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Save 30% on your business call answering

Use code BF30 to claim discounted virtual reception services for 3 months. Hurry! Limited-time offer.

* Conditions apply

Save 30% on your business call answering

Use code BF30 to claim discounted virtual reception services for 3 months. Hurry! Limited-time offer.

* Conditions apply

Save 30% on your business call answering

Use code BF30 to claim discounted virtual reception services for 3 months. Hurry! Limited-time offer.

* Conditions apply

With our Black Friday & Cyber Monday deal, there’s never been a better time to join OfficeHQ

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Pay-per-call options

Our transparent pricing and pay-per-call options help ensure you have the most affordable answering service possible.

Instant emails or texts

Immediately receive a message by email or SMS after each call, including caller details and the reason for their call.

Mobile app & portal

Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Claiming your virtual reception service discount is so easy

Simply use the promo code BF30 when signing up for a 7-day free trial and we’ll give you 30% off* your call answering subscription for the first 3 months if you upgrade.

If you want to sign up for a month-to-month subscription immediately, without a trial, simply mention the code when you speak to our team.

* Conditions: Subscription discount for 3 months applies for new customers only. Not available with any other offer. Promo code BF30 must be quoted in advance of the customer’s free trial or paid subscription commencing before 11.59pm AEST on Monday, 2 December, 2024. Free triallists must upgrade to paid subscription by 11.59pm AEST on Monday, 9 December, 2024, for offer to remain valid. Saving capped at $50 per month.

Solutions for every business

Whether you need a simple message service or a virtual receptionist to answer FAQs, take orders, input leads into your CRM or book appointments, we have a solution to suit. Compare our services below.

  MessageExpress MyReceptionist MyAssistant MyDiary
Compare our
Black Friday live call
answering
offers

Call answering and message taking for one individual or team.

First 3 months
from $13.30* per month with code BF30
(then from $19* per month)

See all plans

Messages, support and call transfers for multiple staff or departments.

First 3 months
from $20.30*per month with code BF30
(then from $29* per month)

See all plans

Tailored scripting and virtual assistance for unlimited staff or departments.

First 3 months
from $34.30*per month with code BF30
(then from $49* per month)

See all plans

Appointment booking, using your preferred software, for unlimited staff or departments.

First 3 months
from $34.30*per month with code BF30
(then from $49* per month)

See all plans

24/7 live call answering availability
Australian-based receptionists
Caller greeting Personalised Fully customised Fully customised Fully customised
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Email or SMS messages
Mobile app & portal
1300/1800 number add-on option
No lock-in contract
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Diary management      
  About MessageExpress Enquire now About MyReceptionistTry our 7-day free trial About MyAssistantEnquire now About MyDiaryEnquire now

* Plus GST. Refer to our standard Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

First 3 months from $13.30/month
  • Australian-based receptionists
  • Personalised greeting
  • Instant email or SMS messages
  • One person or team listed as message recipient
  • No lock-in contract
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

First 3 months from $20.30/month
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

First 3 months from $34.30/month
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online form submissions
  • Quote fees & take payments

MyDiary

Appointment booking, using your preferred software, for unlimited staff or departments.

First 3 months from $34.30/month
  • Australian-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online forms
  • Quote fees & take payments
  • Appointment scheduling
  • Diary management

* Plus GST. Refer to our standard Terms & Conditions.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

How our answering services work

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

Set up can take as little as a few minutes.  For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you.  Either way, it only takes a few minutes to get started.  Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

The live call answering free trial is based on the MyReceptionist service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.

What our customers say on Google

OfficeHQ has helped my business for 16 years. They offer a great service with authentic receptionists answering our calls with respect and taking care with details.
Steve Bennett 1 month ago
I have used these guys for 6 years and have been so happy with their assistance, making sure I never miss a work call and my clients are always looked after.
Jared Park-Ross 2 months ago
A first-class virtual reception service. We never missed a call and all after-hours enquiries were handled very professionally.
James Hatzimoisis 2 months ago
It’s been 2 months of using your off-site receptionist service and I am very pleased with the feedback I received from my patients about their interactions with HQ.
David Richardson 4 months ago
We have engaged OfficeHQ for 7 years for our business and they have been excellent. Their reception staff have been courteous and great ambassadors for our business.
Carl L 5 months ago
They have made business life so much easier to run. They are also very quick to amend any issues we may see to ensure our business runs smoothly.
Christopher Rickson 7 months ago
I can’t tell you how great it’s been to work with OfficeHQ. I can now actually go on vacation without worrying about answering the phone. Two big thumbs up!
Christian Sculthorp 9 months ago

Trusted to answer calls by Australian businesses of all types & sizes


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Want to try our call answering services for free?

Put Australia’s leading virtual reception solution to the test! We’re ready to answer your phone FREE for 7 days.

Simply use the promo code BF30 when signing up before 11.59pm AEST on Monday, 2 December, 2024 and we’ll also give you 30% off your call answering services for the first 3 months after you upgrade to a paid subscription (savings capped at $50 per month).

Discount only available to new customers and not available with any other offer. Free triallists must upgrade to paid subscription by 11.59pm AEST on Monday, 9 December, 2024, for offer to remain valid.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

Want to try our call answering services for free?

Put Australia’s leading virtual reception solution to the test! We’re ready to answer your phone FREE for 7 days.

Simply use the promo code BF30 when signing up before 11.59pm AEST on Monday, 2 December, 2024 and we’ll also give you 30% off your call answering services for the first 3 months after you upgrade to a paid subscription (savings capped at $50 per month).

Discount only available to new customers and not available with any other offer. Free triallists must upgrade to paid subscription by 11.59pm AEST on Monday, 9 December, 2024, for offer to remain valid.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

🌟 SPECIAL OFFER: PAYG live call answering with bonus calls or minutes    Learn more

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