Are virtual receptionists a good fit for your business?

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Searching for innovative solutions to enhance your business’s operations and customer service? Have you considered outsourcing inbound call answering to experts in this field?

Savvy business owners use virtual receptionists to streamline communications, improve customer satisfaction and boost efficiency. So, could a live call answering service be a game changer for your business too?

Below we will answer some key questions related to virtual reception solutions.

What industries in Australia can benefit from business answering services?

Virtual receptionists in Australia can bring substantial benefits to a wide range of industries. Whether you’re running a law firm, real estate agency, medical clinic, cleaning company, e-commerce store, or any other type of business, virtual receptionists can play a pivotal role in improving your customer experience.

From taking messages, handling simple enquiries and transferring important calls if you’re available to talk, through to taking orders and scheduling appointments, virtual receptionists can be a valuable asset. Regardless of your industry.

At OfficeHQ, our Australian-based virtual receptionists answer calls for clients across many different industries. These include, but are not limited to:

  • Accounting
  • Advertising and marketing
  • Allied healthcare
  • Automotive
  • Cleaning
  • Construction
  • E-commerce
  • Education
  • Dental
  • Financial services
  • Fitness
  • Hospitality
  • Insurance
  • IT
  • Legal
  • Manufacturing
  • Medical
  • Non-profit
  • Plumbing, electrical and other trades
  • Professional services
  • Real estate
  • Recruitment
  • Renewable energy
  • Retail
  • Security
  • Transport
  • Travel

How do businesses benefit from 24/7 call answering?

By having your business phone calls answered by a virtual receptionist at any time of day or night, your customers can speak to an actual human whenever it’s convenient for them to call. This means they receive assistance when they need it, regardless of time zones or public holidays.

OfficeHQ’s virtual reception services offer 24/7 availability, but you’re always in control. You can choose to have inbound calls answered for you:

  • Only during business hours
  • Only after-hours (including on weekends and public holidays)
  • At any time

What are the key features of a virtual reception service?

Business answering services can go far beyond simple message-taking. To enhance your business operations, it’s possible to have OfficeHQ virtual receptionists handle:

  • Common enquiries
  • Call screening
  • Warm call transfers
  • Quoting of fees
  • Taking of payments
  • Inputting of data into your CRM
  • Appointment scheduling
  • Calendar management

The ability to guide call flows using conditional scripting is also available.

Entrepreneurs can benefit in many ways by using a live call answering service, such as OfficeHQ, for their startup.

Is a virtual reception service suitable for Australian startups and small businesses?

Absolutely! Virtual reception services are just as relevant and beneficial for startups and small businesses as SMEs and major corporations.

For an Australian startup or small business, including sole traders, a live call answering service can:

  • Convey a professional image
  • Improve customer service
  • Prevent hefty wage costs
  • Minimise distractions
  • Enable greater focus on core business activities

Flexibility and the ability to scale with demand also make using virtual receptionists an ideal choice for startups and small businesses.

OfficeHQ tailors packages for businesses of different sizes, including:

  • PAYG options for intermittent use
  • Plans catering for low call volumes
  • Plans catering for higher call volumes

Is managing appointments with virtual receptionists in Australia possible?

Yes, virtual receptionists can efficiently manage appointment scheduling for your business, whether you’re a medical centre, healthcare clinic, real estate agency or any other type of businesses needing to have consultations or meetings scheduled over the phone.

OfficeHQ’s Australian-based virtual receptionists can access your calendar, book appointments, handle cancellations and even manage waitlists.

This can be invaluable in organising your team’s schedule, reducing no-shows, and ensuring a seamless customer experience.

At OfficeHQ, appointment-scheduling virtual receptionists are available on a MyDiary plan.

How simple is signing up for a virtual receptionist service in Australia?

Setting up a live call answering service isn’t as complicated as you might expect. In fact, for most businesses in Australia, it’s a breeze!

With instant account activation on OfficeHQ’s free trial, it’s possible to have professional receptionists answering your calls within a matter of minutes!

Provide business details, set preferences and outline any specific instructions for the receptionists. Then simply forward your business calls to the number supplied by OfficeHQ. An easy-to-follow onboarding guide makes the process very straightforward.

What distinguishes OfficeHQ from other virtual reception services in Australia?

OfficeHQ is a global leader in virtual reception services, having started our operations in Sydney before expanding to the US, the UK and New Zealand. We’ve been providing solutions for businesses of all sizes since 2003, continually innovating and endlessly striving to improve.

We stand out from other Australian answering service companies because of our commitment to excellence. Our success stems from our robust technology and highly-trained Australian-based receptionists, who are all employees rather than contractors. And we seize every opportunity to help our clients’ businesses thrive.

As a global leader in virtual reception services, we also offer:

  • Transparent pricing
  • A 7-day free trial
  • No lock-in contracts


Virtual receptionists have become a crucial part of modern business operations across Australia, offering myriad benefits across various industries.

From startups to established enterprises, and with 24/7 availability, an OfficeHQ live call answering service can elevate your customer experience and streamline your business processes.

If you’re looking to enhance your business’s image and efficiency, try integrating virtual receptionists into your operations today.

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Fred McKie is a former News Limited journalist who owned and operated a commercial photography business in southeast Queensland for several years before becoming a digital marketing professional. He joined our Sunshine Coast head office team in 2021 as OfficeHQ's Website & Digital Marketing Co-ordinator and is thrilled to be a part of a company that helps businesses thrive.

Our services are designed for any sized business.

Our clients range from small businesses and medium enterprises to large corporations and governments. Our services have various packages and bespoke solutions are available to suit high-volume or high-complex accounts.

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