in available timeslots.
Patient intake assistance
We can gather patient information prior to their first visit, manage fee enquiries and advise specialist services.
Knowledgeable team
Our appointments specialists easily field questions on Medicare rebates, HICAPS benefits and cancellation policies.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
How our physiotherapy clinic virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Your tools are our tools
Our MyDiary plans integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.
Ensure your patients always connect with a real person and receive the ultimate care
On a MyDiary plan our team of appointment-scheduling specialists will look after your calls in a courteous and confidential manner, with the empathy required to ensure your patients always feel valued and confident they’re in good hands.
Try our live call answering services for free, excluding appointment booking, for 7 days (no credit card required). Or call 1300 267 937 to activate a MyDiary month-to-month subscription today.
Quote the promo code APA10 to save 10%* off standard pricing for your OfficeHQ answering service subscription as an APA member.
* Note: The saving is capped at $100 per month and is an introductory offer that applies to the first 12 months following activation.
FAQs
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
What our healthcare industry clients love
Trusted by more than 450 healthcare businesses across Australia
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test and have us answer your phone FREE for 7 days.
Remember to quote the promo code APA10 when signing up to save 10% off standard pricing for your subscription (capped at $100 per month for 12 months from activation date) should you upgrade to a paid answering service plan.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test and have us answer your phone FREE for 7 days.
Remember to quote the promo code APA10 when signing up to save 10% off standard pricing for your subscription (capped at $100 per month for 12 months from activation date) should you upgrade to a paid answering service plan.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.