The phone answering service Brisbane businesses trust

Yes. OfficeHQ is a privately-owned Australian company, headquartered in Queensland on the Sunshine Coast. About 90% of our entire Australian team, including our professional receptionists, are Queensland-based.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our team of receptionists can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 15 seconds, on average.

Yes. Our receptionists are available 24/7, so we can answer your calls outside standard business hours – including evenings, weekends and Australian national public holidays. You choose when you want us to answer.

Standard call answering covers 8am to 6pm Monday to Friday in your local time zone. If you want us to answer your calls outside of those hours, simply let us know you’d like to activate after-hours live answering.

If you’re located in Brisbane, the Gold Coast, the Sunshine Coast, Cairns, Townsville or elsewhere in Queensland, but receive calls from interstate, 8am to 6pm translates as follows (depending on the time of year):

April to September (when the southern states are on standard time):

• Same time for NSW, Victoria, Tasmania and the ACT (also AEST)
• 7.30am to 5.30pm ACST (SA, NT)
• 6am to 4pm AWST (WA)

October to March (when the southern states are on daylight saving time):

• 9am to 7pm AEDT (NSW, VIC, TAS, ACT)
• 8.30am to 6.30pm ACDT (SA)
• 7.30am to 5.30pm ACST (NT)
• 6am to 4pm AWST (WA)

Calls answered outside standard hours or on Australian national public holidays incur a small surcharge. See our terms and conditions for details.

Yes. OfficeHQ can provide you with a local number with an 07 area code that you can use as your business phone number. If you’d prefer a national presence, we can also provide 1300 and 1800 numbers.

Yes. OfficeHQ offers two virtual addresses in Brisbane, giving your business a professional CBD presence without the cost of physical office space: a CBD location in Creek Street plus an inner-suburban address in Milton. We also offer a regional Sunshine Coast location and more virtual addresses in Sydney, Melbourne, Adelaide and Perth.