Legal Answering Service

Whether you're an individual lawyer or a large law firm, it's vital to ensure your phone calls are always answered ... even if you're in court or it's the middle of the night. OfficeHQ's 24/7 answering service for legal practitioners means highly professional, quality-monitored virtual receptionists are always on call to answer your phone ... anytime, anywhere, anyhow.

Trusted by more than 300 Australian law firms to handle call answering

OfficeHQ has in-depth experience providing Australian-based 24/7 virtual reception services for the legal sector. Whether you specialise in family law, property law, corporate law, criminal law or another field, OfficeHQ can tailor cost-effective solutions based on your needs. From simply taking messages, transferring calls when your availability permits, scheduling appointments or implementing complex call scripting for screening and prioritisation purposes, we can assist.

Flexible Law Firm Call Answering

Have our Australian-based receptionists answer your calls around the clock, so you never miss an important message or new client opportunity again, or only when you need us to. For example, handling call overflow and after-hours calls or providing lunch break and holiday relief.

Seamless Appointment Booking

Our integrations mean you, your team and your callers will enjoy seamless communication. Client intake forms can be completed in various CRMs (eg Clio) while appointment booking or scheduling changes can be made in your preferred calendar (eg Calendly).

Messaging & Call Transfer Options

Choose to receive messages by email or SMS. Have calls transferred to you anywhere in the world, or to specific staff, changing preferences and availability in real-time. Enjoy the discretion to accept a call or have a message taken after our receptionists announce the caller.

Prioritise Calls From Jail or a Judge

With complex call scripting, we can easily handle call screening and ensure important calls are prioritised appropriately (such as calls from jail or from a judge). This includes having certain calls handled differently out-of-hours or vetting callers to help qualify leads.

Handle Class Actions With Ease

Need class action enquiry management or rapid response for periods of peak demand? You can easily scale your service up (or down) as your business needs evolve, ensuring you always get the best value.

Confidentiality & Data Security

At OfficeHQ, we take confidentiality of client information seriously and implement strict data protection practices. While our services deliver a human touch, our systems won’t compromise your legal firm’s data security.

Review our virtual reception call answering packages below.

A professional live call answering and messaging service, perfectly suited to individual lawyers or solicitors

  • Calls answered in your name, by professional, Australian-based receptionists, 24/7
  • Messages and caller details delivered instantly to your email or mobile, so you can respond when you’re able to do so
  • Free web portal and mobile app to manage your calls on the go
  • Use your existing number or the free local number we provide (note: unique additional local virtual phone numbers, or toll-free 1800 and 1300 numbers, are also available for tracking campaigns or for providing the impression of a national presence)
  • Have us answer all calls or just at busy times, after-hours or during holidays – no lock-in contracts

From just $15* per month

 

Perfect for law firms of all sizes who want personalised phone answering, call transfers and messaging for multiple staff

All features of the MessageExpress package, plus:

  • Completely customisable greeting of your choice
  • Tailored call handling for an unlimited number of employees or departments
  • Messages and caller details delivered instantly, via email or mobile, to multiple recipients
  • Calls announced and transferred, depending on availability, to wherever you or your employees are in the world
  • Option to collect additional information from your caller and provide basic information about your law firm
  • Easy to use web portal and mobile app so you can update your availability instantly, anytime

From just $20* per month

 

Perfect when you need legal consultation appointments booked, CRMs updated or more information captured from your callers
All features of the MyReceptionist package, plus any combination of
  • Appointment bookings, cancellations and rescheduling plus general law firm diary management – in the tool of your choice
  • Quoting legal fees (where appropriate) and processing payments
  • Completion of online client intake forms or legal CRM data entry
  • Collect up to 11 pieces of information from your callers, as advised by you, such as the matter they are calling about and a convenient time for the call to be returned
  • Answer FAQs and provide any information about your practice, as scripted and advised by you
  • Need something else? Just ask and we can tailor a solution!

From just $45* per month

 

 

Because we understand the importance of a great first impression, we take great pride in calls being answered by our virtual receptionists in less than 10 seconds on average. In addition to live telephone answering and the provision of virtual phone numbers, OfficeHQ also has automated messaging solutions and can register law firm virtual addresses as required.

 

What legal industry phone answering clients say

“Running a dynamic law practice, there are a lot of moving parts I have to worry about. Thanks to the unwavering professionalism of OfficeHQ, reception services isn’t one of them. Over the 10 years I’ve been with OfficeHQ they have delivered nothing but the best service I could hope for. I have no hesitation in recommending them to anyone who appreciates professional and affordable reception services.”
– Joseph Kelly, Kelly Workplace Lawyers principal

 

More reasons to partner with OfficeHQ for your law firm call answering solution

No Lock-In Contracts

With month-to-month subscriptions, you always remain in complete control. At OfficeHQ, we are so confident our solutions will improve your efficiency we offer month-to-month subscriptions with no cancellation fees or lock-in contracts.

7-Day Free Trial

Try before you buy. All new OfficeHQ customers can opt-in for a 7-Day Free Trial of our MyReceptionist phone answering service, which includes call transfers and messaging for multiple staff as required, without having to provide a credit card.

Instant Activation

We’re ready when you are. Our virtual receptionists are ready to step in and start answering your calls within minutes of activating your service.

Excellent Customer Service

We’re here to help. Our customer service team of telephony experts are always on hand to help you with any aspect of your service.

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