Trusted by more than 300 Australian law firms to handle call answering
OfficeHQ has in-depth experience providing Australian-based 24/7 virtual reception services for the legal sector. Whether you specialise in family law, property law, corporate law, criminal law or another field, OfficeHQ can tailor cost-effective solutions based on your needs. From simply taking messages, transferring calls when your availability permits, scheduling appointments or implementing complex call scripting for screening and prioritisation purposes, we can assist.
Have our Australian-based receptionists answer your calls around the clock, so you never miss an important message or new client opportunity again, or only when you need us to. For example, handling call overflow and after-hours calls or providing lunch break and holiday relief.
Seamless Appointment Booking
Our integrations mean you, your team and your callers will enjoy seamless communication. Client intake forms can be completed in various CRMs (eg Clio) while appointment booking or scheduling changes can be made in your preferred calendar (eg Calendly).
Messaging & Call Transfer Options
Choose to receive messages by email or SMS. Have calls transferred to you anywhere in the world, or to specific staff, changing preferences and availability in real-time. Enjoy the discretion to accept a call or have a message taken after our receptionists announce the caller.
Prioritise Calls From Jail or a Judge
With complex call scripting, we can easily handle call screening and ensure important calls are prioritised appropriately (such as calls from jail or from a judge). This includes having certain calls handled differently out-of-hours or vetting callers to help qualify leads.
Handle Class Actions With Ease
Need class action enquiry management or rapid response for periods of peak demand? You can easily scale your service up (or down) as your business needs evolve, ensuring you always get the best value.
Confidentiality & Data Security
At OfficeHQ, we take confidentiality of client information seriously and implement strict data protection practices. While our services deliver a human touch, our systems won’t compromise your legal firm’s data security.
No Lock-In Contracts
With month-to-month subscriptions, you always remain in complete control. At OfficeHQ, we are so confident our solutions will improve your efficiency we offer month-to-month subscriptions with no cancellation fees or lock-in contracts.
Try before you buy. All new OfficeHQ customers can opt-in for a 7-Day Free Trial of our MyReceptionist phone answering service, which includes call transfers and messaging for multiple staff as required, without having to provide a credit card.
We’re ready when you are. Our virtual receptionists are ready to step in and start answering your calls within minutes of activating your service.
Excellent Customer Service
We’re here to help. Our customer service team of telephony experts are always on hand to help you with any aspect of your service.