Do you know what your callers are expecting when they pick up the phone to make contact with your business?
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When asked what they expect, callers responded:
So, what do callers find irritating?
Did you know that 89% disregarded a business at least once in the last 12 months because they had a bad caller experience?
That's a lot!
So what can be described as a bad experience
Callers will hang-up and call another business especially if the person answering lacks courtesy, professionalism, knowledge and the ability to be helpful!
So, are you interested in reading the full report?
Thank you very much for your time.
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