How does the AI answering service work?

Your business number is forwarded to our AI receptionist, who answers every call instantly using your chosen voice and custom greeting. The AI interacts naturally with callers, gathers key details such as their name, contact number and reason for calling, and can answer common questions based on information you provide.

If the AI cannot assist or the caller asks to speak with someone, the call is smoothly transferred to one of our live Australian-based receptionists. After the call, you receive a clear summary by email or SMS so you can follow up as needed.