Luisa Di-Finizio

Chief Operating Officer (COO)

Luisa joined OfficeHQ in May 2018 and is responsible for call centre operations in Australia, the US and UK. Luisa works closely with our team leaders, and their locally-based teams of virtual receptionists, to grow and deliver the premium receptionist experience we provide for our clients’ callers. Delighted to have the honour of making the acceptance speech at the 2021 Sunshine Coast Business Awards, Luisa says: “The OfficeHQ team is highly engaged and there’s a great culture. I truly believe the possibilities are limitless.” Originally from Scotland, Luisa has extensive experience overseeing contact centre operations in various locations around the world, including senior roles at blue chip companies including Commonwealth Bank, Serco and Barclays.

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