Reliable answering services for Sydney businesses

Have business calls answered seamlessly by professional virtual receptionists. Welcome to OfficeHQ, the most trusted answering service for Sydney businesses.

We help your business thrive, by connecting you with customers … anytime, anywhere, anyhow

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

Fast speed of answer

Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.

Customised greetings

Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

7-day free trial

Instantly activate and set up your call answering service to have us start taking care of your customer calls.

Australia’s leading virtual
reception solutions provider

Australia’s leading virtual reception solutions provider

We answer business telephone calls for thousands of clients in Sydney, Newcastle, Wollongong, regional NSW, the ACT and throughout Australia.

Our clients include sole traders and home-based businesses, other small businesses across various industries, large corporations, and government departments. We offer packages to cater for different needs and budgets, including PAYG and pay-per-call plans.

What our Sydney customers say

Sydney | Melbourne | Brisbane | Sunshine Coast | Adelaide | Perth

Sydney | Melbourne | Brisbane
Sunshine Coast | Adelaide | Perth

I can’t tell you how great it’s been to work with OfficeHQ. I can now actually go on vacation without worrying about answering the phone. Two big thumbs up!
Christian Sculthorp 1 month ago
Really great service for small businesses. Prompt, helpful and lots of ways to keep your business running without you needing to be in the room.
Ellen Baron 7 months ago
Great company … has been very handy for our small business especially with staff taking leave or when they are off sick. We switch it on and off as we require.
Paul Bowles 11 months ago
Thanks OfficeHQ for answering our business calls in a professional manner for the last 12 years … recommend them to any business looking for a virtual receptionist.
Peter Gibbons 1 year ago
We have been working with OfficeHQ for over 8 years … it has been the best financial business decision we have made! We save 93% of a receptionist wage each year!
Bostock Pools 1 year ago
OfficeHQ has been one of the best business and lifestyle decision I have ever made. Saves my team and I heaps of time … well worth the investment!
Andre Quin 1 year ago
High-quality receptionists that make running your business a breeze. Don’t bother going anywhere else for your messaging services, these are guys rock.
Graham George 1 year ago

Trusted by Sydney businesses of all sizes

Trusted by Sydney
businesses of all sizes

How our call answering service works

Hear how we sound

Your free guide to call answering

New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business

Your free guide to call answering

New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business

Your free guide to call answering

New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business

We do far more than just take messages

Our answering services can include taking payments, inputting data into your CRM or raising support tickets in customer service software. Even scheduling appointments using your preferred online calendar or practice management software. On a MyAssistant or MyDiary plan, your tools are our tools!

Answering service FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, calls are always answered by our team in Australia whenever possible – and that’s the case for the majority of calls – with overflow support available from our teams in the UK and the US during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

Need a virtual address in Sydney or elsewhere?

Whether you’re wanting to keep your residential address private, make your business appear larger or provide increased confidence to interstate prospects, OfficeHQ can provide prestigious CBD office addresses across Australia.

Register a virtual office address in Sydney, other state capitals or regional Australia for as little as $2 a day.

Other available bundle options

Phone numbers

Set up additional local numbers for different states or 1300/1800 numbers.

Custom-built IVR

Have calls handled differently based on which menu option the caller selects.


Don’t need live answering 24/7? Have after-hours voicemail sent to your inbox.

We’d love to help your business too!

Have questions? Please fill in your details below and we’ll be in touch. Want to put our live call answering services to the test? Sign up now to a 7-day free trial.

Have questions? Please fill in your details and we’ll be in touch.

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OfficeHQ Sydney

Address: Suite 1B, Level 16/56 Pitt St, Sydney NSW 2000, Australia
02 8231 6600 or 1300 267 937

OfficeHQ Sydney

Address: Suite 1B, Level 16/56 Pitt St, Sydney NSW 2000, Australia
02 8231 6600 or 1300 267 937

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