Services & Solutions

You’re sure to find the perfect solution from our range of featured-packed virtual receptionist, virtual assistant and phone answering services. By leaving the calls to us, you can spend more time growing your business without the worry of missed calls and opportunities. Businesses of all sizes rely on OfficeHQ for a friendly, professional cloud receptionist service experience on every call.

Business Services

Our professional call answering and messaging service, designed to suit one message recipient or team
  • Calls answered in your business name, by professional, Australian-based receptionists, 24/7
  • Messages and caller details delivered instantly to your email or mobile, so you can respond when you’re able
  • Free web portal and mobile app to manage your calls on the go
  • Use your existing number or the free local number we provide. 1300 and 1800 numbers are also available
  • Have us answer all calls or just at busy times, after-hours or during holidays – no lock-in contracts
Perfect for businesses of all sizes who want personalised phone answering, call transfers and messaging for multiple staff

All features of the Message Express package, plus:
  • Completely customisable greeting of your choice
  • Tailored call handling for an unlimited number of employees or departments
  • Messages and caller details delivered instantly via email or mobile, to multiple recipients
  • Calls announced and transferred, depending on availability, to wherever you or your employees are in the world
  • Option to collect additional information from your caller and provide basic information about your company
  • Easy to use web portal and mobile app so you can update your availability instantly, anytime
Perfect when you need appointments booked, CRMs updated or more information captured from your callers

All features of the MyReceptionist package, plus any combination of
  • Appointment bookings, cancellations and general diary management – in the tool of your choice
  • Quoting fees and processing payments
  • Order taking, delivery tracking or provision of warranty information
  • Completion of online forms or CRM data entry
  • Collect up to 11 pieces of information from your callers
  • Answer FAQs of your choice, via scripted responses
  • Need something else? Just ask

Corporate & Specialist Solutions

A custom built corporate reception service, designed to your specific needs:
  • Custom scripting to answer and triage high complexity calls at high volume, 24/7
  • Tailored call handling for an unlimited number of employees or departments
  • Calls transferred or messages delivered to available employees, locally or internationally
  • Ability to cater for any number of incoming telephone lines (keep your existing lines or add new ones)
  • Default and custom integrations available, or we simply login to your web-based tools/CRMs
  • Have us manage all incoming calls or just during peak times, overflow or holiday periods
  • Feature-rich web portal and mobile app for full service and cost transparency
  • Quality monitoring, business continuity and data security – all the features corporates expect

Compare Our Services

MessageExpressMyReceptionistMyAssistant & MyDiary
Live Australian-based Receptionists
Messages Delivered Instantly
Email and/or Text Messages
24 x 7 Service
Personalised Voicemail to Email
Online Client Portal
iPhone & Android Apps
Free Local Number (or Use Your Own)
Optional Number Upgrade (1300/1800)
No Lock-in Contract
Fully Customised Greeting
Announce & Transfer Calls to Staff
Unlimited Staff Members or Departments
Provide Business & Service Information
Answer Common Questions
Customised On Hold Messages
Custom Schedules for Call Answering
Appointment Bookings & Diary Management
Quote Fees & Process Payments
Update CRMs or Online Customer Forms
Scripted Questions & Responses
Collect 10+ Information Fields from Customers
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