Reliable answering services for Melbourne businesses
Have your business calls answered seamlessly by friendly and professional virtual receptionists. Welcome to OfficeHQ, the most trusted answering service for Melbourne businesses.
We help your business thrive, by connecting you with customers … anytime, anywhere, anyhow
24/7 live call answering
We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.
Australian receptionists
Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.
Fast speed of answer
Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.
Customised greetings
Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
7-day free trial
Instantly activate and set up your call answering service to have us start taking care of your customer calls.
Australia’s leading virtual
reception solutions provider
Australia’s leading virtual reception solutions provider
We answer business telephone calls for thousands of clients in Melbourne, regional Victoria and throughout Australia.
Our clients include sole traders and home-based businesses, other small businesses across various industries, large corporations, and government departments. We offer packages to cater for different needs and budgets, including PAYG and pay-per-call plans.
Trusted by thousands of Melbourne businesses across different industries
Trusted by Melbourne
businesses of all sizes
How our call answering service works
Hear how we sound
Your free guide to call answering
New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business
Your free guide to call answering
New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business
Your free guide to call answering
New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business
We do far more than just take messages
Our answering services can include taking payments, inputting data into your CRM or raising support tickets in customer service software. Even scheduling appointments using your preferred online calendar or practice management software. On a MyAssistant or MyDiary plan, your tools are our tools!
Answering service FAQs
Need a virtual address in Melbourne or elsewhere?
Whether you’re wanting to keep your residential address private, make your business appear larger or provide increased confidence to interstate prospects, OfficeHQ can provide prestigious CBD office addresses across Australia.
Register a virtual office address in Melbourne, other state capitals or regional Australia for as little as $2 a day.
Other available bundle options
Phone numbers
Set up additional local numbers for different states or 1300/1800 numbers.
Custom-built IVR
Have calls handled differently based on which menu option the caller selects.
Voicemail-to-email
Don’t need live answering 24/7? Have after-hours voicemail sent to your inbox.
We’d love to help your business too!
Have questions? Please fill in your details below and we’ll be in touch. Want to put our live call answering services to the test? Sign up now to a 7-day free trial.
Have questions? Please fill in your details and we’ll be in touch.
OfficeHQ Melbourne
Address: Level 9, 440 Collins Street, Melbourne VIC 3000, Australia
Phone: 1300 267 937
OfficeHQ Melbourne
Address: Level 9, 440 Collins Street, Melbourne VIC 3000, Australia
Phone: 1300 267 937