The wide and varied network of over 25,000 happy clients using our virtual reception and phone answering solutions all benefit from:
Our receptionists are second to none; we work hard maintaining our standard of excellence with world-class training and monitoring. Your OfficeHQ receptionist respects your customers and reputation as highly as you do. We’re also proud to say all our receptionists are valued employees, not contractors.
A Local Voice
OfficeHQ receptionists are on-shore and based in Australia, so important details such as language, accents and tone naturally complement your business. Outside of standard office hours, our onshore teams in the UK and the US provide 24/7 coverage for businesses who need it.
Our voice is yours. All calls are answered with your preferred greeting. You provide the script and we bring it to life with a natural and professional voice for your business. You can also enhance your caller experience with customised on-hold messages.
24/7 Call Answering
You won’t miss an important message, sales lead or opportunity again. We never stop, answering your calls 24/7. We understand the importance of a great first impression better than anyone and pick up 90% of calls within 3 rings.
Month to Month Subscriptions
You have complete control. We are so confident our solutions will improve your efficiency we offer month-to-month subscriptions with no cancellation fees or lock-in contracts.
Flexible Messaging and Call Transfer Options
Calls are transferred to you anywhere in the world. All callers are announced, giving you the discretion to accept a call or receive a message by email or SMS.
Excellent Customer Service
We’re here to help. Our customer service team of telephony experts are always on hand to help you with any aspect of your service.
User Friendly Customer Portal and Mobile Apps
You can easily manage your call, greeting, transfer, forwarding and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).
Our solutions are a fraction of the cost of hiring a full-time receptionist. Enjoy all the benefits without the hassle.
We’re ready when you are. Our receptionists are ready to step in within minutes of activating your service.
CRM and Workflow Integration
We integrate with a range of CRMs and workflows to ensure you, your team and your callers enjoy seamless communication. Our in-house IT Department is always on hand to ensure this.
We offer a range of flexible, outsourced virtual reception and phone answering solutions which can easily be scaled up or down to meet your needs as your business evolves.
Value & Flexibility
You have complete flexibility. You can easily scale your service up or down as your business needs evolve, ensuring you always get the best value.
We never rest. Innovation is at the heart of what we do and we set the industry standard through constant enhancement of our technology platform and service delivery.
We have guidelines in place for handling threatening or obscene calls, in the unfortunate event you receive any.