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WFH receptionist jobs available in Queensland

Work remotely from your home office on the Sunshine Coast and help OfficeHQ provide businesses across Australia with virtual reception services.


The role

The role

Virtual Receptionist (Work from Home)

Virtual Receptionist (Work from Home)

Location: Anywhere on the Sunshine Coast in Queensland

Location: Anywhere on the Sunshine Coast in Queensland

OfficeHQ is a global multi-award-winning company with a great culture, you may have already spoken to one of our Receptionists at OfficeHQ without realising it.  We handle calls on behalf of hundreds of thousands of businesses, providing that all-important human contact for customers. Our telephone answering service, includes messaging and appointment scheduling, all built and delivered on a cloud-based platform serving clients globally.

We provide our clients with the professional image of a true receptionist experience, no more answering machines or unreliable voice mails.  We keep costs to a minimum and save our clients time and money.  As one of our Virtual Receptionists you will be a vital cog in the OfficeHQ model. Not only will you represent OfficeHQ to our clients, but you will also be representing those clients too.

An exciting opportunity exists to join us working from the comfort of your home office.   

The opportunity

  • Ongoing roles:  We have an ongoing recruitment cycle for receptionists in work-from-home roles.
  • Training:  5 business days from 8.30am to 5.00pm (paid).
  • Hours: Full-time. We operate 7 days a week, 24 hours a day. Shifts will be 7.5 hours long.
  • Salary: ┬áRanging from $49,810 to $50,235 including discretionary incentives, plus upskilling bonus, WFH allowance and penalty rates for after-hours and weekend work. Additional 11% superannuation applies.
  • Multiple roles:  We are currently seeking 10 receptionists in work-from-home roles.
  • Training:  5 business days from 8.30am to 5.00pm (paid).
  • Hours: Full-time. We operate 7 days a week, 24 hours a day. Shifts will be 7.5 hours long, during the hours of 10.00am to 10.00pm daily.
  • Salary: ┬áRanging from $49,810 to $50,235 including discretionary incentives, plus upskilling bonus, WFH allowance and penalty rates for after-hours and weekend work. Additional 11% superannuation applies.
  • Commencement date: Training begins Monday, 19th May 2023.

What we will provide

  • A competitive base salary + superannuation paid at 10.5%.
  • A generous incentive program.
  • Flexible working arrangements post 12 months of employment.
  • Five days paid (full-time) comprehensive induction training and ongoing upskilling to enhance your career.
  • In times of need, access to our Employee Assistance Program.
  • Ongoing coaching and development.
  • Monthly one-on-ones.
  • Quarterly team meetings.
  • Social events.

What you will be doing

  • Professionally handling inbound calls for our clients.
  • Promptly and efficiently taking and relaying messages to clients, whilst providing a positive firm image of the company.
  • Offering a warm phone presence, generally smiling and being friendly and helpful.
  • Whilst always being aligned to our culture and company values.

Attributes you must possess

  • Someone with prior experience working in a busy contact centre or receptionist setting, such as medical reception, would be highly regarded.
  • Excellent speaking voice and telephone manner, common sense (and lots of it!) A sense of humour and a resilient nature always helps.
  • Intermediate to advanced PC skills and experience with online technologies eg Office 365, Microsoft Teams and eLearning platforms, is essential.
  • Minimum typing speed of 50 wpm.
  • Attention to detail and accuracy (sound spelling skills).
  • Desire for ongoing learning.
  • Adapt and adjust to changing work environments.
  • Reliable team player with a  helpful and positive attitude.
  • Take pride in the quality of your work in providing a positive client experience.

What you will need:

  • A quiet home environment with a dedicated, private and safe home office.
  • Designated office chair.
  • Adequate lighting
  • A PC with internal or external webcam capability.

Equipment requirements:

  • A PC with internal or external webcam capability.
  • Operating System: Minimum Windows 10 minimum or Mac Big Sur
  • Browser: Up o date version of Google Chrome
  • CPU specifications: Intel i5 or Ryzen 5
  • RAM: 8GB
  • Monitor Specification: Minimum screen size of 19 inches diagonally
  • Screen Resolution: Minimum 1920 x 1080
  • Headset: Supplied headset by the company needs to be able to connect into a computer via a USB or a microphone jack
  • Ability to obtain a landline number from your ISP

NBN requirements:

  • Home standard NBN is minimum requirement – see link for further information https://www.nbnco.com.au/learn/speed#home-standard  
  • Hard wired connection to your modem/router

If you feel that you have the required attributes, we’d love to hear from you! Applications must include your CV and a separate cover letter.

If you feel that you have the required attributes, we’d love to hear from you! Applications must include your CV and a separate cover letter.

Apply now

If you’re based in Queensland and interested in one of our receptionist positions, please submit your application today by uploading your cover letter and CV.

Please note: We don’t currently offer receptionist positions to those living outside Queensland.

Please note: We don’t currently offer receptionist positions to those living outside Queensland.

What’s it like working at OfficeHQ?

What’s it like working at OfficeHQ?

Training & career development

We make training a priority, with newly employed receptionists completing a three-week induction and then buddying up with another receptionist. We also embrace continuous learning and celebrate adaption, with regular opportunities to move into new roles.

Inclusive & supportive culture

Frequent one-on-one meetings with managers or buddies, goal setting to support your growth and celebration of achievements are all part of the OfficeHQ culture. This includes monthly, quarterly and annual awards recognising those role-modelling our values.

Connected & engaged workforce

We encourage positive interactions between team members, who actively show appreciation for colleagues and form valuable personal connections via Wooboard, plus share their voice through feedback tools and regular employee surveys.

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