Reliable AI receptionist with human backup

Our AI receptionist answers calls the moment they come in, collecting details, taking messages, sharing information and more. If a caller needs a real person, a live receptionist is ready to step in.

How we sound
How we sound
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What is AI + Receptionist answering?

We give your business the best of both worlds.
Your calls are answered instantly by your preferred AI virtual receptionist who can greet callers, take messages, answer questions and even transfer calls.

If your AI agent gets stuck or a caller prefers to speak with a real person, a live receptionist can seamlessly take over. It’s a simple, reliable way to make sure your calls are always answered while keeping costs low.

Some of our features

  • Answer every call instantly
  • Available 24/7
  • Personalised greetings
  • Live receptionist backup
  • Answers common questions
  • Use info from your website
  • Transfer calls
  • Take and send messages
How we sound
Start a free trial

Some of our features

  • Answer every call instantly
  • Available 24/7
  • Personalised greetings
  • Live receptionist backup
  • Answers common questions
  • Use info from your website
  • Transfer calls
  • Take and send messages
How we sound
Start a free trial

Key benefits of our AI answering service

24/7 availability

Your AI receptionist answers every call straight away so your business is covered 24/7 with no missed opportunities.

Human backup

If your AI gets stuck or someone prefers to speak to a person, the call is smoothly handed over to a live receptionist.

Incredibly affordable

Get the benefits of a dedicated receptionist without the high cost, with AI smartly managing your calls.

Instant answering

Your AI receptionist picks up immediately, giving callers a prompt, professional experience from the first ring.

Meet the team

Hear Maya

Meet Maya

Confident, calm and clear when it counts.
Maya handles sensitive calls with care and professionalism.

Personality traits:

  • Clear and articulate
  • Professional, proactive and composed
  • Great at guiding callers with reassurance

Best fit industries:

  • Healthcare
  • Legal
  • Finance

Hear Katie

Meet Katie

Your go-to for warm, friendly service with a smile.
Katie’s got your front desk covered with charm and speed.

Personality traits:

  • Warm & conversational
  • Friendly, fast & empathetic
  • Confident with product or service details

Best fit industries:

  • Retail
  • eCommerce
  • Hospitality

Hear Charlie

Meet Charlie

Reliable, steady and always on task.
Charlie’s the one you want when the calls come fast and the pressure’s on.

Personality traits:

  • Calm and steady tone
  • Clear, responsive and dependable
  • Focused on keeping things moving smoothly

Best fit industries:

  • Real estate
  • HVAC
  • Building and trades

Meet the team

Meet Maya

Confident, calm and clear.
Maya handles sensitive calls with care and professionalism.

Hear Maya
Speak to Maya

Personality traits:

  • Clear and articulate
  • Professional, proactive and composed
  • Great at guiding callers with reassurance

Best fit industries:

  • Healthcare
  • Legal
  • Finance

Meet Katie

Warm, friendly service with a smile.
Katie’s got your front desk covered with charm and speed.

Hear Katie

Personality traits:

  • Warm & conversational
  • Friendly, fast & empathetic
  • Confident with product or service details

Best fit industries:

  • Retail
  • eCommerce
  • Hospitality

Meet Charlie

Reliable, steady and always on task.
Charlie’s the one you want when the calls come fast and the pressure’s on.

Hear Charlie

Personality traits:

  • Calm and steady tone
  • Clear, responsive and dependable
  • Focused on keeping things moving smoothly

Best fit industries:

  • Real estate
  • HVAC
  • Building and trades
Start a free trial
Start a free trial

Call our dedicated number to speak with Maya!

She’s ready to answer your questions about:
Your calls are answered instantly by your preferred AI virtual receptionist who can greet callers, take messages, answer questions and even transfer calls.

  • How it works
  • What is costs
  • How we can help your business

Want a follow-up from a real person?
Just let her know and she’ll take your details for our team to contact you.

Phone (03) 6413 4519

Call our dedicated number to speak with Maya!

Phone (03) 6413 4519

She’s ready to answer your questions about:
Your calls are answered instantly by your preferred AI virtual receptionist who can greet callers, take messages, answer questions and even transfer calls.

  • How it works
  • What is costs
  • How we can help your business

Want a follow-up from a real person?
Just let her know and she’ll take your details for our team to contact you.

How it works

1 AI Solution Setup 2 You Divert 3 We answer for you 4 We deliver your messages

You Divert

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Your AI receptionist answers calls using your chosen voice and greeting, creating a consistent and seamless experience for your customers. It can provide business, product or pricing information, or take down required details. If a caller prefers a real person or the AI gets stuck, a live Australian-based receptionist is ready to step in to transfer the call or take a message, just as you’ve specified.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

MyAI Receptionist packages

Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MyAI Receptionist
$15*

per month

Pay as you go

$1.50/call*

Great for reception overflow or intermittent use

Enquire now
MyAI Receptionist 20
$40*

per month

Includes 20 calls

Excess calls $1.50/call*

Ideal for mobile professionals and sole traders

Enquire now
Most Popular
MyAI Receptionist 50
$75*

per month

Includes 50 calls

Excess calls $1.50/call*

Perfect for small to medium size businesses

Enquire now
MyAI Receptionist 100
$130*

per month

Includes 100 calls

Excess calls $1.50/call*

Suitable for medium size businesses

Enquire now
MyAI Receptionist 200
$250*

per month

Includes 200 calls

Excess calls $1.50/call*

Suitable for medium to large businesses

Enquire now
MyAI Receptionist 300
$365*

per month

Includes 300 calls

Excess calls $1.50/call*

Suitable for large businesses with higher call volumes

Enquire now
MyAI Receptionist 400
$480*

per month

Includes 400 calls

Excess calls $1.50/call*

Incredible value investment for companies with high call volumes

Enquire now
MyAI Receptionist 500
$600*

per month

Includes 500 calls

Excess calls $1.50/call*

Ultimate value for companies with high call volumes

Enquire now
Higher volume plan
Custom package

for more than 500 calls per month

Please get in touch to request a quote for a MyAI Receptionist package based on your estimated call volumes

Enquire now

* Plus GST. Refer to Terms & Conditions.

FAQs

Your business number is forwarded to our AI receptionist, who answers every call instantly using your chosen voice and custom greeting. The AI interacts naturally with callers, gathers key details such as their name, contact number and reason for calling, and can answer common questions based on information you provide.

If the AI cannot assist or the caller asks to speak with someone, the call is smoothly transferred to one of our live Australian-based receptionists. After the call, you receive a clear summary by email or SMS so you can follow up as needed.

No, not unless you want them to. The AI speaks in a natural, human-like voice and can follow a script that you provide. Most callers will assume they’re talking to your assistant. We also configure the AI to introduce itself however you prefer; some businesses have it say “virtual assistant,” others simply use a name.

If the AI is unsure how to help, it will never frustrate the caller. Depending on your preference, it can either say “Let me take your details and have someone get back to you” (and then send you the inquiry), or automatically forward the call to a human receptionist on our team or to your staff. You’re in control of how these cases are handled, and we continually update the AI’s knowledge from these interactions and your requirements.

Yes. The AI receptionist is always on call, ready to answer inquiries any time, including after hours, weekends or during your lunch break. If a caller needs human support, our live Australian-based receptionists are also available around the clock to step in and assist.

Read more FAQs

Start with a one-month
free trial!

Experience AI answering for yourself.
Read below, or let Maya tell you more about our service!

Free trial overview
Natural language

Our AI receptionist understands and responds to customer inquiries in a human-like manner.

Consistent voice

Choose a name for your receptionist to deliver a consistent caller experience.

Customisable greeting

Create a custom greeting that reflects your company name and brand identity.

Summarised message

Receive a message containing a summary of the call, including important details such as caller’s name, contact details and the reason for their call.

Start with a
one-month free trial!

Experience AI answering for yourself.
Read below, or let Maya tell you more about our service!

Free trial overview

Start today

Sign up now and we’ll contact you to get you set up on your one-month AI call answering free trial!

Sign up now and we’ll contact you to get you set up on your one-month AI call answering free trial!

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Natural language

Our AI receptionist understands and responds to customer inquiries in a human-like manner.

Consistent voice

Choose a name for your receptionist to deliver a consistent caller experience.

Customisable greeting

Create a custom greeting that reflects your company name and brand identity.

Summarised message

Receive a message containing a summary of the call, including important details such as caller’s name, contact details and the reason for their call.

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