What if a caller asks something the AI can’t answer?

If the AI is unsure how to help, it will never frustrate the caller. Depending on your preference, it can either say “Let me take your details and have someone get back to you” (and then send you the inquiry), or automatically forward the call to a human receptionist on our team or to your staff. You’re in control of how these cases are handled, and we continually update the AI’s knowledge from these interactions and your requirements.