Real Estate Answering Service

Whether you're a real estate or property management professional, you no doubt realise how vitally important it is that your phone calls are always answered. OfficeHQ's 24/7 answering service for real estate means highly professional, Australian-based virtual receptionists are always on call to answer your phone ... anytime, anywhere, anyhow.

Trusted by more than 500 Australian real estate and property management agencies to handle call answering

OfficeHQ has in-depth industry experience providing Australian-based 24/7 virtual reception services for clients in the real estate and property sector. Whether you specialise in real estate sales, property management or commercial leasing, OfficeHQ can tailor business communication solutions that are cost-effective for individual agencies looking for a competitive edge through to large franchise groups that require a seamless extension of their brand. From simply taking messages or transferring calls when your availability permits, to providing auction times or property listing details, answering other FAQs or scheduling appointments, we can assist. We can even implement complex call scripting for lead qualification and prioritisation purposes.

Increase Your Agency’s Profitability

Missed calls can cost new business, while greater client satisfaction can mean referrals and repeat business. Have our Australian-based receptionists answer your calls around the clock and never miss opportunities related to new sales listings or growing your rent roll. All for a fraction of a cost of hiring a full-time receptionist.

Flexible Service & Easy To Scale

Does your real estate agency have an in-house receptionist? You can opt to have us answer your calls only when you need us to. For example, handling call overflow and after-hours calls or providing lunch break and holiday relief. You can also easily scale your call answering service up (or down) as your agency’s needs change.

Messaging & Call Transfer Options

Choose to receive messages by email or SMS and tailor your call routing, including having certain calls handled differently out-of-hours (such as escalation management for tenant emergencies). You can change preferences and call transfer availability in real-time, at any time.

Hassle-Free Appointment Booking

Your team and your callers will enjoy seamless communication. Client intake forms can be completed in various CRMs while appointment scheduling for property appraisals, property inspections or client meetings can be handled in your agency’s preferred calendar (eg Calendly).

Prioritise Seller or Landlord Calls

With complex call scripting, we can easily handle call screening and ensure important calls are prioritised appropriately (such as calls from sellers or landlords). This can include vetting callers to help qualify leads.

Confidentiality & Data Security

At OfficeHQ, we take confidentiality of client information seriously and implement strict data protection practices. While our services deliver a human touch, our systems won’t compromise your data security.

Check out our real estate virtual reception phone answering solutions below.

A professional live call answering and messaging service, perfectly suited to individual licensed real estate agents or smaller boutique real estate agencies
  • Calls answered in your name, by professional, Australian-based receptionists, 24/7
  • Messages and caller details delivered instantly to your email or mobile, so you can respond when you’re able to do so
  • Free web portal and mobile app to manage your calls on the go
  • Use your existing number or the free local number we provide (note: unique additional local virtual phone numbers, or toll-free 1800 and 1300 numbers, are also available for tracking campaigns or for providing the impression of a national presence)
  • Have us answer all calls or just at busy times, after-hours or during holidays – no lock-in contracts

From just $15* per month


Perfect for real estate and property management agencies of all sizes who want personalised phone answering, call transfers and messaging for multiple staff
All features of the MessageExpress package, plus:
  • Completely customisable greeting of your choice
  • Tailored call handling for an unlimited number of employees or departments
  • Messages and caller details delivered instantly via email or mobile, to multiple recipients
  • Calls announced and transferred, depending on availability, to wherever you or your employees are in the world
  • Option to collect additional information from your caller and provide basic information about your agency
  • Easy to use web portal and mobile app so you can update your availability instantly, anytime

From just $20* per month


Perfect when you need appointments booked, CRMs updated or more information captured from your callers
All features of the MyReceptionist package, plus any combination of
  • Appointment bookings, cancellations and general real estate agent or property manager diary management – in the tool of your choice
  • Quote fees and commissions (where appropriate) and processing rent payments
  • Provide auction times or details of property listings
  • Complete online forms or CRM data entry
  • Collect up to 11 pieces of information from your callers, as advised by you, such as the property address they’re calling about and whether they’re a seller, buyer, landlord, tenant or prospective tenant
  • Answer FAQs and provide information about your agency, as scripted and advised by you
  • Need something else? Just ask and we can tailor a solution!

From just $45* per month



Because we understand the importance of a great first impression, we take great pride in calls being answered by our virtual receptionists in less than 10 seconds on average. In addition to live telephone answering and the provision of virtual phone numbers for real estate agencies and other clients within the property industry, OfficeHQ also has automated messaging solutions and can register virtual addresses as required.


What real estate phone answering clients say

“In real estate our customers call between 8am and 8pm, well outside standard business hours. We need to be totally confident that all our customer calls are responded to quickly. We have been using OfficeHQ for more than six years now and see the service as a seamless extension of our business. I really believe engaging a receptionist on staff couldn’t match the service OfficeHQ provides. The cost benefit of using OfficeHQ for a small business like ours is fantastic; it has all the advantages of a full time receptionist, without the cost or need to manage another staff member.”
– GC Real Estate


More reasons to partner with OfficeHQ for your outsourced virtual reception solution

No Lock-In Contracts

With month-to-month subscriptions, you always remain in complete control. At OfficeHQ, we are so confident our solutions will improve your efficiency we offer month-to-month subscriptions with no cancellation fees or lock-in contracts.

7-Day Free Trial

Try before you buy. All new OfficeHQ customers can opt-in for a 7-Day Free Trial of our MyReceptionist phone answering service, which includes call transfers and messaging for multiple staff as required, without having to provide a credit card.

Instant Activation

We’re ready when you are. Our virtual receptionists are ready to step in and start answering your calls within minutes of activating your service.

Excellent Customer Service

We’re here to help. Our customer service team of telephony experts are always on hand to help you with any aspect of your service.

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