Call Diversion & Voicemail or Fax to Email

In addition to our live call answering solutions, OfficeHQ also offers a range of automated telephony message services including call diversion from a virtual phone number used in your business's advertising, voicemail-to-email and fax-to-email.

Low-cost business communication solutions

Combining virtual phone numbers with a call diversion service is an ideal solution for businesses who wish to appear larger/local, including creating a virtual presence nationally by utilising local numbers in different cities that all route to the same place, or for entrepreneurial startups and home-based businesses wishing to maintain privacy of a mobile or home phone number.

Receiving voicemail messages or incoming fax messages via email also simplifies business communication. Voicemail-to-email and fax-to-email solutions can be provided whether utilising your existing number, a virtual local number or a 1300/1800 number.

$20*
per month
Diverted calls: $0.20* per minute

Advertise a virtual phone number and take calls on another number – such as your landline or mobile

  • Instantly set up a new local number which you can advertise to customers (02, 03, 07 or 08 depending on the state or territory) with option to upgrade to a 1300 number or toll-free 1800 number
  • Optional additional local numbers (additional $10/month*)
  • Optional upgrade to a 1300 number or toll-free 1800 number (additional $20/month* with once off set-up fee of $25*)
  • Nominate where you’d like to automatically divert the calls (for example your mobile, another private phone number or your business line in another state)
  • Start receiving diverted calls within minutes
  • Operates 24/7 or on your desired schedule (including option to divert business calls to a mobile during the day and to voicemail after hours)
  • See call logs instantly via an online portal or mobile app
  • No set-up fee
  • No lock-in contract – cancel any time

 

$5*
per month

Our most popular voicemail-to-email service (MessageCentre Voicemail Lite) enables you to record a personal greeting and have voicemail messages sent instantly to your nominated email address(es)

  • Use your existing number or the free local virtual phone number we provide (note: 1300 numbers or toll-free 1800 numbers can also be used if you wish to upgrade)
  • Option to record your own custom greeting or have us record it based on your script
  • Nominate a single email address or a group of emails to receive the voicemail messages
  • Simply double-click the audio file attachment on the email to listen to each voicemail message
  • Operates 24/7 or on your desired schedule
  • See call logs instantly via an online portal or mobile app
  • Instant set-up
  • No set-up fee
  • No lock-in contract – cancel any time
  • No voicemail minutes included (pay as you go – 15c* per minute)

 
Alternatively, on the MessageExpress Voicemail Standard plan for $20* per month you can receive all of the above with 200 voicemail minutes included in your month-to-month subscription and excess minutes charged at a lower rate of 12c* per minute.
 

$25*
per month

Our fax-to-email service (MessageCentre Fax) enables you to advertise a fax number even if you don’t have a fax machine and have incoming fax messages sent instantly to your nominated email address(es)

  • Use your existing fax number or the free local fax number we provide (note: 1300 numbers or toll-free 1800 numbers can also be used if you wish to upgrade)
  • Nominate a single email address or a group of emails to receive the fax messages
  • Choose between .pdf or .tiff file formats
  • No need for you to have a fax machine
  • No busy signal – receive multiple faxes similtaneously
  • Operates 24/7
  • See fax logs instantly via an online portal or mobile app
  • Instant set-up
  • No set-up fee
  • No lock-in contract – cancel any time
  • 100 fax call minutes per month included (excess minutes charged at 20 cents per minute)

 

* Plus GST. Refer to Terms & Conditions.

 

Compare Call Diversion & Voicemail-to-Email Services

MessageCentre DivertMessageCentre Voicemail LiteMessageCentre Voicemail
Round-the-clock service 24/7 (or as desired)
Local virtual phone number included
Optional upgrade to 1800 number or 1300 number
Add additional business phone numbers for virtual expansion nationally or regionally
Add additional staff members or departments as contacts if required
Instantly update call diversion or message settings via easy-to-use online client portal or iPhone/Android app
No lock-in contract – cancel plan at any time
Receive messages via email and/or SMS
Personalised voicemail greeting (recorded in-house or by our talent)
200 call minutes per month included
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