fbpx

Get a free 1300 number with your call answering service

Subscribe to a new call answering service and we’ll waive all costs for a 1300 number add-on for three months. Simply quote the promo code 1300FREE. Hurry! Limited-time offer.

* Conditions apply

Get a free 1300 number with your call answering service

Subscribe to a new call answering service and we’ll waive all costs for a 1300 number add-on for three months. Simply quote the promo code 1300FREE. Hurry! Limited-time offer.

* Conditions apply

Get a free 1300 number with an answering service

Subscribe to a new call answering service and we’ll waive all costs for a 1300 number add-on for three months. Simply quote the promo code 1300FREE. Hurry! Limited-time offer.

* Conditions apply

Our virtual receptionists create exceptional caller experiences as a seamless extension of your business

Australian receptionists

Calls are answered by professionals in Australia, with overflow support during unforeseen peaks in demand.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customised greeting to ensure your callers enjoy a seamless experience.

Fast speed of answer

Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Pay $0 for your 1300 number for 3 months

A 1300 number can help your business appear more professional and accessible to customers. Wherever they are in Australia!

For a limited time, you can get a 1300 number FREE for 3 months, when bundled with an answering service.*

Within minutes, we can set you up with a new 1300 number or you can port your existing number from another provider.

Simply quote the promo code 1300FREE when signing up for an answering service.

* Conditions: Offer available only if 1300 number bundled with a new paid live call answering subscription (or after free trial). Not available with any other offer. Promo code 1300FREE must be quoted in advance. Standard 1300 number fees apply after first 3 months as per Terms & Conditions.

Benefits of a 1300 answering service

Appear more successful

Having a 1300 number instantly provides national reach, making your business look larger and more professional.

Improve accessibility

Customers anywhere in Australia can phone your 1300 number from a landline (including VoIP) for the cost of a local call.

Save by bundling

By bundling with our live call answering services, you avoid paying call rates commonly charged for 1300 numbers.

How our 1300 answering service works

Live call answering service pricing

Live call answering service pricing

MessageExpress
from $25*

per month

Message taking for one individual or team, with instant messages via email and/or SMS.

Enquire now
MyReceptionist
from $33*

per month

Messages, support and call transfers for multiple staff or departments.

Enquire now
MyAssistant
from $49*

per month

Tailored scripting and virtual assistance for unlimited staff or departments.

Enquire now
MyDiary
from $49*

per month

Appointment booking and diary management using your preferred software.

Enquire now

* Plus GST. Refer to Terms & Conditions.

1300 number pricing

Please note: Below is our standard 1300 number pricing, which will apply after the FREE first 3 months.

1300 number pricing after 3 months FREE

After $0 for 3 months, standard pricing below applies.

1300 number
(low usage)
$5/month*

including network charges

Only available with live call answering plans up to 100 calls/mins per month.

If plan allowance exceeded, excess surcharge applies.

Enquire now
1300 number
(moderate usage)
$20/month*

including network charges

Only available with live call answering plans with 101-449 calls/mins per month.

Note: Based on reasonable usage, fair use policy applies.

Enquire now
1300 number
(high usage)
$40/month*

including network charges

Only available with live call answering plans of 450 or more calls/mins per month.

Note: Based on reasonable usage, fair use policy applies.

Enquire now

* Plus GST. Refer to Terms & Conditions.

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our team of receptionists can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

OfficeHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.

What our customers love

OfficeHQ has helped my business for 16 years. They offer a great service with authentic receptionists answering our calls with respect and taking care with details.
Steve Bennett
We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).
Dylan Ingram
We love the 24/7 use of our 1300 number and market the use toward the calls that we don’t want to miss.
Bobi Vikor, RentSelect

Trusted to answer calls by Australian businesses of all types & sizes


Find out more

Have questions? Please fill in your details and we’ll be in touch.

Hidden
I'm also interested in:
Hidden
Hidden
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Simply quote the promo code 1300FREE when signing up to get a 1300 number free for the first 3 months after you upgrade to a paid answering service subscription.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Simply quote the promo code 1300FREE when signing up to get a 1300 number free for the first 3 months after you upgrade to a paid answering service subscription.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

🌟 SPECIAL OFFER: PAYG live call answering with bonus calls or minutes    Learn more

By continuing to use the site, you agree to the use of cookies. Learn more.

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close