Trusted by more than 500 Australian real estate and property management agencies to handle call answering
OfficeHQ has in-depth industry experience providing Australian-based 24/7 virtual reception services for clients in the real estate and property sector. Whether you specialise in real estate sales, property management or commercial leasing, OfficeHQ can tailor business communication solutions that are cost-effective for individual agencies looking for a competitive edge through to large franchise groups that require a seamless extension of their brand. From simply taking messages or transferring calls when your availability permits, to providing auction times or property listing details, answering other FAQs or scheduling appointments, we can assist. We can even implement complex call scripting for lead qualification and prioritisation purposes.
Increase Your Agency’s Profitability
Missed calls can cost new business, while greater client satisfaction can mean referrals and repeat business. Have our Australian-based receptionists answer your calls around the clock and never miss opportunities related to new sales listings or growing your rent roll. All for a fraction of a cost of hiring a full-time receptionist.
Flexible Service & Easy To Scale
Does your real estate agency have an in-house receptionist? You can opt to have us answer your calls only when you need us to. For example, handling call overflow and after-hours calls or providing lunch break and holiday relief. You can also easily scale your call answering service up (or down) as your agency’s needs change.
Messaging & Call Transfer Options
Choose to receive messages by email or SMS and tailor your call routing, including having certain calls handled differently out-of-hours (such as escalation management for tenant emergencies). You can change preferences and call transfer availability in real-time, at any time.
Hassle-Free Appointment Booking
Your team and your callers will enjoy seamless communication. Client intake forms can be completed in various CRMs while appointment scheduling for property appraisals, property inspections or client meetings can be handled in your agency’s preferred calendar (eg Calendly).
Prioritise Seller or Landlord Calls
With complex call scripting, we can easily handle call screening and ensure important calls are prioritised appropriately (such as calls from sellers or landlords). This can include vetting callers to help qualify leads.
Confidentiality & Data Security
At OfficeHQ, we take confidentiality of client information seriously and implement strict data protection practices. While our services deliver a human touch, our systems won’t compromise your data security.
No Lock-In Contracts
With month-to-month subscriptions, you always remain in complete control. At OfficeHQ, we are so confident our solutions will improve your efficiency we offer month-to-month subscriptions with no cancellation fees or lock-in contracts.
7-Day Free Trial
Try before you buy. All new OfficeHQ customers can opt-in for a 7-Day Free Trial of our MyReceptionist phone answering service, which includes call transfers and messaging for multiple staff as required, without having to provide a credit card.
We’re ready when you are. Our virtual receptionists are ready to step in and start answering your calls within minutes of activating your service.
Excellent Customer Service
We’re here to help. Our customer service team of telephony experts are always on hand to help you with any aspect of your service.